topic Phone problems in Other Smartphones

Phone problems

udrigle — Sat, 01 Mar 2025 14:17:22 GMT

My wife and I both have Galaxy A54 5g phones. There was an update earlier this week which seems to have caused a problem. Both phones are running slower, and the using a USB cable to transfer data and images to my laptop won't work, it's charging instead and I can't find a way to change it. Any suggestions ?

Re: Phone problems

johnz237 — Sat, 01 Mar 2025 14:20:25 GMT

Hi! Welcome to the Samsung Members community!

After an update I suggest going to app store/ samsung store and making sure everything is up to date too

Check cables/ did that exact cable work before?

Clear cache partition
Plug into pc/laptop
1. Turn off the phone
2. Press and hold the Volume up and Side buttons
3. Release the Side button when the phone turns on
4. Press and hold the Volume up button until the phone enters Reboot Mode
5. Use the Volume buttons to select Wipe cache partition
6. Press the Power button to confirm
7. Use the Volume buttons to select Yes
8. Press the Power button to confirm
9. Press the Power button to select Reboot device

Re: Phone problems

udrigle — Sat, 01 Mar 2025 14:29:09 GMT

I'll try this and see if it works. Thanks

Re: Phone problems

udrigle — Sat, 01 Mar 2025 15:05:35 GMT

Nope didn't work

Re: Phone problems

GoanGeek — Sat, 01 Mar 2025 15:16:54 GMT

Hi.

Is your phone unlocked when attempting the USB transfer?

Ideally it should give you option to transfer.

I don't have the A54 but there is a way to force it via developer mode if it's an issue if I remember correctly.

Try the below

https://deviceguides.vodafone.co.uk/samsung/galaxy-a54-5g-android-13/connectivity/transfer-files-between-computer-and-phone/

Re: Phone problems

udrigle — Sat, 01 Mar 2025 15:16:40 GMT

Yes it's unlocked transferring photos and video was straightforward until the update last week. Now it won't work apart from charging

Re: Phone problems

Emjay75 — Wed, 05 Mar 2025 14:55:49 GMT

Settings
Connected Devices
Quick Share.
Install Samsung Quick Share From Microsoft App Store On To PC. Sign In Using Samsung Account.