topic Re: Note 8, latest mail app update not emptying recycle bin in Other Smartphones

Note 8, latest mail app update not emptying recycle bin

colinbutcher — Thu, 19 Nov 2020 22:35:37 GMT

Hello,

The latest mail update (to V6.1.30.30) no longer empties the recycle bins for any of the IMAP accounts set up in the mail app. Mail is left in the trash folders of the mail accounts instead of being deleted.

Refreshing the view in the recycle bin again shows all the deleted mail items, because they have not been deleted from the recycle bin. Deleting everything in the recycle bin should (and used to prior to the recent update) empty the corresponding trash folders in the mail accounts.

To empty the trash folders, it is now necessary to log into each of the mail accounts via a web browser and then empty the trash folders individually.

The problem with the latest Samsung mail app occurs whether "all accounts" are selected, or individual accounts are selected.

It may be a bug in the way that IMAP now maps the recycle bin folder in the Samsung mail app to the different mail account trash folders.

This is problem. Please fix it swiftly.

Thanks, Colin.

Re: Note 8, latest mail app update not emptying recycle bin

Malki666 — Wed, 11 Nov 2020 08:45:08 GMT

Same on my S10, it says it has deleted them, but they immediately reappear.

Re: Note 8, latest mail app update not emptying recycle bin

colinbutcher — Wed, 11 Nov 2020 15:31:18 GMT

Removing and re-creating the mail account in the Samsung mail app does not fix this problem.

Re: Note 8, latest mail app update not emptying recycle bin

John3v16 — Thu, 12 Nov 2020 22:29:23 GMT

Same problem on my A51 following the recent Android update. Delete all emails from the recycle bin, only to have them all reappear when refreshed.

Re: Note 8, latest mail app update not emptying recycle bin

paul3156 — Sun, 15 Nov 2020 19:53:25 GMT

please can you sort this problem out asap

Re: Note 8, latest mail app update not emptying recycle bin

colinbutcher — Sat, 21 Nov 2020 12:51:37 GMT

Attn Samsung: Please do we have any progress on fixing this problem with the mail app?

Thanks, Colin.

Re: Note 8, latest mail app update not emptying recycle bin

apttony — Mon, 23 Nov 2020 18:54:05 GMT

For the Attention of Samsung:

We need a solution to this problem on the A10, which is critical when a high number of emails are being received, and once actioned need to be completely deleted. Please advise.

Re: Note 8, latest mail app update not emptying recycle bin

Members_MeOAVS8 — Wed, 25 Nov 2020 18:39:13 GMT

I have the same problem on my S9+

Tried samsung support online and by email.

I have had 8 emails from samsung all without a proper answer to solve the problem.

I have told them it started from last update but again no interest in helping solve the problem.

I hope maybe they will read this forum.

Re: Note 8, latest mail app update not emptying recycle bin

judy25 — Tue, 01 Dec 2020 12:59:47 GMT

I am having the same problem on A71 galaxy mobile. And, again , O2 Provider asked me to delete my email account from my phone then add again, but this didn't work.
And all these emails in our recycle bin will use up our storage. And apparently you can't stop app updates on factory installed apps.
Why can you not assist us SAMSUNG, you are going to loose customers at this rate

Re: Note 8, latest mail app update not emptying recycle bin

AndrewL — Tue, 01 Dec 2020 15:59:08 GMT

Hi all. Sorry to hear that you're experiencing this issue. Can you try opening the Email app > Tap the 3 lines in the top left > Tap the cog symbol in the top right of the pop up window > Select your account > Scroll down to Server Settings > Delete Emails from Server > Tap 'Never' and select 'When Deleted From Inbox'. Do your emails continue to re-populate in the recycle bin following these steps?

Re: Note 8, latest mail app update not emptying recycle bin

colinbutcher — Tue, 01 Dec 2020 16:17:04 GMT

Hello Andrew.

There is no "Delete Emails from Server" option under server settings for any of the mail accounts I have. These are IMAP/SMTP mail accounts, not POP/SMTP mail accounts.

Email delete from the Samsung mail app does move a deleted email from the inbox (or whatever other folder it's in) to the mail provider account's trash folder (shown as the Recycle Bin in the Samsung mail app), but following the update to V6.1.30.30, deleting items from the Recycle Bin no longer deletes them from the mail provider account's trash folder, so the next refresh of the Recycle Bin shows all the deleted emails again. And so on, until the bug introduced in V6.1.30.30 gets fixed.

Cheers, Colin.

Re: Note 8, latest mail app update not emptying recycle bin

Anstey — Sat, 05 Dec 2020 21:43:06 GMT

This does not work either!!

Re: Note 8, latest mail app update not emptying recycle bin

mjh123 — Sun, 06 Dec 2020 09:29:58 GMT

Hi AndrewL

In server settings there is no option ‘delete emails from server’.

Re: Note 8, latest mail app update not emptying recycle bin

Cugster — Thu, 10 Dec 2020 18:16:22 GMT

I had same problem. Called internet provider no solution ,called Samsung no solution. Read post by someone to uninstall updates on Email app. It worked but I had to reinstal email which I did . The email app gave me the factory installed version which was ok.

When you do this procedure you may lose inbox and sent folders so before uninstalling updates I sent stuff I wanted to keep to a secondary gmail account. Not being a techie this worked but you have to do the same procedure after each email update.

Re: Re: Note 8, latest mail app update not emptying recycle bin

lupin2020 — Fri, 11 Dec 2020 14:34:26 GMT

still not working in december 2020😡

Re: Re: Note 8, latest mail app update not emptying recycle bin

lupin2020 — Fri, 11 Dec 2020 14:35:09 GMT

yes. sadly.

Re: Note 8, latest mail app update not emptying recycle bin

Brian510 — Fri, 11 Dec 2020 19:54:00 GMT

Same problem here, I have over 1000 unwanted emails in my recycle folder, and every time I delete them from the recycle folder they reappear a minute or so later.

Re: Note 8, latest mail app update not emptying recycle bin

fmb912 — Sun, 13 Dec 2020 20:15:57 GMT

I too am trying to resolve this issue, but the instructions/directions listed by AndrewL simply don't exist on my S7. The server setting do not include any options, tick boxes or drop down options for deleted items.

I need to be able to empty my deleted items from my phone, just as I can do it on my iPhone. I empty my deleted items only for them to reappear, empty the same items on my iPhone and refresh the deleted items on my S7 and there gone.

Please Samsung... fix this. It is ridiculous that I have to use my iPhone to permanently delete items in my deleted items that where put in the deleted items on the Samsung.

Re: Note 8, latest mail app update not emptying recycle bin

Aaisha — Mon, 14 Dec 2020 13:03:53 GMT

There is a new app update that fixes the issue. Just update the email app and it should allow you to delete emails from recycling without reappearing

Re: Note 8, latest mail app update not emptying recycle bin

colinbutcher — Mon, 14 Dec 2020 13:13:39 GMT

Thank you. The new version is 6.1.31.2 and it seems to have fixed the problem where the recycle bin was not emptying the mail provider account trash folders.

The new version is available via the Play Store, not the Samsung Store. There is a note in the Play Store about the Samsung Email app that this problem has been resolved.

Cheers, Colin.