topic Help ! what do I have to do ? A31 a 31 display problem in Other Smartphones

Help ! what do I have to do ? A31 a 31 display problem

A313 — Wed, 21 Sep 2022 09:54:51 GMT

Help ! what do I have to do ? A31 a 31 screen problem

#A31

Re: Help ! what do I have to do ? A31 a 31 display problem

A313 — Wed, 21 Sep 2022 09:56:25 GMT

also this

Re: Help ! what do I have to do ? A31 a 31 display problem

AshP_ — Wed, 21 Sep 2022 10:16:29 GMT

Oh dear, @A313, that doesn't look good! Not to worry though, it'll be very fixable! Have you dropped your A31 at all? Have you had a go at performing a soft reset by pressing and holding your Side and Volume Down keys together? Doing this doesn't erase any data. Can you hear any notification sounds coming from your phone to indicate it's working as expected aside from the display issue?

Re: Help ! what do I have to do ? A31 a 31 display problem

A313 — Wed, 21 Sep 2022 10:23:44 GMT

Yes, it turns on, but when I turn it off, it does not respond again. I updated it to Android 12. This happened after he fell from 30 centimeters. (Have you had a go at performing a soft reset by pressing and holding your Side and Volume Down keys together?) - i do this every time it shuts down... Sometimes help press on the frame of the screen.

Re: Help ! what do I have to do ? A31 a 31 display problem

AshP_ — Wed, 21 Sep 2022 14:00:37 GMT

@A313 Thank you for explaining that. It would be best to have your phone inspected by one of our engineers, as the steps available to try when the display isn't functional are limited. If you're based in the UK, you can arrange a repair here.

If you need further assistance with arranging this, you may reach out to our Support Teams using the details listed on the Contact page of our website.

Re: Help ! what do I have to do ? A31 a 31 display problem

A313 — Wed, 21 Sep 2022 14:12:28 GMT

Thanks i try . One moment when i click here it works but not for long , I think the problem is in the screen cable ...