topic Re: Back popped off in Other Smartphones

Back popped off

Richam — Mon, 28 Jun 2021 15:29:27 GMT

I have a galaxy S7 edge which still works fine. However the back has popped off just 1 side . Has anyone else seen this before and is it fixable.

Thanks

Re: Back popped off

Pugs1957 — Mon, 28 Jun 2021 15:38:16 GMT

I'm wondering if battery swelling has caused this. If so, it is potentially very dangerous. Get the phone examined professionally as a matter of urgency.

Re: Back popped off

AndrewL — Mon, 28 Jun 2021 15:39:44 GMT

@Richam: I'm sorry to hear that you have experienced this issue. I would like to arrange to pass your details to our Product Liaison Team, who will reach out to you to provide further assistance. With this in mind please send a Private Message to Sam_UK by tapping on your profile at the top of the page > Messages with details of your issue, so I can get this arranged for you. Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be able to assist you further.

https://www.samsung.com/uk/support/contact/

Re: Back popped off

antikythera — Wed, 30 Jun 2021 08:15:42 GMT

battery bulge is the most likely cause, you should get it repaired by Samsung or their approved agents before using it again. Certainly avoid charging it because the battery cells could explode completely.

Re: Back popped off

RudeyMoon — Sun, 03 Mar 2024 13:49:34 GMT

This is my Samsung S4 Flip that I saved up for. Out of the blue last week the back plate upper popped off on one side, splitting my official samplsung case a little with the pressure. I tried to put a little pressure to see if it would go back on but it won't budge. It's directly above the battery which seems swollen. All dust etc is now getting in and I can't use it safely. I went through looking at repair route but said it would be chargeable? Why? I didn't make a battery swell? I would like to talk to a human or message with a hum, neither of which is easy going through the support pages. Can you please help, I cannot afford to fix, neither to I feel a swollen batter I'd something I could have caused with normal phone usage.

Re: Back popped off

AndrewL — Sun, 03 Mar 2024 15:36:59 GMT

@RudeyMoon: I'm sorry to hear that you have encountered this issue with your Galaxy Z Flip4. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods can get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-community/m-p/2637894/highlight/true#M5934

Re: Back popped off

Coolbreeze212 — Sun, 12 May 2024 19:07:02 GMT

Hello

I currently going through the same issue both sides of my Samsung S22 both sides coming apart please help