topic Re: Can't sign in to Samsung account on my device after factory reset in Other Smartphones

Can't sign in to Samsung account on my device after factory reset

Beetee 22 — Mon, 30 Jun 2025 02:34:26 GMT

Hi All, My Samsung Galaxy got slow so I decided to do a hard factory reset, after that I could not log in to my phone. Going thru the setup steps 1st language, 2nd WiFi, 3rd Samsung Account login.I was hoping a factory reset will resolve the issue has in turn stopped me logging in to the Samsung account from the device ('processing failed') . I can log on to the Samsung account from another device. Samsung call center have so far have been unable to help. I actually have 2 old Samsung Galaxy that I am using as paper weight because of not able to login into my Samsung account on the phone, thanks to Samsung for their latest update. I did reset the device again and change the password on the account I even created another account with no luck. Any advice please?! I'd love to recover my Samsung device's back and get them back in good use again. and Until now 6/29/2025 Samsung didn't solve this problem, its an old phone Samsung so you don't need to worry about not buying a new phone, I am not going to use it as phone any more I just need to use it for other purposes I have the newest model of Samsung.

Re: Can't sign in to Samsung account on my device after factory reset

JAMES4578 — Thu, 07 Apr 2022 20:07:06 GMT

Hi @Beetee 22 Can you check you have the latest updates for your Device via Smart Switch. You could also sign in on web and set up two step verification and see if that solves matters.
However if does not make a difference I would suggest clearing the cache partition.
1. Turn off the device.
2. Press and hold the Volume Up key and then press and hold the Power key (plus Bixby Key if phone has one) (also need to connect to computer or USB-c Headphones if S Device running Android 11/12) If A device should not need to do that.
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Re: Can't sign in to Samsung account on my device after factory reset

Beetee 22 — Thu, 07 Apr 2022 18:28:39 GMT

Hi, Thanks for your response, As I mentioned the phone is stuck at the Samsung account login and I cant go further in to check the device setting and software, it look like Samsung did something to there software that no matter which device you have of there products it will have the same problem ( from all the search on the web) if you decide to factory reset it. also I didn't understand the part when connecting the phone to the PC is there a certain software to use like iTunes with iPhone or what is the purpose of connecting the phone to the computer?

Thanks,

Re: Can't sign in to Samsung account on my device after factory reset

JAMES4578 — Thu, 07 Apr 2022 20:15:32 GMT

@beetee can you check the software via Smart Switch, need to have this downloaded onto laptop/PC.

Not sure which device you have,for S series you will need to connect to computer,insert USB-C Headphones to enter the recovery mode and clear the cache partition,no software needed for that. This deletes the temporary files.

If reset password ob Web and and add 2 factor authentication does this not make difference?

Otherwise if no resolution can you report via Samsung Members on some device.

Realise the frustration which some may encounter but it is not universal after Factory Reset.

Re: Can't sign in to Samsung account on my device after factory reset

Pugs1957 — Thu, 07 Apr 2022 20:32:36 GMT

This is worth checking out https://appuals.com/samsung-account-processing-failed/#:~:text=Power%20off%20your%20phone%20and,your%20phone%20(if%20possible).&text=Now%20power%20on%20your%20phone,if%20the%20problem%20is%20solved.

Re: Can't sign in to Samsung account on my device after factory reset

Beetee 22 — Thu, 07 Apr 2022 21:01:20 GMT

Hi, I was hoping it will help but it didn't have a solution for my phones problem" factory resetting the device and getting stuck on the Samsung account screen (Samsung factory reset protection kicked-in).

Re: Can't sign in to Samsung account on my device after factory reset

Beetee 22 — Thu, 07 Apr 2022 21:04:44 GMT

One of my phone is Galaxy S5 which I use as a media player and as a stud finder, I did the cache clear but it didn't help, and connecting it to Smart Switch didn't help also because the phone is not fully booted it is at the 3rd step of setup and is stuck there.

