topic Re: Trapped Two-Step Verification in Other Smartphones

Trapped Two-Step Verification

BoeingMan — Sun, 29 Mar 2020 23:57:28 GMT

I have activated my Two-Step Verification security option on the samsung account website, I received sms on my mobile number, I used it to activate the Two-Step Verification, now my Two-Step Verification option is on.

When I signed in my SAMSUNG account on my mobile, and requesting the Two-Step Verification code, I don't receive any code, tried that from samsung accounts website, the same thing happened, I can generate backup codes, which won't work with the phone, Now I am trying to turn off the Two-Step Verification option, but I don't know how.

Long story short, I am trapped with the security layer I wanted to protect myself with.

Please I need your help

Re: Trapped Two-Step Verification

BandOfBrothers — Mon, 30 Mar 2020 05:07:22 GMT

I too noticed that the two step verification has to be enabled to perform a back up.

You could try going into Settings, Accounts and Back up, Accounts, Tap on your Samsung Account, Password and Security, Two Step verification is there @BoeingMan

Re: Trapped Two-Step Verification

BoeingMan — Mon, 30 Mar 2020 16:00:21 GMT

This is the problem, it's a freshly setup phone, I need to signup my samsung account to restore my data, when I sign in with my samsung account details, user name and password, i get the two steps verification, it shows that an SMS been sent to my phone number, and I wait and wait and wait, while nothing happening. then I am timed out, and I have to request a verification code again, and so on.

I never used 2 steps verifications, but yesterday, I wanted to give meself the extra security layer. Not knowing that I'll be scewing myself with that.

Is there any online customer support I can use to get this dumb option turned off?

Thank you for your time and feedback,

It is just not helping my case here

Re: Trapped Two-Step Verification

BandOfBrothers — Mon, 30 Mar 2020 16:17:06 GMT

Are you 100% sure you keyed in your mobile number correctly ?

It may also be worth contacting your mobile network to ensure receiving texts from companies like Samsung has been allowed.

For your Samsung Support Department I'd suggest a Google Search @BoeingMan

Re: Trapped Two-Step Verification

BoeingMan — Mon, 30 Mar 2020 22:36:36 GMT

Yes, I am sure of the phone number is 100% correct, also I am sure of my mobile service provider is able to receive sms from any sender, samsung ancluded.

I received sms from Samsung when I 1st set up the 2setps verifications when I enabled that service via the samsung accounts website.

Once the option was activated, I then signed in my fresh mobile to set up the samsung account, at that moment, I signed in using my username and password, then step 2 is saying an SMS has been sent to your mobile number. But nothing happened till it time me out. once that happened it'll ask you to resend the code, and so on

Re: Trapped Two-Step Verification

Suzzicool — Tue, 14 Apr 2020 20:00:45 GMT

Hi am am too tensed and when i logged into my samsung account online it show 2 step verification and i enabled it. I logged in online on my pc it was fine. Sunddenly samsung account in my samsung device was signed off and i had to login again. I did get code by sms i signed it but it did not proceed instead itself it clicked on request again code button nd i recvd another otp i typed that but cldnt sign in. I can sign in via pc but not from phn. On pc too i dont hv to option to disable 2 step verification. Pls help. Im stuck.

Re: Trapped Two-Step Verification

BoeingMan — Tue, 14 Apr 2020 20:58:02 GMT

Hello.,

This is happening to me now, At 1st I had the above mentioned problem, but since last week, When I login to my samsung account on my phone, i put my username and my password, then I go to step 2 which the sms verification code, the new thing this week, I receive the SMS which is a good thing that made me feel happy that my phone and phone provider able to receive sms from SAMSUNG. So once my phone receives the sms, automatically the verification code appreas on the code space and act like it's signing in, but nothing happened as within less than a second, the verification code space comes back empty again and Resend code appears available again if I want to receive another code, and it'll keep doing that no matter how many times I receive verification code.

