topic Re: Samsung Wallet on S8+ keeps prompting to update in Other Smartphones

Samsung Wallet on S8+ keeps prompting to update

markdewet — Wed, 11 Jan 2023 10:53:13 GMT

Hi all,

As above, Samsung Wallet, version 5.1.80, keeps telling me there is an update however when I tap "update" I get a brief blue circle then it just goes back to "A new version is available" with the update button. I downloaded the app directly from the Samsung Store, so not sure what the issue is. Please advise/assist.

Re: Samsung Wallet on S8+ keeps prompting to update

BandOfBrothers — Thu, 12 Jan 2023 06:06:19 GMT

This on the face of it sounds like a glitch @markdewet

As a process of elimination can you try the following >

Turn the phone Off and then back On to soft reboot it.

Settings , Apps, Samsung Wallet, Storage, Clear Cache
Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.

I'd that does not help then ensure all your phone's software is up to date and hopefully the issue will self resolve.

If I can be of any further help then please don't hesitate. Take care. 😎

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Thu, 12 Jan 2023 17:06:52 GMT

@BandOfBrothers Thank you for your reply. I have done a soft reboot, cleared cache and data in app settings, even uninstalled and reinstalled the app, still no luck. My software is up-to-date.

Just one question regarding the clearing of the cache partition in the recovery menu: Will this nor cause me to lose all my existing apps and data? I really do not want to have to re-install and set up everything again, if at all possible.

Thank you

Re: Samsung Wallet on S8+ keeps prompting to update

PaulM1 — Thu, 12 Jan 2023 18:55:04 GMT

Hi, @markdewet. I appreciate that you were addressing @BandOfBrothers. Just to reassure you, however, Wiping the cache partition will not delete any files on your phone.

You can read more about this on the link @BandOfBrothers provided.

Please let us know whether following these steps helps you resolve the issue you have been encountering with Samsung Wallet.

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Thu, 12 Jan 2023 19:37:49 GMT

@PaulM1 Thank you so much for your reply and your assurance that I will not lose any data. I will attempt this and report back.

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Thu, 12 Jan 2023 20:02:12 GMT

OK, so wiped cache partition as described in the link, but still no luck. guess I will just have to live with it until an update is actually available. Bit sad on Samsung's part though. I have been quite impressed with this S8+, really like it.

Re: Samsung Wallet on S8+ keeps prompting to update

PaulM1 — Thu, 12 Jan 2023 20:09:52 GMT

Thanks for trying that, @markdewet. Are you able to share a screenshot or photo showing the message that you are seeing on your S8+?

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Thu, 12 Jan 2023 20:15:56 GMT

Um, Ok, I can try, but I am still learning this phone, so I have two unrelated questions, if I may:

1: How do I do a screenshot on the S8+?

2: How can I find this community in the Samsung Members App?

Re: Samsung Wallet on S8+ keeps prompting to update

PaulM1 — Thu, 12 Jan 2023 20:32:28 GMT

That's completely understandable.

To take a screenshot, please follow the suggestions provided in the guide below:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/

To access our Community via the Samsung Members app, click on the Community link at the bottom of the app (this is the central option and is flanked by the options Discover and Support).

The following thread should prove helpful in helping you locate this option:

https://eu.community.samsung.com/t5/news-rules-faqs/how-to-use-the-community-on-the-samsung-members-app/td-p/2843643#:~:text=Standard%20way%20to%20get%20to,on%20the%20Members%20app%20homepage.

Please let me know how you get on with this.

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Thu, 12 Jan 2023 22:00:14 GMT

@PaulM1 OK, got the screenshot. Can you please advise how I upload it to this thread?

Edit: Not to worry about my second question, I uninstalled Samsung Members app as it does not seem to correlate with Samsung Community. Pity there is not an app for this community.

Re: Samsung Wallet on S8+ keeps prompting to update

PaulM1 — Sat, 14 Jan 2023 13:33:28 GMT

Hi there, @markdewet. Certainly. Whenever you are composing a post on the Community, please click on the camera icon on the toolbar (if you hover over this, you will see that "Insert Photos" comes up).

You will then be able to upload your screenshot to this thread. 👍

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Sat, 14 Jan 2023 15:35:06 GMT

@PaulM1

Re: Samsung Wallet on S8+ keeps prompting to update

PaulM1 — Sat, 14 Jan 2023 17:13:18 GMT

Thanks for providing the screenshot, @markdewet. You're definitely using the most up-to-date version of Samsung Wallet, so I'm unsure why there's an indication that an update is available.

Ignoring that message for a moment, however, is Samsung Wallet otherwise working as expected for you?

Re: Samsung Wallet on S8+ keeps prompting to update

markdewet — Sat, 14 Jan 2023 17:21:57 GMT

@PaulM1 Thank you for the reply. Yes so far it seems to be working fine although I haven't used it to make a payment as yet. I will report back once I've used it for payments. Thank you for all your assistance.

Re: Samsung Wallet on S8+ keeps prompting to update

PaulM1 — Sat, 14 Jan 2023 17:41:35 GMT

That's good to hear (well, read!), @markdewet. Please let me know how you get on with the app after you make your first payment. 💳