topic Re: Temporary backup in Other Smartphones

Temporary backup - please help

LaurLaur — Mon, 16 Dec 2024 19:30:41 GMT

When troubleshooting an issue, I was required to do a master reset, so before I did this, I did a backup on the Samsung Cloud. I was then able to restore this onto my phone with no issues, all my apps/wallpapers/settings and photos etc were carried across. The master reset hadn't solved the issue so it was then found that the phone had to be sent in for repair. I repeated the backup steps and did the master reset, foolishly without checking on another phone, assuming that it had worked correctly as it had the first time. However this backup was tiny in comparison and as a result I have lost all of my photos (amongst other things, but this is the thing I am most upset about). I am borrowing a phone (also Samsung) temporarily while my phone is in for repair and only this 2nd incomplete backup is appearing in my options to restore the data. However, if I log into my cloud using the Internet browser, I can see the original larger backup saved as a "temporary" backup. How can I access this?! Samsung support don't seem to be able to help and the temporary backup is due to expire in about 10 days and I don't know if I will get my phone back before then. Can someone please help! I'm really gutted if I lose all my photos, especially when it is all within sight but I don't know how to get it!! 😭

Re: Temporary backup

LaurLaur — Mon, 16 Dec 2024 19:15:59 GMT

This is what I see in the Internet browser, but the temporary file doesn't appear in my list of options to restore from the cloud.

Re: Temporary backup - please help

Moiramon — Mon, 16 Dec 2024 21:06:24 GMT

For future reference use smart switch on a pc to backup.

Re: Re: Temporary backup

GoanGeek — Mon, 16 Dec 2024 22:26:23 GMT

Download smartswitch on the PC and phone. Connect and see if it gives the option.
Or
Maybe it might give on your own phone.

Ideally best to backup on a cloud storage like google One.

Re: Temporary backup - please help

BandOfBrothers — Tue, 17 Dec 2024 05:50:41 GMT

@LaurLaur as the Samsung Cloud does not back up photo's any longer Samsung introduced OneDrive.

Look there.

Personally I use Dropbox.

I move my Samsung Gallery across using SmartSwitch.

If i can be of any further help please don't hesitate to ask 😎

Re: Re: Temporary backup - please help

LaurLaur — Tue, 17 Dec 2024 06:57:37 GMT

@BandOfBrothers I had read that (and in theory had also synced to onedrive but it had only copied a handful of photos), but they are there in the temporary backup? 🙈

Re: Re: Re: Temporary backup

LaurLaur — Tue, 17 Dec 2024 06:55:21 GMT

I will try that on a PC, thank you. I'm hoping I get my phone back before the temporary file expires to be able to try that!

Re: Temporary backup - please help

LaurLaur — Wed, 22 Jan 2025 14:10:38 GMT

I just wanted to update that I managed to access the temporary backup when I got my phone back... not great that there was no alternative way to access it!

Re: Temporary backup - please help

Members_c8ExXHx — Sun, 15 Jun 2025 16:51:13 GMT

Did you solve it ?

Re: Re: Temporary backup - please help

LaurLaur — Sun, 15 Jun 2025 16:52:55 GMT

I did! But with no help from Samsung! Got my phone back the day before the temporary backup deleted and was able to restore everything! Was very lucky!

Re: Re: Temporary backup - please help

aq985316 — Thu, 07 Aug 2025 13:50:57 GMT

How did you manage to restore from temporary backup? I'm in the same situation, any help is welcome!

Re: Re: Re: Temporary backup - please help

LaurLaur — Fri, 08 Aug 2025 07:35:34 GMT

I was just lucky in that my phone was returned just in time. But ultimately I think it was the factory reset. Have you tried that?

Re: Temporary backup - please help

Members_XRTQ8Bp — Wed, 07 Jan 2026 20:39:45 GMT

S,art switch will not work if you have issues with the screen. You need to mirror your mobile phone via Mirrour/Dex and this does not allow you to back up using a cable.