Re: Re: Can't sign in to Samsung account on my device after factory reset

Pugs1957 — Thu, 07 Apr 2022 21:35:54 GMT

Ahhh, I understand. Are you the original owner or was it a used phone when you bought it?

Re: Re: Can't sign in to Samsung account on my device after factory reset

Beetee 22 — Thu, 07 Apr 2022 22:23:28 GMT

original owner I bought it from Costco.

Re: Can't sign in to Samsung account on my device after factory reset

Pugs1957 — Fri, 08 Apr 2022 14:01:26 GMT

Generally FRP happens when the account originally used hasn't been removed but there are reports similar to yours.

Forum rules are such that I cannot discuss security workarounds however I would strongly suggest you Google your question to resolve.

Re: Can't sign in to Samsung account on my device after factory reset

Beetee 22 — Fri, 08 Apr 2022 14:10:42 GMT

Thanks for the update, but believe me I have been trying since 3/30 between phone calls to Samsung and searching the internet, I found a lot of people with the same problem with different kind of Samsung device, and so far no fixes for this problem, almost all my devices at home are Samsung, but now I will have to find a different brand, its true they are good but when they break they break good where you cant repair.

Re: Can't sign in to Samsung account on my device after factory reset

Pugs1957 — Fri, 08 Apr 2022 14:52:17 GMT

There are many threads on the Internet which show how to resolve. Google is your friend, just search for Samsung FRP removal.

Re: Can't sign in to Samsung account on my device after factory reset

Adonisyap — Thu, 01 Dec 2022 04:14:21 GMT

I followed every single instructions you've mentioned, but it didn't work. Please send other way to solve the problem. Thanks.

Re: Can't sign in to Samsung account on my device after factory reset

MGALO — Fri, 09 Jun 2023 11:39:38 GMT

Hey guys ! Is there any news about this issue ? I have old s6 edge, and wanted to use it again... did the factory reset,cleared cache, deleted everything... and now stuck at the samsung account... when I rebooted, I logged in with google account, everything was OK, and than, it shows a lot of popups saying something "keep stopping", knox service, samsung push service, samsung account etc. Everything keeps stopping and cannot move on to log in my samsung account to start the phone. Its stuck there.... if you guys can help, I appreciate it ! Thanks 👍 😊

Re: Can't sign in to Samsung account on my device after factory reset

asdfs322 — Sun, 25 Jun 2023 08:11:48 GMT

Me too. Stuck in the same situation after resetting my S6. It asks me to login in which I typed in the correct details. The prompt changed from "In progress..." to "Signing in". But then nothing happens afterwards. Anyone?

Re: Can't sign in to Samsung account on my device after factory reset

cliff Ombati — Mon, 23 Oct 2023 17:00:17 GMT

Hi, my samsung galaxy s6 has the same problem of signing in to after factory reset, kindly help.

Re: Can't sign in to Samsung account on my device after factory reset

Jordnael — Fri, 17 Nov 2023 00:36:02 GMT

Hi,
I stuck in the same issue as you, and, in my case the solution as very straighforward: In my S10e, somewhere in the past I enabled "Developer Options"
Under Developer Options menu there is an option "OEM unlocking" (it was disable for security reasons), so I activate this item (allowing OEM Unlocking). And it worked. I was able to wipe the files and settings in order donate the old phone safely.
This thread is very old but I hope this info would help another ones with the same problem.

Re: Can't sign in to Samsung account on my device after factory reset

jakeyjake25 — Sun, 16 Jun 2024 22:41:30 GMT

few months later found my old samsung luna having the same issues as everyone else how do i access to developer options?

Re: Can't sign in to Samsung account on my device after factory reset

Sharkhead — Fri, 12 Jul 2024 18:33:18 GMT

Why does knowledge has power no longer work on my S22

Re: Can't sign in to Samsung account on my device after factory reset

Vj123 — Sun, 29 Jun 2025 14:53:07 GMT

Hi,I just found my old Samsung galaxy s6 which is showing that it is locked due to abnormal factory reset and it is asking me to give my old Samsung account but I don’t remember it with whose email Id it was made