topic Re: Internet connection in Other Smartphones

Internet connection

Ray49 — Tue, 02 Apr 2024 04:42:50 GMT

I have Galaxy Young 11 Samsung SM-G130H my provider for Internet is TalkTalk, my desktop is connected to Internet via TalkTalk Router with no problems at all. However cannot reach Internet on Mobile. Whatever web address I enter in address box a web page appears stating 'Connection Problem -- Couldn't establish a secure connection'. Under Wi-Fi Networks it shows 'connected' TalkTalkD746D2 with wi-fi logo with lock on top. Have tried independantly 'Mobile Data' and 'Wi-Fi' also together to no avail. Also switched off phone and turned back on again to no avail. Tried various other things but no-go. Apart from me contacting TalkTalk has anybody any ideas? Thx.

Re: Internet connection

Piper123 — Tue, 02 Apr 2024 12:44:59 GMT

Hey there

Who is your provider for mobile? You need to have a tariff that includes a data allowance for mobile data to work.

Re: Internet connection

Ray49 — Tue, 02 Apr 2024 16:39:39 GMT

Same provider as Desktop (TalkTalk) under seperate agreement.

Re: Re: Internet connection

Piper123 — Tue, 02 Apr 2024 16:42:15 GMT

Then I think your question is for them. Have you used up all your data for the month or have they stopped providing you with mobile service?

Can you make calls / send text messages ok?

Re: Re: Internet connection

Ray49 — Fri, 05 Apr 2024 13:00:20 GMT

Yes, can receive and make calls also text. Have checked account for mobile and have lots of mins. left. Yes, I will contact suppler.

Re: Re: Re: Internet connection

Piper123 — Fri, 05 Apr 2024 14:01:58 GMT

You say you have lots of mins left but do you have any data?

I suspect you've either used all your data or perhaps your tariff doesn't include data hence why you cannot connect.