topic Re: turn off Two-Step Verification in Other Smartphones

turn off Two-Step Verification

boguc — Fri, 06 Dec 2019 14:07:33 GMT

Hi,

few days ago I changed password for my second account on SG9. After change, system want from me in 2nd step code which was generated in procedure of creation account. Not code form SMS or email - I have access to phone and email. I dont remeber codes because I created account many years ago, when I use SG2. An now, after few years, I cant log in to my account because of codes. How can I turn off Two-Step Verification withot logging to account ? Is there special support addres where can I send ask for turn off 2 step verification ? Really only one way is factory reset phone and creating new account ? Especially when I have access to emial and phone (SMS). Why Two-Step Verification ask me for code form list and not from SMS or email ?

Re: turn off Two-Step Verification

ChrisM — Sat, 07 Dec 2019 15:00:52 GMT

Hi @boguc

Could you confirm if this is your Samung account you're trying to log into, and if not, which account is it?

Re: turn off Two-Step Verification

boguc — Sun, 08 Dec 2019 09:16:15 GMT

The name of the account I have a problem with is "******".

It is Samsung Account not Google. Im son of the owner of phone and this account. My father is 70+, low tech skill, zero english. If it matters, I can provide additional (personal) information about me or father, such as addresses, date and place of birth, other phone numbers or emails.

We are real person who have full rights to phone (S9), phone numbers and Samsung Accounts (***** - father, boguc - my account name).

I have a very high level of technical skills (IT and ITC) even I'm mobile expert witness but unfortunately I could not help with logging to the account.

I wrote ask in this forum because Polish Samsung Support said to me "you can only format the phone and create new account". It is ridiculous. In this scenario every data on phone and gather on account "*****" will be lost.

I am convinced that Samsung, however, can take better care of its many years of dedicated users, including my father, and can provide them with better support for their products than Polish technical support.

Re: turn off Two-Step Verification

MystaMagoo — Sun, 22 Mar 2020 11:07:53 GMT

@ChrisM wrote:

Hi @boguc

Could you confirm if this is your Samung account you're trying to log into, and if not, which account is it?

C'mon @ChrisM,answer the man.

Can we also stop 2step for shamsung cloud...............

Re: turn off Two-Step Verification

NEWFEL — Wed, 01 Apr 2020 15:42:46 GMT

Hello,
When I tried to sign in to my samsung account on my Galaxy S5 Neo, I couldn't, knowing that It asks after writing my ID & Password to enter the verification code sent to me via SMS, & when I enter the code it keeps turning in this step without signing in, knowing that I can easily sign it to my Samsung account via any browser, but not on my phone!
I tried every thing I found on web to fix the problem without any results ...
Can you please help!

(view in My Videos)

Re: turn off Two-Step Verification

CarloL — Wed, 01 Apr 2020 16:33:44 GMT

Hey @boguc, the 2-step verification is an automated security system embedded in the Samsung account and cloud and it cannot be disabled I'm afraid. If there is now for you to retrieve this code to confirm your identity, then I would recommend getting in touch with the Samsung Account team: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do

Re: turn off Two-Step Verification

Maro91 — Sat, 04 Apr 2020 12:04:03 GMT

I have the same problem

Did you know the solution or not yet

I want to open my samsung account i need a help

Re: turn off Two-Step Verification

leexgx — Sun, 05 Apr 2020 23:12:40 GMT

Don't factory reset the phone until you can get 2fa disabled or you might lock the phone out until you can provide the 2fa code (wish I knew that samsung 2fa is utterly broken as I would have disabled wouldn't of enabled it for the cloud backup) you need to convince them your the owner of the Samsung account to get them to remove the 2fa

If it is sending you the code but its invalid you need to get samsung to fix there broken 2fa system To Send valid codes out

Seems to be so thing to do with the area code that is making the system somehow generate a invalid code (like +44 instead of 0044 or other way round, assuming uk, or what ever the USA one is if your from there )

Re: turn off Two-Step Verification

leexgx — Mon, 06 Apr 2020 00:27:57 GMT

OK worked it out remove or add the area code to the number in the box where it asks you for mobile number (so instead of 0044 or +44 you just put your mobile number only in, as that's how I got mine to work)

As I just found out 2fa is not actually enabled if it's only asking on the phone only (when it's enabled it will ask you on any device or browser you try and sign into)

Samsung still need to fix this bug as it shouldn't be sending invalid codes in the first place, as that probably means they are using the mobile number to actually generate the code witch is not very secure and could be used to generate codes on the fly without Samsung (please pass this message up to higher ups please mods who deal with account security )

Re: turn off Two-Step Verification

leexgx — Mon, 06 Apr 2020 02:08:04 GMT

@CarloL wrote:

Hey @boguc, the 2-step verification is an automated security system embedded in the Samsung account and cloud and it cannot be disabled I'm afraid. If there is now for you to retrieve this code to confirm your identity, then I would recommend getting in touch with the Samsung Account team: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do

not sure if his problem is related to 2FA (once i got mine to work i did not have 2FA enabled once i got into the phone as first thing i was going to do was disable it but it already was)

this problem is device SMS verfication that is the problem, when you change the password (for example) your phone will ask to re login and then once you logged in it asks you to verfy the phone via SMS witch samsung will send you a invalid code that will fail if you use area code in the mobile number box

as i have just found out in my post and the bottom of this you Have to put your mobile number only in and not include the area code (dont add 0044 or +44 for example on your mobile number, just the mobile number only that starts with a 0)

Re: turn off Two-Step Verification

nbooth1983 — Mon, 06 Apr 2020 08:24:05 GMT

I have the same issue and can't find a way to log in. I can log in fine on my note 10, just not my tablet!

