topic Locked with different language. Can't unlock now in Other Smartphones

Locked with different language. Can't unlock now

Fianso97d — Mon, 06 Jan 2020 22:40:01 GMT

I locked my J3 Pro with a password, consisting of English letters. Then I had to change "Language and input" to Arabic. And now I can't unlock the phone, because it requires entering the password in English. But I can't change the language unless I unlock the phone. So I got some kind of a vicious circle here. To enter my password, I have to change the language, and to change the language, I have to enter my password. And one more thing... can't get the purpose of setting things like that...I have also important files that's why i cannot restore the factory settings. help!

Re: Locked with different language. Can't unlock now

BandOfBrothers — Tue, 07 Jan 2020 05:55:17 GMT

You could try logging into your Samsung account on a tablet etc and then reset the phone that way.

Or if you can visit a Samsung Experience Store / Samsung Service Centre

Re: Locked with different language. Can't unlock now

IreibeX — Tue, 07 Jan 2020 06:58:31 GMT

@Fianso97d wrote:
I locked my J3 Pro with a password, consisting of English letters. Then I had to change "Language and input" to Arabic. And now I can't unlock the phone, because it requires entering the password in English. But I can't change the language unless I unlock the phone. So I got some kind of a vicious circle here. To enter my password, I have to change the language, and to change the language, I have to enter my password. And one more thing... can't get the purpose of setting things like that...I have also important files that's why i cannot restore the factory settings. help!

There's a service "Find My Mobile" : https://www.samsung.com/global/galaxy/apps/find-my-mobile/

In case you had activated that on your phone you should be able to connect from outside and unlock the device.