topic Re: Can't sign in to S Health on my new phone in Other Smartphones

Can't sign in to S Health on my new phone

DuskyReaper — Sat, 06 Jun 2020 08:53:19 GMT

Old phone: Oneplus 6T

New phone: Oneplus 7 Pro

I have set up my Galaxy Watch with the new phone through the wearable app, and this works with no issues.

However when I try to sign in to Samsung Health app on the new phone after I enter my credentials, it just go in to the loading spinner screen and dosent move past that.

I have tried to clear cache and local data and uninstall/reinstall the app, but it dosent help.

Any suggestions?

Re: Can't sign in to S Health on my new phone

Duncandt — Sat, 06 Jun 2020 10:56:20 GMT

I'm having the same issue on my OnePlus 8 pro.

It worked fine, phone went for a new screen so I used S health on an iPhone for a few days.

Now back on Android and after login it just spins and spins 😡😡😡

Re: Can't sign in to S Health on my new phone

DuskyReaper — Sat, 23 Jan 2021 13:04:34 GMT

I actually managed to do it now. What I did was to start S Health without signing in, then go in to settings and sign in from there.

Update:

Apparently the skip button is gone in the new update, but there is a workaround where you download an older version as @AT15 has described here:

https://eu.community.samsung.com/t5/other-smartphones/can-t-sign-in-to-s-health-on-my-new-phone/m-p/2682383#M44580

Re: Can't sign in to S Health on my new phone

Bob56 — Sun, 05 Jul 2020 14:38:16 GMT

That's brilliant! Solved it for me and my wife, both having this problem was have upgraded our phones. Been trying to sort this for a couple weeks. Thanks.

Re: Can't sign in to S Health on my new phone

theorange — Thu, 16 Jul 2020 06:17:18 GMT

You just made my day, @DuskyReaper (actually 3 days of repeated trying now). Thank you!

Re: Can't sign in to S Health on my new phone

Anasus1 — Mon, 17 Aug 2020 00:43:31 GMT

Hi Theorage, Ive spent day trying to log in! Can ypu pleaese plese tell the step you folowed. Can't finfd settings to log in 😩

Re: Can't sign in to S Health on my new phone

Anasus1 — Mon, 17 Aug 2020 00:49:26 GMT

Got it! Instead of trying to logging in just pressed Skip

Re: Can't sign in to S Health on my new phone

Bob56 — Mon, 17 Aug 2020 08:05:57 GMT

That's it. Think you can then log in from settings.

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 25 Aug 2020 11:31:37 GMT

I am facing the same issue. I tried skipping the logon screen and go into the settings and try sign in. However it doesnt work.

Do note i am able to sign in using galaxy wear app. I am also able to back up my data. Not sure if its saving all my tracking information especially the historical trends.

By not signing in, i am unable to see my historical data ,sign into together etc. I keep getting a message "Something is wrong with the server. Please try again later.". Tried all options, like reinstalling the apps, reset my mobile. The issue is pertaining only on the mobile app.

Re: Can't sign in to S Health on my new phone

JohnDoh — Tue, 25 Aug 2020 17:49:34 GMT

Thanks man! I have been failing to sign in for about an hour now. Weird that they don't fix that sh*t.

Re: Can't sign in to S Health on my new phone

Louellen — Mon, 14 Sep 2020 19:26:40 GMT

I've had the exact same problem for two weeks. Did you find a solution? I've been emailing Samsung since then but I haven't gotten a concrete response from them. Nothing they've suggested me to try works. Is your phone a Oneplus by any chance?

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 15 Sep 2020 01:32:44 GMT

Hi Louellen, Yes my phone is a one Plus 6. For me it's been over a month that I am unable to sign in. This is definitely a shealth bug that it can't sign in through the app and all features like shealth together , previous trends are are not usable at all . The samsung wear app allows me to sign in and backup settings but I am pretty sure my data on shealth is no longer getting synched . No help whatsoever from Samsung unfortunately 😞

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 15 Sep 2020 01:40:06 GMT

The highlighted message is what keeps coming up for me when I try to sign in.

Also note that the sign on page does not have the option of using Google to sign

Re: Can't sign in to S Health on my new phone

Louellen — Tue, 15 Sep 2020 02:44:32 GMT

Oh man 😞 looks to me like it's a Oneplus problem. I have a Oneplus 7 and so does the OP. It sucks because I got my watch over a month ago and now this happens. I tried emailing Samsung but they just told me to clear cache, force stop the app and try to re login again but that didn't work. They also asked me to send them some sort of log from the S Health app which I did but that was over a week ago and I haven't heard from them since. I even ended up resetting my watch by mistake while trying to figure out what to do and I lost all of my previous data. Is it possible to back up S Health data through the Galaxy Wearable app? It really sucks not being able to try all the features and S Health has to offer and I really do wonder what will happen to my current data once I log in. I hope it syncs with my account. So disappointed with Samsung's lack of helpfulness.

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 15 Sep 2020 09:05:20 GMT

So I tried logging to Shealth on another phone. Samsung M30 and the shealth seems to have data up to mid-August, the time when this stopped working. However, if I connect my watch to the new phone, I have to, unfortunately, forget about all the data that exists on my phone. There is no method i can see how to synch the existing data on my watch because of this connectivity bug. Wearable app does provide you an option to backup , but it looks to be only worthless details like my current watchfaces, settings, tracks and all. It doesnt seem to backup Shealth data because, last time when i tried, it did not bring back my historical activity data. Extremely disappointed with how this app has degraded over time and the poor customer service from Samsung.

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 15 Sep 2020 09:08:40 GMT

Hi, just take care as i think you are just able to use Shealth but not necessarily synching your data. In case or a reset , if you are not signed in, you will not get back your data.

Re: Can't sign in to S Health on my new phone

Louellen — Tue, 15 Sep 2020 09:12:34 GMT

I emailed Samsung again and I mentioned to them that this seems like an issue that is specific to Oneplus phones. I hope they respond to that. If not, I'll keep emailing them anyways until they fix this issue seeing as there's no other solution to this 🤷🏻‍

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 15 Sep 2020 09:13:07 GMT

Lets also raise it on the one Plus forums. They are usually more responsive and maybe we could find a way.

Re: Can't sign in to S Health on my new phone

DuskyReaper — Tue, 15 Sep 2020 09:15:41 GMT

Have you tried to skip the initial login and log in from settings instead? Worked for me.

Re: Can't sign in to S Health on my new phone

Aj1979 — Tue, 15 Sep 2020 09:33:51 GMT

Hi DuskyReaper, Yes I did try that option. So in my case, we get an error that says "something went wrong with the server "and it takes me back to the sign-in screen. Whether you sign in directly or you skip and try to sign in through settings, it comes back to the same page and the same error, unfortunately.