topic Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade in Other Smartphones

XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Mon, 29 Apr 2024 09:23:49 GMT

I have 3 XCover 5 phones, I upgraded the OS of the two from Android 13/UI5.1 to Android 14/UI6.0 the other day and both of them can no longer take sharp photos nor able to scan bar/QR codes using the back camera. XCover 5 is used by many businesses to scan barcodes in warehouses, hospitals, groceries, train/bus tickets, etc. I would have thought that the team who is responsible for the Android 14/UI6.0 upgrade has tested the camera because this is the most widely used by the people who used them in their working environment. Please release the fix for this issue as soon as possible. Your business customers will really lose confidence on your product if this is not fixed quickly.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Fri, 26 Apr 2024 08:27:26 GMT

Luckily I only upgraded the two and the 3rd one is still Android 13/UI5.1 it would have been a disaster if all 3 have Android 14/UI6.0 that can't use the camera for scanning bar/QR codes.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

ThorL — Sat, 27 Apr 2024 09:41:32 GMT

Same here. I couldn't pay for my purchases yesterday, as I usually use an app that scans a QR code. And the camera on my updated Xcover 5 suddenly couldn't focus and read the code.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Rudolf W — Sat, 27 Apr 2024 10:53:46 GMT

Hi explorer,

I´m really happy that I found your mail! I have exactly the same problem with my xcover 5!

All calls to the hotlines either ended with the recommendation to reset the phone to factory settings or simply claimed that the camera was defective. I reset to factory settings and put up with all the problems with the data backup, but the camera still doesn't work. The last option would be to reset to android 13, but that's a never-ending story and a real pain. Your email is proof that the problem lies in the software and not in the hardware! So I hope to find other victims of this software to put pressure on samsung to fix this bug.

I hope that samsung also reads the mails here and possibly reacts.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Rudolf W — Sat, 27 Apr 2024 10:58:23 GMT

Hi Thorl,

see my reply above!

I have exactly the same Problem!

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Sun, 28 Apr 2024 02:45:19 GMT

I factory reset one last night in the hope that the problem would be fixed but it's the same. I was looking to go back to Android 13 but as you mentioned it's a pain in the neck. I really hope Samsung fixes this soon. Companies that deploy this phone on their staffs would really really be pissed off to find out that all their phones doing the scanning of inventories, tickets, sales, etc. no longer work and their operations are crippled.

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Rudolf W — Sat, 27 Apr 2024 13:53:42 GMT

Hi all,

I have just spoken to the hotline and they have now admitted that it is a software error. The technical team is already working on fixing it. I hope to get an update in the next few days. I have left my e-mail address and telephone number.
So together we hope for a quick solution to the problem.
Rudolf

Re: Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Sat, 27 Apr 2024 14:37:26 GMT

Thanks.

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Members_6G13t0y — Sun, 28 Apr 2024 13:01:36 GMT

Thanks for your support. I hope Samsung will come up with a solution to this problem as soon as possible, because I can't use the phone to do my work.

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Members_UfVEGT0 — Sun, 28 Apr 2024 15:50:39 GMT

Same here.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Kavidan — Sun, 28 Apr 2024 16:24:19 GMT

I have the exact same problem as the topic title

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Members_foktvGV — Sun, 28 Apr 2024 19:20:24 GMT

I have the exact same problem, started with the upgrade to One UI 6.0 (two days ago). I suspected the update (confirmed now), but feared an actual broken camera lens - so I have been tapping it, slapping it, wiping cache 1000x times, put magnets on it in hopes of dislodging the lens ... I'm glad i found this post before i actually opened up the lens itself, or thrashed the complete phone. So I guess we just have to wait? And not use QR payments for a while ☹️

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Members_UfVEGT0 — Mon, 29 Apr 2024 09:07:47 GMT

Thanks for your effort. This is affecting many people and we need a fix ASAP. I hope Samsung realizes how serious this is.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

unknown14725 — Mon, 29 Apr 2024 10:06:21 GMT

We have several brand new Xcover 5 phones - all were purchased the last two weeks, and after the update to Android 14 / One UI 6.0 last night, all phones now have main cameras that are literally useless and cannot focus anymore.

Of course this means all photos are totally our-of-focus, but it also creates a total inability to scan QR codes and text/document scanning.

Even 3rd party camera apps (for example OpenCamera) aren't able to trigger the autofocus anymore.

I phoned Norwegian Samsung support just now... and they aren't even aware of this issue.

But, people here need to know if Samsung acknowledges the issue. (Does Samsung employees even read their own forum?)

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Mon, 29 Apr 2024 10:15:24 GMT

I did the same thing, tried using the 3rd party camera app but it didn't solve the problem.

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Mon, 29 Apr 2024 10:20:42 GMT

If you read Rudolf W's comment above, he already spoke with Samsung and they are already working to fix this issue. I reported this as well when I did the camare diagnostic on my phone with sample blurred photo taken by the phone. Samsung already replied to my report saying they are already working on it. No information as to when they will release the fix.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Members_UfVEGT0 — Mon, 29 Apr 2024 20:23:34 GMT

While we are waiting...

Dumb question:

Is there no manual focus mode on this thing?

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

exp1orer — Mon, 29 Apr 2024 20:28:27 GMT

I dug into the camera settings but I was not able to find an option for manual focus.

Re: Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

Members_UfVEGT0 — Mon, 29 Apr 2024 20:46:34 GMT

Nor was I. That in itself is a very odd limitation.

Re: XCover 5 back camera not focusing after Android 14/UI6 upgrade

nAil1 — Tue, 30 Apr 2024 05:50:05 GMT

Got the same problem 😭