topic Re: Trade in device IMEI not recognised in Other Smartphones

Trade in device IMEI not recognised

Sagar Sable — Thu, 06 Feb 2025 06:59:42 GMT

I am trying to buy Samsung watch ultra from samsung store using trade in offer with myXiaomi Redmi k20
when I enter IMEI it shows error "Entered IMEI does not match with selected brand & model."
When I try this exchange offer with other websites I don't face any issues only on samsung I am facing this. please help
@AntS

Re: Trade in device IMEI not recognised

Piper123 — Thu, 06 Feb 2025 07:45:17 GMT

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

The Watch Ultra is a beast of a watch with many happy users.

You'll need to reach out to Samsung Online Shop to see what your options are in relation to this enquiry.

Re: Trade in device IMEI not recognised

Sagar Sable — Thu, 06 Feb 2025 10:34:20 GMT

can you please elaborate how can I actually do it?

Re: Trade in device IMEI not recognised

AntS — Thu, 06 Feb 2025 10:50:43 GMT

Hi @Sagar Sable ,

I can't see "Xiaomi" as a brand option for the Trade In offer on the UK Store: https://www.samsung.com/uk/watches/galaxy-watch-ultra/buy/?modelCode=SM-L705FDAAEUA

Which country are you based in?

Re: Trade in device IMEI not recognised

Sagar Sable — Thu, 06 Feb 2025 10:57:25 GMT

Im from india

Re: Trade in device IMEI not recognised

AntS — Thu, 06 Feb 2025 11:22:28 GMT

Ah, makes sense now - thanks! We're based in the UK, so we wouldn't be able to help you on this one from here. It's best for you to get in touch with Samsung India. The contact details for their Online Shop team are here: https://www.samsung.com/in/shop-faq/#contact-info

There's also a Samsung India Community that might be a bit more relevant for you: https://r2.community.samsung.com/t5/India/ct-p/in?profile.language=en&page=1&tab=recent_topics , but of course you're always welcome here too.