topic Re: Galaxy M32 Non responsive screen in Other Smartphones

Galaxy M32 Non-responsive screen after OneUI 4.1 update

smithy7 — Mon, 20 Jun 2022 14:22:04 GMT

Anyone else had this problem?

After the latest One UI 4.1 update on Android 12 the screen on my phone does not respond to inputs. Screen can be turned on using power button but no swiping inputs respond and screen times out and turns off.

Using power and volume down buttons is only way to get screen to respond after forcing a soft restart.

I happens every morning after phone has not been used for 7-8 hours and happens randomly throughout the day.

In an emergency having to restart your phone before calling for help can cause loss of life please Samsung look into this as a matter of urgency yes I have sent multiple error reports and logs.

Re: Galaxy M32 Non responsive screen

BandOfBrothers — Mon, 23 May 2022 04:28:19 GMT

That's not good at all @smithy7

Please try >

Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
As a very last resort back up and factory reset.
You can also send feedback via the Samsung Members App under the GetHelp section.
Visit a Samsung Experience Store or Samsung Service Centre.

I wish you all the best.

Re: Re: Galaxy M32 Non responsive screen

smithy7 — Mon, 23 May 2022 08:57:27 GMT

I cleared the cache partition I will see how my phone works today, thank you for your instructions

Re: Galaxy M32 Non responsive screen

smithy7 — Tue, 24 May 2022 11:25:09 GMT

Still having the same issue might have to do the factory reset and try do all but the latest UI update which is what caused the problem

Re: Galaxy M32 Non responsive screen

pgridin — Wed, 25 May 2022 04:55:05 GMT

I have exactly the same. After the latest One UI 4.1 update touch screen hangs randomly.

Re: Galaxy M32 Non responsive screen

paulatino — Sat, 28 May 2022 23:43:36 GMT

I am having the same issue, since I updated to UI 4.1 and Android 12 the touch screen stops responding from time to time, the only way of fixing it is rebooting the phone using the power+volume down button. So far it has happened three times in a single day, it is quite annoying.

Re: Galaxy M32 Non responsive screen

smithy7 — Thu, 02 Jun 2022 05:56:18 GMT

I am still having the same problem Samsung says it needs repairing leaving me without a phone... Brilliant. Why can't there be an option to revert to the previous UI as 4.1 is clearly the issue

Re: Galaxy M32 Non responsive screen

BoraG — Fri, 10 Jun 2022 06:05:55 GMT

The same for me

Re: Galaxy M32 Non responsive screen

BoraG — Fri, 10 Jun 2022 06:06:58 GMT

I totally agree. It is a software problem and surely related with new UI.

Re: Galaxy M32 Non responsive screen

BoraG — Fri, 10 Jun 2022 06:15:06 GMT

May be it is caused by one of the apps. Did anyone has any update on the issue?

Re: Galaxy M32 Non responsive screen

LegoBlast — Sun, 12 Jun 2022 08:48:40 GMT

same pb and i did the factory reset (the one located in the menu) but after losing 3-4 j-hours reinstalling everything, i still have the same pb (i almost destroy the phone), now i am thinking doing the hard reset (power button + volume up ...) but i am bored to death to deal with this kind of stupid issue, so upset against samsung & android

Re: Galaxy M32 Non responsive screen

LegoBlast — Sun, 12 Jun 2022 08:49:31 GMT

didnt work for me

Re: Galaxy M32 Non responsive screen

paulatino — Sun, 19 Jun 2022 17:40:33 GMT

Has anyone find a solution to this? It keeps happening at least a couple of times everyday. it's been a month since this was first posted and still no solution whatsoever.

Quite dissapointed with the quality of Samsung products, I was expecting better.

Re: Galaxy M32 Non responsive screen

BoraG — Mon, 20 Jun 2022 09:57:46 GMT

Is there any news from Samsung? This is really boring, happens everyday.

Re: Galaxy M32 Non responsive screen

BoraG — Mon, 20 Jun 2022 09:59:49 GMT

Is there any update?

M32 Non-responsive screen after UI 4.1 update

BoraG — Mon, 20 Jun 2022 10:07:05 GMT

After UI 4.1 update Samsung M32's screen began to be unresponsive. Generally it happens in the evening. I find my phone's screen unresponsive every morning and force it to restart for everything to be normal. After that there is no problem until the next evening. Every evening same thing happens. Just a few times it happened during the day time.

This is annoying and it should be solved immediately!!!

Re: M32 Non-responsive screen after UI 4.1 update

Pugs1957 — Mon, 20 Jun 2022 10:44:44 GMT

Have you cleared system cache? Always advisable after a major update.

Re: Galaxy M32 Non-responsive screen after OneUI 4.1 update

BoraG — Mon, 20 Jun 2022 16:42:11 GMT

Yes, I did last week, nothing changed.

Re: M32 Non-responsive screen after UI 4.1 update

BoraG — Mon, 20 Jun 2022 16:43:03 GMT

Yes, I did last week, nothing changed.

Re: M32 Non-responsive screen after UI 4.1 update

paulatino — Mon, 20 Jun 2022 16:48:14 GMT

I have but it did not fix the issue.