topic Re: Galaxy A14 phone not working in Other Smartphones

Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 07:16:54 GMT

A few weeks ago I dropped my phone in a toilet with my phone case on. ( I took off the phone case ) Nothing seemed to happen until today when I was on my phone it froze, repeating the same sound over and over.

I just restarted my phone and it went back to normal.

But, when I went to use my phone at night it froze again. Hit the top of the screen a few times (not too hard) and restarted it back to normal. Few seconds later the display got really glitchy so I restarted and took my case off. My phone went into a boot loop. Then I tried to recover into this cyan screen but a part of the display on the right was messed up a bit. I got stuck on that screen so I held my volume buttons & power in and restarted. I went into this menus where I needed to navigate with power buttons. I didnt factory reset and tried again. Boot loop again, then the bottom screen was glitched out, restarted countless times only for a boot loop or stuck on the boot screen. Eventually the screen went to my home screen but it died (was 0%) and I plugged in and tried again. Boot loop or stuck on the screen again. Now my screen is completely black and the phone is unresponsive.

Is my display/screen broke or is it some kind of software malfunction?? I also got a "vbmeta error" and two orange lines at the top of my screen. Please help!!

Edit: after massaging front and back it works!
Edit 2: nevermind, turns off after ~1m of use? massaging the front and back then turning on works but black screens after a minute

Re: Galaxy A14 phone not working

Fiona26 — Tue, 20 Aug 2024 07:18:59 GMT

Did you turn it off and leave it to dry out fully. Water inside phone may have caused some damaged.

Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 07:22:08 GMT

No, I just took apart the phone case and dried w towel.

Now my phone has two orange lines at the top and is stuck with just samsung

Re: Re: Galaxy A14 phone not working

Fiona26 — Tue, 20 Aug 2024 07:31:36 GMT

Just looked this up on Google. The A14 device doesn't have an IP rating, so it's not dust or water resistant. You'll want to be careful with it in the rain, near a pool, and at the beach.

I'm guessing water definitely has got inside the phone. The first thing you should have done was power off the device. Left it to dry out a for few days. But this still wouldn't have guaranteed any damage. I would say it's most likely water damage. You could contact Samsung about a repair if its what you would like. Or maybe time for a new phone.

Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 07:30:47 GMT

its just not going into the home screen

Re: Galaxy A14 phone not working

Fiona26 — Tue, 20 Aug 2024 07:35:19 GMT

https://www.samsung.com/my/support/mobile-devices/i-dropped-my-device-in-water/

Re: Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 07:42:36 GMT

hmm ok, its now doing a boot loop though. and doing the volume down + power then volume up doesn't work. Even recovery mode doesn't work.

I don't understand tho since it worked fine a minute ago

Edit: after holding in power button it now works?? phone is laggy tho

Re: Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 07:45:15 GMT

after charging and turning off phone power button does not work.

im starting to think this could be a issue with the charger?
I will leave it out to dry

Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 07:48:45 GMT

doing this now!

Re: Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 10:44:38 GMT

nope still the same. im in a boot loop and the phone wont enter recovery

Re: Galaxy A14 phone not working

jaydenderitis721 — Tue, 20 Aug 2024 11:14:08 GMT

The LCD screen might be broken or damaged

Galaxy A14 not working

jaydenderitis721 — Tue, 20 Aug 2024 19:04:58 GMT

Recently dropped my phone in water a week ago and has been having issues since
Ex: freezing, boot looping, starting up then turning off, black screen, etc.
Whenever I massage the front & back of the phone it turns on. Power button no longer works so I do (volume buttons + power) or (down volume button + power button).
I get a black screen after leaving it out for ~5min and will not turn on unless you press down on front and back and massage device.

The display screen has been glitching. Whenever I boot my phone sometimes the [ Samsung Galaxy ] logo will splice in half and clone. The screen issue will stop if pressing hard with both thumbs on top of the phone or bottom.

I have been also getting errors such as print protection error? (not sure what the first word is) in all red at the top left of my screen.

It will rarely turn on and go to my password screen, meaning the phone half works.

I also dropped my phone yesterday on the back and the screen froze, repeating the same sound over and over. (this was before the issues started with the boot loop and the error messages). The phone was fine after a restart.

I have no idea if my screen is broken or if the software/hardware is broken. Can someone tell me what the problem is and if my phone has water damage or damage from me dropping it.

Re: Galaxy A14 not working

Robin999 — Tue, 20 Aug 2024 19:19:21 GMT

Hi, and welcome to the UK community

With that amount of abuse, I'd get it inspected by an authorised Samsung repair centre.

Oh, and stop multi posting

https://eu.community.samsung.com/t5/other-smartphones/galaxy-a14-phone-not-working/td-p/10518535?src=ShareByUserCM

Re: Galaxy A14 not working

JAMES4578 — Tue, 20 Aug 2024 21:41:33 GMT

Hi @jaydenderitis721 This device does not have an Ip rating and therefore is not certified as being water resistant, situation the same whether you have the 4G or 5G version . https://www.androidauthority.com/samsung-galaxy-a14-5g-waterproof-3299731/

In situations like this it is best to remove the moisture with a dry cloth and let it dry in a vetilated area or with cool air from a fan. A hair dryer should never be used though.

In any case though I think your Device has likely suffered significant damage, would need to be inspected though to determine the extent and your options. Indeed a Samsung authorised repair would be recommended if viable.

Re: Galaxy A14 not working

Piper123 — Tue, 20 Aug 2024 20:38:15 GMT

Hey there and welcome to the Samsung UK Community Forum

Given the value of the device, it would be far cheaper to get a replacement than to try to get it repaired I'm afraid.

You can buy a new A14 for less than £100. This would be the way to go.

Re: Galaxy A14 not working

Kanharn — Wed, 21 Aug 2024 03:36:03 GMT

Stick it in a bowl of rice. If that doesn't dry it out.

Bin it and get a new one. They are cheap.

Re: Galaxy A14 phone not working

BandOfBrothers — Wed, 21 Aug 2024 03:56:05 GMT

Unfortunately @jaydenderitis721 water ingress can just cause enough catastrophic internal failures that the phone just won't recover.

A Samsung Service Centre could assess the phone to give a Repair quote, however this cost might outweigh the cost of the phone at it's current age.

If i can be of any further help please don't hesitate to ask 😎