topic Re: Display problem in Other Smartphones

Display problem

Hoppys — Sat, 21 Nov 2020 11:50:15 GMT

I have a Xcover Pro which when I put it in my pocket for more than 5 minutes or so the screen will will not light up again. If you shine a light on the screen from the right angle, you can see all the tiles and you can open the apps. The side button sleeps and wakes up the phone, if I receive a call the phone rings but it does not wake the screen up.

Anyone have any ideas as to the problem?

#xcoverpro

Re: Display problem

ezratheproto — Sat, 21 Nov 2020 12:53:50 GMT

have you tried force restarting it? instructions to do that are different for each phone but it's generally power and volume down or power and home

Re: Display problem

Eric5530 — Fri, 15 Jan 2021 18:28:24 GMT

I have the same issue. Have yet to find a solution. Have you had any luck in fixing the problem?

Re: Display problem

ThibaudHiker — Thu, 07 Oct 2021 08:25:14 GMT

HELLO

I HAVE THE EXACT SAME PROBLEM!

IT IS VERY, VERY UPSETTING!

What Solution Does Samsung recommend to fix the problem?

Thanks a lot for your quick reply

Re: Display problem

Hoppys — Thu, 07 Oct 2021 09:50:18 GMT

Screen fault, Samsung replaced FOC as it was within the warranty.

Re: Display problem

Eric5530 — Thu, 07 Oct 2021 14:35:12 GMT

I had mine replaced twice. The phone is gone for 2 weeks at a time kinda ridiculous. Not worth it. Still has problem come back. I believe it is a poor connection issue when the phone case flexes in your pocket. Rough duty phone, hahaha what a joke. Replace the phone with something else.

Re: Display problem

ThibaudHiker — Sun, 10 Oct 2021 20:15:30 GMT

Thanks man. Indeed, not supposed to happen with that kinda phone that's supposed to be rugged

Re: Display problem

Zynk — Fri, 19 Nov 2021 07:50:49 GMT

I have the same problem today .Is that software or hardware problem?

Re: Display problem

Antho36000 — Mon, 03 Jan 2022 09:34:23 GMT

Hello,

Same problems for me since 1 month.

I have discovered too, that if i "flex" my phone the screen light up...

How you solved that finally?

Regards

Re: Display problem

Antho36000 — Mon, 03 Jan 2022 10:14:06 GMT

Hello,

Same problems for me since 1 month.

I have discovered too, that if i "flex" my phone the screen light up...

How you solved that finally? Does it work perfectly since the FOC replacement?

Regards

Re: Display problem

ThibaudHiker — Tue, 04 Jan 2022 15:27:25 GMT

Hi,

I sent my phone back to Samsung for reparation about a month ago.

I'm waiting for it to come back...

Re: Display problem

mailangelodavid — Wed, 26 Jan 2022 13:12:35 GMT

Having same problem. I think it started with the last update. I thought next update would solve it.. reading here, it seems it's a manufacturing defect

Re: Display problem

Ricsung — Wed, 09 Mar 2022 10:10:54 GMT

I've already had my phone replaced due to a faulty back light and the same thing has happened yet again. The phone is gone for 2 weeks. A huge disruption to my business and many hours of my time backing up and transferring files from one phone to another. I recommend replacing this phone with something else , because as long as Samsung will not admit to this being a systemic issue with this model(and permanently fix the issue), every time the phone is replaced, it will have the same fault re-occur yet again! Absolutely insulting the way that Samsung treat their customers. I will be requesting a full refund and never purchase this phone again. My hard earned money spent for a so called 'tough military standard' phone...and they don't even offer spare batteries online or from retailers.... or even make a stand alone spare battery charger like they did with the S5 or even offer a factory POGO phone charging dock. Why then build a phone with POGO pins and removable battery in the first place Samsung!!! Never again!!! What a WASTE of my valuable TIME, my LIFE HOURS and my MONEY!!!

Re: Display problem

Fairwaystraveller — Fri, 25 Mar 2022 17:26:11 GMT

I have exactly the same problem. I explained it to Samsung and it was couriered to their service agent. Came back after 10 days with "problem fixed. Charging socket replaced " Of course, the problem hasn't been fixed and I've no idea why the ***** thought that replacing the charging socket would fix a screen connection problem! I've spent hours transferring data and apps between phones and am thoroughly frustrated by the whole episode. Off to Motorola I think.

Re: Display problem

Sackett — Wed, 16 Nov 2022 03:30:57 GMT

I have the same issue. The "flex" trick worked for a while, but that now no longer works.

Re: Display problem

Petr22 — Fri, 16 Dec 2022 15:45:48 GMT

I have the same problem. Any chance replacing the display will fix it?

Re: Re: Display problem

Fairwaystraveller — Fri, 16 Dec 2022 16:41:14 GMT

Yes, the screen was replaced under warranty and it fixed the problem.