I've sent an email since last week to SAMSUNG customers support about this issue, I received a reciving confirmation email from them, but no answer about this issue till now

I am so sorry, I'll never use the 2 steps verification option, SAMSUNG please forgive me ...lol

Re: Trapped Two-Step Verification

Kenneth-071 — Tue, 14 Apr 2020 21:16:01 GMT

@BoeingMan

Did you happen to create your Samsung account or set up two-step verification on an older phone or number?

Re: Trapped Two-Step Verification

BoeingMan — Tue, 14 Apr 2020 21:40:23 GMT

My SAMSUNG account was created almost 7 years now and it was 1st created on a brand new SAMSUNG phone

never problems, only now when I thought to activate the 2step verification

Now I am trapped I can not access my data stored on SAMSUNG

Re: Trapped Two-Step Verification

dhtzs01 — Tue, 14 Apr 2020 22:31:44 GMT

I've also been facing the same issue over a week now. I replied on a rather old thread regarding the verification process and it seems that other users have been facing the same problem as well. You can follow the discussion here:

https://eu.community.samsung.com/t5/Other-Smartphones/turn-off-Two-Step-Verification/m-p/1667715#M39707

Re: Trapped Two-Step Verification

BoeingMan — Wed, 15 Apr 2020 10:42:06 GMT

So were there any solutions or everybody is standing still at they have faced the same issue?

Also, is there anybody from SAMSUNG tech department / Personal seeing all that and doing something about it? or just keep your head down and hope this issue will fix itself?!

Re: Trapped Two-Step Verification

RIIDII — Thu, 16 Apr 2020 17:21:35 GMT

Hi,

Having the same issue, searching for all he web - nothing.

Have you found any solution?

I just decided to strengthen my password a little and that is disaster. Logged in at my laptop easily, but phone - nope. I tried different stuff, like putting my sim in the other device, no that I enter the sms code manually and everything will be fine... have naive I've been.

BTW what android version do you have at your Samsung? I was sticking to 7.0, but planning to update up to 8.0. Who knows, maybe this will help.

Also I wrote to the support team, but I wonder, how much time is it gonna take for their response.

Cheers!

Re: Trapped Two-Step Verification

BoeingMan — Thu, 16 Apr 2020 17:58:26 GMT

Hello,

Software version has got nothing to do with your ability to loginto your SAMSUNG account using your SAMSUNG device whatever the version it uses.

And unfortunately, untill this moment no success with login in as it is doing the same thing over and over again.

Also, so saddly SAMSUNG Tech support is not answering nor doing anything in this regard. I hope COVID 19 will leave at least one of SAMSUNG to solve this issue, then can take'em.

By the way, after this issue and how SAMSUNG treating users. I am seriously thining about iPhone, DevilPhone, Whatever***** Phone, anything but SAMcrapSUNG.

Re: Trapped Two-Step Verification

RIIDII — Thu, 16 Apr 2020 20:57:55 GMT

Hi again,

To my bloody surprise I've managed to solve that 2FA issue.

So to make a long story short, I have Galaxy S7, and I haven't been updating its android version for a while, using and prefering Android 7.0.

But, I decided to take a risk and updated it just now up to Android 8.0, realizing that I may have some frustration after, because I used to compare 7.0 vs 8.0 before and 7.0 won for me.

So, again, signing in to my Samsung account, again entering new password, and again 2nd step of 2FA. But it turned out, that in v_8.0 there is another option for 2nd step, where you can enter or sms code, either a Backup Code, that you can take from your Samsung account settings (in your account you go to Security, then to Two-step Verification and then to Backup Codes), , the ones, that are printable and can be used only once.

So I did that and became a winner of this day, or maybe even life...

...though I've spent a lot of hours today due to this issue. Thanks to COVID, I've got a lot of time for a lot of unneccessary stuff.

Good luck

Re: Trapped Two-Step Verification

BoeingMan — Thu, 16 Apr 2020 22:31:40 GMT

Hello again,

so happy someone broke free from this stupid trap.

tomorrow i’m planning on wasting my entire friday to try to solve this trap

By the, did you use samsung auto update or you used another method to upgrade your platform?

