topic Re: random picture on lockscreen in Other Smartphones

random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 18:45:12 GMT

Help needed! To all tech savvy geniuses:

When my screen locks after inactivity(lock screen). There's this random picture on the display/screen. I've tried everything to get rid of it but nothing seems to work. Any suggestions would be greatly appreciated!

For ease of reference I've just got the Samsung galaxy s10 lite

Many thanks,

Shaz

Re: random picture on lockscreen

TessM — Fri, 18 Dec 2020 18:56:26 GMT

Hey @ShazA26 ,

happy to have a look at this with you. Can you send me a screenshot of what you see on the lock screen? Have you installed anything recently?

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 19:00:54 GMT

hi TessM,

thanks for getting in touch and I've just tried taking a screenshot but it doesn't seem to work. As I got the phone today I haven't download any unusual apps which makes it even more bizarre. The picture only comes up when I've pressed the lock button and when I try to tap on it my screen comes up. its really weird because it cane up like this when I put my sim in the phone so I can't really figure out how its happened.

Re: random picture on lockscreen

TessM — Fri, 18 Dec 2020 19:06:39 GMT

Do you have any other devices at home to take a picture of this so I can advise you further?

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 19:11:39 GMT

didn't think of that before, thanks for suggesting!

Re: random picture on lockscreen

TessM — Fri, 18 Dec 2020 19:23:30 GMT

No worries! Can I ask if this is one of the images saved on your Gallery?

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 19:24:41 GMT

no this picture isn't on my gallery

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 19:25:21 GMT

just double checked and definitely not in the gallery!

Re: random picture on lockscreen

TessM — Fri, 18 Dec 2020 20:21:10 GMT

That is odd! Can you try the device in Safe Mode to see if a third party app may be causing the issue? Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar.

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 20:31:48 GMT

super bizarre right! and ok I will try this now and will keep you updated. thanks so much!

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 20:36:29 GMT

Hi Tess, I just did that and the only apps that I had access to was WhatsApp and YouTube and Instagram. all the other apps were disabled and the picture is still on my lock screen. I'm so sorry to be troubling you with this issue but its just so bizarre

Re: random picture on lockscreen

TessM — Fri, 18 Dec 2020 20:45:19 GMT

It is! This is the first time that I see something like this. Where did you get the phone from and have this been there since the first minute?

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 20:54:17 GMT

I got it today from Vodafone, I think I'll be calling them on Monday or hopefully finding a solution to this somehow. and yes its still present

Re: random picture on lockscreen

TessM — Fri, 18 Dec 2020 20:57:06 GMT

I would suggest doing a Factory Reset so any setting added will be removed. Find how to do this here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/

Re: random picture on lockscreen

ShazA26 — Fri, 18 Dec 2020 21:02:57 GMT

thank you so much Tess, I'll try this now

Re: random picture on lockscreen

ShazA26 — Sat, 19 Dec 2020 09:53:16 GMT

Hi Tess!
just wanted to say I did the factory reset last night and after 10 minutes the picture came up! I switched it off as I went to bed and now I'm on the phone I'm almost surprised to say its not here anymore! I'll my fingers crossed and hope it stays that way but I just wanted to say thank you!

Re: random picture on lockscreen

Irisha — Sun, 04 Jul 2021 21:19:39 GMT

I had the exact same issue. Fixed it from settings,lock screen, always on display, clock style.

Hope the answer helps. I had to dig deeper as I had a lot of info transferred from the old phone.

Re: random picture on lockscreen

Galaxy s21 series — Fri, 06 May 2022 19:10:03 GMT

Thanks. I had the same issue and this solved it for me

Re: random picture on lockscreen

solargarlic — Tue, 30 Aug 2022 16:45:38 GMT

This has been bothering me for almost 2 years... After a 30 second scroll through Google results this helped me finally solve the problem. Thank you!!!
For clarity, here's the full path:
Settings > Lock Screen > Always On Display > Clock Style > tap "Image Clock", tap the (-) icon in the corner of the picture to remove the picture.

Re: random picture on lockscreen

SnehaSatish_29 — Mon, 09 Oct 2023 11:10:24 GMT

Settings->Display->screensaver->None