topic 'No Command' problem in Other Smartphones

'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 20:41:16 GMT

I have a problem with my Galaxy Note 4.

When I am trying to clear the device cache by restarting the device holding down Power/Home/Volume Up combination.

All I see is a fallen over robot and No Command error, so I can't get to clear the cache and see if I can stop the phone freezing.

Just wondering if anyone has any ideas?

Thanks

Re: 'No Command' problem

TessM — Fri, 06 Nov 2020 20:51:22 GMT

Hey @davidrichards27 ,

are you able to send us a picture of this? Is the phone freezing whilst you are using a particular app and do you have at least 10% of the phone storage free?

Re: 'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 20:57:31 GMT

I can't as this happens when trying to access the os cache.

Yes, I have 5GB of memory free

Not sure what else to do?

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 20:59:35 GMT

I would suggest you download Samsung original firmware for Note 4 , download ODIN flash tool & reinstall the software. To me what you are saying seems like the phone had an unsuccessful firmware flash.

Re: 'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 20:59:52 GMT

Sorry everyone, due to phone freezing, hit wring part of screen....this is NOT solved...can I 'uncheck' the solved status?

Having a really frustrating time

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:00:35 GMT

Oh , and i forgot to ask : is your Note rooted or still has original firmware ?

Re: 'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 21:01:29 GMT

I have done nothing with the firmware, this just started a few weeks ago out of nowhere! !!

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:02:31 GMT

You might have a virus / malware

Re: 'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 21:11:22 GMT

The phone is not rooted and I am running Kaspersky which has shown not problems at all

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:16:29 GMT

Then , like i said above , i would say re -flash the firmware

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:20:54 GMT

what is your exact model ? SM-N910F ?

Re: 'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 21:31:16 GMT

Yes. That's the one. I am not very techy, so not sure if I could do the firmware thing.

Would it be better to back up everything with Smart Switch and just do a factory reset....would that cure the problem?

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:37:09 GMT

It might . Although it's not working all the time. But you should try that 1st

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:38:50 GMT

If it fails to work again , then , you would have no choice, but to reinstall the firmware

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:40:14 GMT

i don't remember exactly , but , older models can be connected to a PC only through KIES ?

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:42:19 GMT

I am going to forward you a link to a Website i find very useful. This is where i get my firmwares from.
https://www.sammobile.com/samsung/galaxy-note-4/firmware/SM-N910F/BTU/download/N910FXXU1DRI2/249766/

Re: 'No Command' problem

davidrichards27 — Fri, 06 Nov 2020 21:44:06 GMT

Thank you. I did download Smart Switch to my laptop so I will see what I can do. Thank you for your help

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:45:11 GMT

BUT , if you're not very comfortable with tech, i must warn you : if you're not doing it right you could "brick" your phone.

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:46:17 GMT

No worries pal. Let me know if you got it sorted

Re: 'No Command' problem

DUMITRU79 — Fri, 06 Nov 2020 21:47:15 GMT

TBH , i am a fan of NOTE series 😜