Re: Trapped Two-Step Verification

RIIDII — Fri, 17 Apr 2020 10:02:13 GMT

I used the Samsung system method for updating the system, no any custom actions.

Also, to my surprise, the support replied to me at night time, telling me that it was possible to switch off the 2fa if I give some certain information of mine and agree to proceed. Feeling not so hopeless.

Cheers

Re: Trapped Two-Step Verification

BoeingMan — Fri, 17 Apr 2020 12:19:44 GMT

I checked my software update and after it finsih the search, I showed a message, that my software is uptoday and all necessary updates have been installed.

This means, it aint a software issue.

Re: Trapped Two-Step Verification

MothyOz — Thu, 23 Apr 2020 03:27:34 GMT

Same problem after older Samsung Tab S2 SM-T813 updated (boticed a download arrow after connecting wifi this am but I dion't know what was updated on this wifi only device. A notice that the Samsung session had expired was received a number of times in the last month on this tablet.

My account is linked with Samsung A5 mobile with logged in account. Via Samsung Members app, access to Samsung account details (from Settings in the 3 dot Menu at the top right) under Password & security, Devices all OK there, but no trusted devices were listed.

Went to use My files after the update on the Tablet - requested it be updated to use it, however the required logon with two step verification when My Files reopened. Failed... the read this thread 😣.

Decided to check out the account on the A5 with Android 8, is logged in but could not turn off 2 step in those settings. Rebooted the Tablet. My Files ran fine! And already logged in to the Samsung account. The A5 now shows this Tab as 'recently used 10/05 7:28pm' over 5 months ago.

Go figure.

May I suggest that if Account sync is NOT set to 'only over wifi' on a phone device that this might cause issues with the 2 step process, the code is received on my phone, to enter on the Tablet?

Re: Trapped Two-Step Verification

MothyOz — Thu, 23 Apr 2020 05:31:42 GMT

Nothing has changed after my previous post! Opening My Files still can bring up a sign in page, 'you need to sign in to use this service' which is where the password / 2 step code fails. I am unable to identify the 'service' requesting a sign in & another notice that 'Samsung account session has expired' showed up. From My Files, settings in drop dowm menu Settings: Accounts, Samsung Cloud drive - indicates that this account is active.

The Samsung Cloud app only flashes when selected - briefly then disappears, with a notice 'can't connect to samsung cloud, try again later' . There is no listing for this app either in the Galaxy store or in Play Store now, it is on the A5, a factory installed app?? Possibly the app update process on the Tablet attempts to update & repeatedly fails = session expired notice = unable to sign in?

I selected Samsung cloud from Settings, Apps. Forced Stop. Deleted Cache & Data, Uninstalled updates (resets to factory settings). App icon has gone. Samsung cloud backup says it only runs with the power on, screen off.... selecting 'backup now' activates 'calculating' & results in a 'Failed to backup device' notice, so will close up now & wait to see what happens.

Re: Trapped Two-Step Verification

BoeingMan — Thu, 23 Apr 2020 21:49:06 GMT

I've tried a SAMSUNG A50, just to try my SAMSUNG Account

I made update to all the phone apps, then It worked fine, I was able to login using my samsung password, then I received an SMS with the 2 step verification code, after i signd in, I didnt sync my files as this phone is not mine, but I was trying to find any way to turn off the stupid 2 steps verification , but I wasn't able, thats why I called this opotion SAMSUNG trap

So appearantly, SAMSUNG decided to stop providing technical support to older versions of their phone, now anybody with older version of samsung frimwork, something like version 6.0 or 7.0, I believe the new security system require from version 8.0 and above. which means you need to buy newer releases phones

This is really cheaeting, to make any option avilable to run on but then you can't turn it off, it's a SCAM

Please anybody knows how to turn off the stupid 2 steps verification, post it here, thank you all