topic Re: Bluetooth Call audio not working in Other Smartphones

Bluetooth Call audio not working

Jay111 — Mon, 23 Mar 2020 14:25:28 GMT

Hi, I have a bluetooth call audio issue for over a year.

Setup: S8 connected to various headset/ wearable - Philips headphone, car bluetooth, plantronics headphone, Samsung active 2

Issue: Bluetooth media audio always works, but bluetooth call audio never works. I can't hear the audio or other party hear me in a call, so I fallback to using mobile in handset mode or turn on mobile speaker to talk.

Troubleshooting steps already tried but failed to resolve the issue,

unpair and pair bluetooth device
Reboot mobile
Mobile Bluetooth clear cache, clear data
Mobile (recovery mode) - wipe cache clean
Toggle mobile airplane mode
Removed all existing pairs
Mobile has been updated with latest software few times over last one year and issue never got resolved
Mobile in safe mode - still issue occurs
Mobile reset networks
Mobile factory reset - still issue occurs
Bluetooth headsets tried with other mobile (S7) - headsets work fine

-Jay

Re: Bluetooth Call audio not working

Jay111 — Sun, 29 Mar 2020 18:22:34 GMT

any sugguestions please?

Re: Bluetooth Call audio not working

Shay29 — Mon, 18 May 2020 15:14:43 GMT

I have the same issue. Did you manage to fix this problem? If so how?

Re: Bluetooth Call audio not working

DFord — Wed, 20 May 2020 18:22:57 GMT

I am having the same issue and it is very frustrating.

Re: Bluetooth Call audio not working

Shay29 — Wed, 20 May 2020 18:25:28 GMT

I have tried everything but to no avail. Never had an issue with samsungs with my cars or lorrys before until i got the s8 😡

Re: Bluetooth Call audio not working

Jay111 — Wed, 20 May 2020 19:18:18 GMT

I have tried everything including factory reset couple of times even reflash factory firmware but still no luck. I can't think of anything else except sending it to samsung repairs 😞

Re: Bluetooth Call audio not working

Shay29 — Wed, 20 May 2020 19:26:40 GMT

Ive seen alot of this issue everywhere with this model. Can recieve texts play music scroll through contacts but soon as someone rings me or i ring them no call audio until i take it off bluetooth

Re: Bluetooth Call audio not working

S8_Max — Tue, 09 Jun 2020 22:17:10 GMT

Hi I also have the same issue, it started happing 2 weeks ago. I can connect my Plantronics PLT BB PRO 2 headset for Audio, but calls are disabled. Unable to enable. If I un pair and repair, it works for one call, and then is disabled again.

Re: Bluetooth Call audio not working

Kerappo — Tue, 15 Dec 2020 20:40:29 GMT

Having the same issue with Samsung Galaxy A40 and Plantronics Voyager Focus UC B-825 headset connected via bluetooth. All other sound from the phone works fine via the headset but when I make or receive a voice call via SIM the headphones become silent and the call must be continued with the phone speaker + mic. Several different A40 phones behave this way. One user has the same problem with his car BT system. The music, Youtube etc. sounds fine via the car BT system, but when he receives or makes a call he must pick up the phone and use it for communication... This user has an older Samsung J5-2017 and it works fine with the same car and same Plantronics B-825 headset. He is now reluctant to make the upgrade to A40 and wants to keep the J5-2017 because of this.

Re: Bluetooth Call audio not working

Kerappo — Wed, 16 Dec 2020 13:37:04 GMT

Booting to safe mode does not make any difference in my A40 case. I have had several physical A40 units some straight from the factory packaging, some after factory reset. All behave the same way: Media sounds etc. are fine via BT, but when a call is made or received the voice tranfers to the A40 unit and BT is silent (except for the three beeps indicating that a call is starting).

Re: Bluetooth Call audio not working

Kerappo — Fri, 18 Dec 2020 20:40:13 GMT

Problem solved. Will document the solution later.

Re: Bluetooth Call audio not working

Members_muwbHyE — Tue, 12 Jan 2021 17:24:59 GMT

Could you please inform about the solution?

Re: Bluetooth Call audio not working

nico7rujillo — Tue, 03 Aug 2021 14:40:12 GMT

Hey mate, could you please add the solution, there's a lot of people with the same problem. me included. thanks in advance

Re: Bluetooth Call audio not working

Sunny Shah — Mon, 13 Sep 2021 05:24:11 GMT

Is this issue resolved? What is the solution? I am finding it difficult to get a solution for this online.

Re: Bluetooth Call audio not working

Sunny Shah — Mon, 13 Sep 2021 05:24:56 GMT

How to solve this issue?

Re: Bluetooth Call audio not working

Sunny Shah — Mon, 13 Sep 2021 05:25:34 GMT

Hey Jay, did you get a solution to this issue?

Re: Bluetooth Call audio not working

earthformed — Tue, 16 Nov 2021 13:54:11 GMT

Hi, could you please share the solution? Having the same problem.

Re: Bluetooth Call audio not working

Sleuthelle — Tue, 01 Nov 2022 18:21:36 GMT

Just helped a customer with this exact problem earlier today. Check if your headphones have the ability to sense whether they are in your ears or not. If they do and you can disable the feature, disable it. Chances are the headphones think you don't have them in and are disconnecting during calls because of it. At least that was the case with the customer I helped today.

Re: Re: Bluetooth Call audio not working

Jay111 — Tue, 01 Nov 2022 19:12:33 GMT

Nope, end up upgrading to a S20. I could never resolve this

Re: Bluetooth Call audio not working

Alhadad89 — Mon, 14 Aug 2023 07:19:03 GMT

Same issue here in my galaxy z fold 4, Any solution?