topic Re: Samsung J5 2016 in Other Smartphones

Samsung J5 2016

Goran3 — Sat, 07 Nov 2020 20:15:03 GMT

hello everyone I have a samsung j5 2016 and recently I had a problem that when the battery is below 50 percent the phone shuts down and needs to be charged. The operating system is Nougat 7.1.1 can you tell me what the problem might be, maybe a bad battery The fault is gone. Cheers

Re: Samsung J5 2016

DUMITRU79 — Sat, 07 Nov 2020 22:45:34 GMT

Hello. Giving the fact that it's a 2016 model , we can assume the battery needs to be changed . Over time , accumulator batteries degrade. So , it would be my guess your battery is done.

Re: Samsung J5 2016

BandOfBrothers — Sun, 08 Nov 2020 05:50:05 GMT

An option is to back up and factory reset @Goran3

If that does not help then a Samsung Experience Store or Samsung Service Centre can take a look.

You can check the batteries health in a few ways.

There are battery monitor apps as well as the phoneinfo app and CPU-Z App from the Playstore and also in your phone look at your Samsung Members App diagnostic tool.