topic Re: Samsung J5 Storage issues in Other Smartphones

Samsung J5 Storage issues

Lyn29 — Sun, 24 May 2020 19:25:34 GMT

Hi, I have 16GB J5 phone. Phone has storage issues with 15.3/16GB used. I have cleared out most pics, videos etc and moved as many Apps as poss to SD card. But still this is my current 'free' space. What am i missing? I look at the storage screen a d can't see where the rest is being used... see screenshot. Any advice on this would be greatly appreciated!

Re: Samsung J5 Storage issues

BandOfBrothers — Mon, 25 May 2020 04:43:53 GMT

Do you jave the advanced option @Lyn29

i.e Advanced tab.

Also use your MyFiles app to look fkr whats taking up space.

Also If this was my phone I'd first try clearing the system cache files via turning tbe phone Off and then from a set series of button presses go into the phones system files and clear the cache.

No personal information is lost this way.

If no joy back up , remove any relevant Sd card and factory reset.

🌈 Stay Safe 🌈

Re: Samsung J5 Storage issues

Lyn29 — Mon, 25 May 2020 06:36:52 GMT

Thanks for coming back to me. No advanced option, just looked theough My Files and nothing obvious there. Will now work through your other teo suggestions.

Thanks again 👍

Lyn

Re: Samsung J5 Storage issues

Venom7000 — Fri, 24 Jul 2020 11:24:26 GMT

I have the same problem on my J5. Other files are taking up 15GB! This is ridiulous, its 80% of internal storage. It cant be just OS reserve!!

I cant delete unused apps. Only disable them.

My internal storage is not used for anything and its over 85% full.
I use my SD card for storage.
App caches are not at fault here. All app cache together is below 1GB. Where is the rest of 14GB?!
Help

Re: Samsung J5 Storage issues

Fluffs — Mon, 19 Oct 2020 23:00:18 GMT

Same issues here. I've concluded that this is a blunt reminder from Samsung not be a cheap skate and to buy a new phone.

Ideally, and sadly, an iPhone.

It's also a big pity Samsung clearly don't give a ***** about this issue as there is mo official advice I can find from them.

Re: Samsung J5 Storage issues

Doughyo — Fri, 13 Nov 2020 14:21:07 GMT

Same issue here. Removed all files and apps, cleared system cache, didn't work, looked at all remaining files organised by size ascending and descending (including hidden ones) but no changes in order - everything at 0. Have just hard reset the phone and this took the 'other' section in 'Storage Analysis' from 15GB to 6GB. I can only assume this was from operating system updates?

Re: Samsung J5 Storage issues

stinald — Tue, 19 Jan 2021 06:45:44 GMT

I have the exact same problem and cannot find a way to free up space. Were you able to make progress on this? I do not have "Advanced" either.

Re: Samsung J5 Storage issues

stinald — Tue, 19 Jan 2021 06:49:44 GMT

Same here. Would like to know if you were able to clear storage without hard resetting the phone (restore system).

Re: Samsung J5 Storage issues

stinald — Tue, 19 Jan 2021 06:51:36 GMT

Were you able to resolve this issue? My phone's drive has been in the red for over a year and I still can't figure out how to get it back in the black.

Re: Samsung J5 Storage issues

stinald — Tue, 19 Jan 2021 06:53:45 GMT

Were you able to resolve this issue? I have the same problem except that I only have .5GB free to work with. The phone's drive has been registering red for over a year and I cannot get it back in the black no matter how much cleaning I attempt.

Re: Re: Samsung J5 Storage issues

arudge — Tue, 26 Jan 2021 15:20:35 GMT

Same here. But I did do a hard reset and it filled up again in two months. no idea what is filling the memory because it's none of my stuff.

Re: Samsung J5 Storage issues

BBlaze — Fri, 03 Sep 2021 16:39:11 GMT

Same with my j5 and my wifes tried everthing

Re: Samsung J5 Storage issues

Members_qSwi124 — Sun, 06 Nov 2022 12:20:04 GMT

Hello I have a J5 8GB same thing storage issues. Can't remove pre-installed apps that I don't want - radio, galaxy store and google play?? email, microsoft office apps (why is someone going to do a spreadsheet on a phone this small!!!). I have a micro SDXC card 64GB most of the preinstalled apps can't be transfered to it. The additional apps i have on are bank, lidl, post office, ee, notepad, WhatsApp. Settings are constantly stopping working so i can't sort out wifi calling.

If it wasn't for the storage issues that phone would be great, it is small which for my hands is perfect (it doesn't slip out of my hand and smash the screen.)

Please can someone give me the current state of play on fixing the storage, expanding the storage, deleting unwanted apps or anything that could sort the storage out? Thanks Lisa

Re: Samsung J5 Storage issues

AndrewL — Sun, 06 Nov 2022 13:23:01 GMT

@Members_qSwi124: I'm sorry to hear that you have encountered storage issues on your Galaxy J5. Most pre-installed applications cannot be removed from the device completely, however I recommend heading to Settings > Applications > Application manager, and tapping on an app to see if the 'Uninstall' option is available. If not, then you can select 'Disable' to prevent any background activity, including future updates that will further affect your internal storage space.

To free up your storage, I recommend moving your personal files and media (photos, videos and music) to your SD card. To do this, please head to Apps > Samsung folder > My Files > Images (as an example) > More > Edit > Select an image, or select 'All' in the top left > More > Move > SD Card > Select a folder, or create a new one > Move here.

Re: Samsung J5 Storage issues

Phaedrus59 — Sun, 08 Jan 2023 14:16:26 GMT

That doesn't answer the problem I'm afraid. Of the 16.00GB internal storage 15.56 is showing as 'other' so I can't move it to the SD card. No idea what 'other' is. I don't store any photographs, videos, audio or documents on the mobile (other than on the SD card). Any idea what the 'other' is so that I can remove some of it to make my mobile useable again?

Re: Samsung J5 Storage issues

Members_N8yLkG0 — Sat, 16 Dec 2023 11:46:56 GMT

I have the same issue. I've had to reduce my apps to the absolute minimum, i have transferred the apps I can to my SD card & disabled what I'm allowed to. I've moved all my photos, files, videos etc to the SD card & I even reversed some of the updates & still I'm in the red with the elusive "Other" files still.

Come on Samsung! We're not all financially in a position to upgrade to your latest phones but we're still your customers 🤷‍♀️