topic Re: S7 Smarty network not being supported in Other Smartphones

S7 Smarty network not being supported

jamalsp — Wed, 09 Dec 2020 21:55:54 GMT

I've just transferred to Smarty network but the SIM doee not work. I know it's not a network issue as my wife's card also Smarty does not work either. Any suggestions on what I could do?

Re: S7 Smarty network not being supported

Pugs1957 — Wed, 09 Dec 2020 22:11:13 GMT

Are both phones sim unlocked. Have you changed your APN settings to those of Smarty? Do you get an error message?

Re: S7 Smarty network not being supported

jamalsp — Wed, 09 Dec 2020 22:31:52 GMT

The S7 was locked but got it unlocked. it says Smarty so it seems to recognise it. My wife's phone is S20 and is unlocked

Re: Re: S7 Smarty network not being supported

jamalsp — Wed, 09 Dec 2020 22:32:24 GMT

Yes Ive changed APN settings too

Re: S7 Smarty network not being supported

Pugs1957 — Thu, 10 Dec 2020 00:00:37 GMT

I think you need to create an account online with Smarty, from there you activate the sim. Have you done this?

Re: S7 Smarty network not being supported

jamalsp — Thu, 10 Dec 2020 00:19:32 GMT

Yes, did that first. Mobile data works just no calls . I think it's a faulty handset as the SIM works in my wife's phone but her SIM doesn't work in my phone either. going to do a factory reset. if that doesn't work, I think it's time to send the old S7 to phone Valhalla

Re: S7 Smarty network not being supported

Pugs1957 — Thu, 10 Dec 2020 09:14:59 GMT

Perhaps it's worth asking for replacement Samsung?