topic Re: No service being displayed on S8+ in Other Smartphones

No service being displayed on S8+

Beejhayz — Mon, 30 Nov 2020 10:14:17 GMT

Hi, I have the Samsung Galaxy S8+ Chinese version (SM-G9550) and for a very long time now, there has been no network service on my device, it detects SIM but it doesn't bring up service, I need help regarding this.

Attached is a picture of what I just said.

Thank you.

Re: No service being displayed on S8+

Pugs1957 — Mon, 30 Nov 2020 11:20:25 GMT

Where are you based and who is your carrier?

Re: No service being displayed on S8+

Mitzzz999 — Mon, 30 Nov 2020 14:23:56 GMT

you may need to get your imei checked out... especially if the sim works in other phones.

Re: No service being displayed on S8+

Beejhayz — Mon, 30 Nov 2020 18:44:23 GMT

Nigeria, MTN

Re: No service being displayed on S8+

Beejhayz — Mon, 30 Nov 2020 18:44:53 GMT

Okay... How do I do that? And what will that do?

Re: No service being displayed on S8+

Mitzzz999 — Mon, 30 Nov 2020 18:54:18 GMT

if you type *#06# on the call screen... a 15 digit serial number pops up. this is your imei serial number.

you can then ring your network provider to check if its black listed or go on Google and search for "imei checker" there are free checkers just to see if imei clean or blocked.

Re: No service being displayed on S8+

Pugs1957 — Mon, 30 Nov 2020 20:14:26 GMT

If it's not blacklisted check your APN settings are correct for MTN

Re: No service being displayed on S8+

Beejhayz — Mon, 30 Nov 2020 21:29:09 GMT

Thanks, I just did and it's not blacklisted

Re: No service being displayed on S8+

Beejhayz — Mon, 30 Nov 2020 21:31:21 GMT

The APN is correct, surfing the web is not the problem, it acts as if the SIM is not detected, where as, it shows under SIM card settings

Re: No service being displayed on S8+

Beejhayz — Mon, 30 Nov 2020 21:31:58 GMT

Re: No service being displayed on S8+

Mitzzz999 — Mon, 30 Nov 2020 21:49:15 GMT

have you tried the sim in sim card slot 2 just out of curiosity?

Re: No service being displayed on S8+

Beejhayz — Tue, 01 Dec 2020 00:03:30 GMT

Yes, I did, I also had both SIMs in, still the same issue persists

Re: Re: No service being displayed on S8+

Mitzzz999 — Tue, 01 Dec 2020 00:15:45 GMT

man I wish I was there to help. its starting to bug me. don't do this yet... possibly some the others may have a suggestion but all I can think of is backing up all your data then doing a hard reset (with high battery) then seeing if the phone picks up the sim. don't know if Pugs1957 agrees, I've seen them give sound advice in this forum before.

Re: Re: No service being displayed on S8+

Beejhayz — Tue, 01 Dec 2020 08:29:41 GMT

I appreciate your help a lot, just like I said in my initial post, I have had this problem for months and in that time, I have tried the option above as well to no avail, that's why I decided to come here

Re: Re: Re: No service being displayed on S8+

Mitzzz999 — Tue, 01 Dec 2020 09:35:17 GMT

there must be some sort of antenna issue inside the device. the sim is being picked up so sim reader is fine. this might be more of a hardware issue rather than a software... if so it needs a good technician to check it out but all this is guessing. I wish u luck in getting it sorted.

Re: Re: Re: No service being displayed on S8+

Beejhayz — Tue, 01 Dec 2020 10:00:29 GMT

Thanks, I really appreciate, Samsung service outlet is far from my location, but I'll get it there once I'm chanced