Re: turn off Two-Step Verification

dhtzs01 — Tue, 14 Apr 2020 22:16:41 GMT

Two-step authentication system is utterly broken! After Samsung decided to force two-step authentication on all users following a data leak, everything got messed up. I've been struggling with my Galaxy S6 over a week now and I'm still not able to bypass that verification process. I've performed a factory reset on the device several times and it's even running on the latest firmware version. It's sending me a 6-digit code for two-step verification on my phone number, which seems valid, and then when I type in the code and click verify, it loops and asks for the code again without giving me an error message. I've tried asking twice to remove two-step authentication from my Samsung account by creating a question ticket in Samsung's Support website (for which you have to be logged in order to do so), and I haven't received an answer since then. I've basically been locked out of my account and all I can say is that Samsung really got me disappointed this time.

Re: turn off Two-Step Verification

leexgx — Sun, 12 Apr 2020 01:07:58 GMT

@dhtzs01 wrote:

Two-factor authentication system is utterly broken! After Samsung decided to force two-factor authentication on all users following a data leak everything got messed up. I've been struggling with my Galaxy S6 over a week now and I'm still not able to bypass that process. I had performed a factory reset on the device and it's running the latest firmware version. It behaves like it's sending me invalid SMS codes and it gets me into an endless loop of asking the same thing all the time. I've tried asking twice to remove two-factor authentication from my Samsung account by creating a question ticket in Samsung's support website (which you have to be logged in order to create one), and I haven't reveived any answer since then. I've been locked out of my account and all I can say is that Samsung really got me disappointed this time!

Its most likely not 2fa your talking about, its the device verification code that's not working correctly

2fa works fine, it's the device verification that is not working if you include the area code (like +44 or 0044 for example) add or remove the area code from it and it will work fine (2fa is only enforced if you turn on cloud backup, a device verification code is asked for when changing password or enabling samsung remote control setting)

Or alternately

Enable 2fa on your other device and you find that it work fine on the one your having problems with as it will send the 2fa code to your main phone

If you had 2fa enabled on your Samsung account it would of asked sent you a code immediately to your main phone

Re: turn off Two-Step Verification

dhtzs01 — Tue, 14 Apr 2020 22:18:21 GMT

No, you're absolutely wrong! I'm clearly talking about the two-step verification process. It's sending me a valid 6-digit SMS verification code on my phone number which is working both on my other device (Galaxy S10e) and my laptop (by logging in account.samsung.com) but it's somehow "not accepted" when I'm trying to add the account on my Galaxy S6.

Re: turn off Two-Step Verification

Muhammad_Awais — Sun, 12 Apr 2020 16:00:17 GMT

I am facing the same problem. while I'm trying to log into my Samsung account on Glaxy A5 after reset. It's sending me an SMS verification code which is not verifying this code nor giving any error like it is wrong. However it show message for few seconds that it is signing in. Help me if you got any solution.

Re: turn off Two-Step Verification

RalucaRuth — Sun, 12 Apr 2020 16:42:39 GMT

I have the same issue . I put the Sms code and trying to sign in and they send me another code , I put it again and the same thing....

Re: turn off Two-Step Verification

leexgx — Sun, 12 Apr 2020 17:47:35 GMT

If the code is been sent to your main account t that is 2fa sms

If it asks you to enter the mobile number before it sends you a verification code that is device verification

If your having problems with 2fa go onto the working device and turn off 2fa (witch will turn off cloud backup) and try again on other device (my old s5 won't let me login with 2fa enabled) and make sure you don't include the area code when doing device verification (example +44 or 0044)

But if your getting a Incorrect code that will be device verification (not 2fa)

So if your number is 07777 666666 make sure you don't do it as +447777 666666 (if you did add the +44 originally you may need to add the area code part)

it's device verification that is broken because the code is hashed from the mobile number you enter (some sorted of fixed hash function)

the 2fa is Web based and will send the correct code

Again if the phone is asking for a mobile number before it send you a verification code that is not 2fa (its device verification, you have to add or remove the area code to get a valid code)

If it sends you a code to your main sim account soon as you login that is 2fa

Why they made it more complicated this way I am unsure

Re: turn off Two-Step Verification

Vladleb — Sun, 12 Apr 2020 20:18:36 GMT

Same issue with my S6 in Russia

Country code +7 and all seems ok with number, but verification dosen't work

Re: turn off Two-Step Verification

leexgx — Sun, 12 Apr 2020 20:22:20 GMT

Need to do it without the County code (if you add +7 it will send you a invalid device code)

@Vladleb wrote:

Same issue with my S6 in Russia

Country code +7 and all seems ok with number, but verification dosen't work

Re: turn off Two-Step Verification

Vladleb — Sun, 12 Apr 2020 20:33:14 GMT

Country code (+7) need to be chosen in form on samsung account site.

I added only my number without country code. No result

Codes from recieved SMS dosn't work for me, when i push "Verify" my phone goes back to form for code input.

Looping without any errors.