topic Re: My Pattern Lock is not working anymore! in Other Smartphones

My Pattern Lock is not working anymore!

PabloOS — Mon, 21 Oct 2019 11:40:33 GMT

I have a S8 (bought new) for long time, and today, sundely Pattern lock stop working always says "Incorrect Patter Draw". I'm pretty sure I'm doing it correctly, as it is the same I have on other device. Consider this:

I do have fingerprint working, wich enables me to use the phone for now
Can't change any security setting as it also asks for pattern unlock
Phone has boot protection also with pattern lock, which may lock me down if phone restarts
My screen has an old fissure, but not only it has been always working fine, as I can see pattern being correctly desing on screen as I try to unlock and last, using built in option (*#0*#) or with test apps, touch screen seems to be with no flaws

I read about similar issues on S7, people saying it did unlock after many trial or after a reboot (which I'm afraid as I also have pattern lock on boot). Why is this happening? How can I overcame it? Is Factory Reset my only option?

Re: My Pattern Lock is not working anymore!

CarlH — Mon, 21 Oct 2019 13:22:33 GMT

Hi @PabloOS. Do you have a Samsung account synced with your phone? If so, take a look at this link which enables you to unlock your phone remotely. Let me know how you get on with this.

Re: My Pattern Lock is not working anymore!

PabloOS — Mon, 21 Oct 2019 15:16:40 GMT

Hi Carl,

I do have account synced, but as I wrote initially, I can enter phone making using of fingerprint sensor., so I'm not blocked for the moment.

But, as soon Ill have to restart it (be that an update or a battert run out), I'l became locked, as it patten unlock at boot is configured! 😞 Besisdes, daily I'll have to pickup phone to swipe finger on sendor, and not directy on display as I used to do.

And the thing is... I cant change anything, as any change on this area will require a patern unlock first!!

Re: My Pattern Lock is not working anymore!

Naktin — Sat, 23 Nov 2019 13:33:26 GMT

I have the same problem. Perhaps an update has caused this?

Re: My Pattern Lock is not working anymore!

PabloOS — Mon, 25 Nov 2019 18:27:28 GMT

Well, actually @CarlH was correct, although he did not explain completely. But let me go a step back, before giving the conclusion.

After having the pattern not working for 2 days, Finger Print also stopped working, but this time I believe it was security protection that forces you to use your main security option after few usages of other options. At this time I've become completely locked, what to do?

Well, Samsung Account, you are able not only to unlock your phone but ALSO to remove all security protections, making your phone usable by anyone that picks it up. This was actually my solution, but it still had a momentary drawback, as I was completely unable to set any new option to lock the phone (Pin, Pattern, FingerPrint, etc). After 1-2 days and a restart, I could restore my pattern+fingerprint solution working!

Re: My Pattern Lock is not working anymore!

mohamed_mohie_ — Tue, 03 Dec 2019 19:36:25 GMT

i have the same problem now and i can access samsung account but can't unlock my phone as i get (Can't unlock your phone. Remote unlock is off.)

Re: My Pattern Lock is not working anymore!

mohamed_mohie_ — Tue, 03 Dec 2019 20:04:57 GMT

problem solved after restart

Re: My Pattern Lock is not working anymore!

abdelaziz87 — Fri, 06 Dec 2019 05:55:53 GMT

how did you fixed your issue regaridng to pattern lock ???

Re: My Pattern Lock is not working anymore!

Naktin — Fri, 06 Dec 2019 06:43:26 GMT

I myself actually had to erase all of the data (do a factory reset) through Find My Phone. Good thing I used most of my data in cloud, so I was able to get most of my data back.

I was unable to remove the lock options as I had not enabled it beforehand and I had to enter my template (that was incorrect by default).

After some time, I got completely locked out of my phone (finger print did not work as I was asked to enter the template for 'security measures') and had to go for the factory reset.

Re: My Pattern Lock is not working anymore!

PabloOS — Fri, 06 Dec 2019 15:47:18 GMT

As I said above, I had enabled before all the options for Samsung account, for which, using remote unlock I could at once, unlock phone and remove all security options.

Re: My Pattern Lock is not working anymore!

mkalat — Sat, 14 Dec 2019 11:07:26 GMT

I have the same problem right now also, it is not recognising the pattern lock I am using even though I know it is the right one. tried unlocking through samsung account but it is saying remote unlock is off. How did you restart as it is saying that my I need pattern lock to restart also??? Am desperate as don't want to reset factory settings 😞

Re: My Pattern Lock is not working anymore!

Naktin — Sun, 15 Dec 2019 16:40:30 GMT

Unfortunately, I believe the only thing you can do now is to reset the factory settings. 😕

Re: My Pattern Lock is not working anymore!

PabloOS — Sun, 15 Dec 2019 22:09:02 GMT

Maybe you did not activate this option on your samsung account, has it has separate permission that you may or not grant! 😞

Re: My Pattern Lock is not working anymore!

mohamed_mohie_ — Sun, 15 Dec 2019 22:51:32 GMT

I didn't need pattern to reset ,you can try power off/on instead of reset.
Also reset to factory settings shouldn't delete your personal data just the settings .
Also after I reset my mobile I received software update I think related to this bug

Re: My Pattern Lock is not working anymore!

Clavelyn — Sat, 28 Dec 2019 20:21:34 GMT

Hello,

I've experienced this since yesterday. My pattern isn't working anymore when it's the only pattern I used eversince I got this phone (note 8).

Good thing iris detection is still working so I can still open my phone. However, I can't restart it as it will ask for pattern which is not working now.

How can I resolve this? Why is this happening?

Re: My Pattern Lock is not working anymore!

PabloOS — Wed, 08 Jan 2020 18:19:47 GMT

It just happened to me again.... exactly same situation, I had to use again the Find My Samsung to unlock&remove security, and then already unlocked, reboot it so I can set again new protections.

Arghh.... why would this happen?

Re: My Pattern Lock is not working anymore!

Naktin — Thu, 09 Jan 2020 05:54:18 GMT

It happens because of the new logic behind the pattern most probably. I believe the issue is that your password overlaps at some point - previously, the same dot was recorded several times - with the update, one dot is recorded only one time.

Meaning, when you have set your password with an overlapping dot, after the update, your template password becomes incorrect as it is not possible to overlap the dot again.

I would suggest using a pin or password instead of a template, at least for now.

Re: My Pattern Lock is not working anymore!

Matt35 — Mon, 13 Jan 2020 05:03:35 GMT

So my issue today - loaded a pattern pin onto the phone to starting using that as my thumb print was annoying me. The pattern loaded fine. But now you simply cant join the dots. If you try to complete the pattern it simply jumps to another dot as if you havent selected the first dot in the pattern sequence, registering it as an incomplete pattern. I reset the phone believing software was bugged and now im completely locked out of the phone entirely. I cant remote back up. I cant remote unlock, I cant even remote erase data! I cant even get into recovery mode via volume up + Bixby button. Phone has entirely become unusable.

Re: My Pattern Lock is not working anymore!

LucasFD — Wed, 15 Jan 2020 05:11:45 GMT

Hi! I have the same issue on my Galaxy note 8 but here, unfortunately, Remote Unlock is Off. I still can unlock it by figerprint but a cannot turn Remote Unlock On without the correct pattern. My phone also has the lock on the Initialization. Can you help me?

Re: My Pattern Lock is not working anymore!

Naktin — Wed, 15 Jan 2020 05:45:48 GMT

I believe you should be able to do a factory reset through the Find my phone - this was the only way I was able to access my phone. I was lucky that I kept most of my information in the cloud, though I believe not everyone will be so lucky.