topic Re: Pin code not working on galaxy S8 in Other Smartphones

Pin code not working on galaxy S8

Kabo1 — Fri, 11 Oct 2019 20:45:43 GMT

Suddenly today my pin isnt being accepted. Keeps saying incorrect pin. Tried changing it in settings but it asks for my pin which is then saying is incorrect! Any advice please? Am too worried about restarting etc etc as if it doesnt work I'm locked out and need phone for work. At moment am able to use fingerprint unlock but every now and again will ask for a pin number! Thanks

Re: Pin code not working on galaxy S8

Ellis2003 — Fri, 11 Oct 2019 22:35:50 GMT

I'm having the exact same problem.

Re: Pin code not working on galaxy S8

RpBP — Sun, 13 Oct 2019 09:28:50 GMT

First Hi and is requesting the main sim code for change not the security code by you.

Second try to delete Samsung Acount and reinsertering after delete all data about fingerprint or codes. Check and test with new entries. Restart system after that

Third Feedback and mark as solution if works , please

Re: Pin code not working on galaxy S8

RpBP — Fri, 11 Oct 2019 22:39:57 GMT

@Ellis2003 Hello and try the requestings actions, a few days ago other user had problems with fingerprint in his note10, I know it is diferent but I think it is a problem "outside" the phone

Re: Pin code not working on galaxy S8

Ellis2003 — Sat, 12 Oct 2019 11:04:47 GMT

I can't use the samsung account to delete my PIN since I need my PIN to enable that feature on my phone.

Re: Pin code not working on galaxy S8

RpBP — Sat, 12 Oct 2019 12:55:25 GMT

If you have PUK you can order a change of PIN. Speak with your providers for instructions. Some providers have websites or apps to change it and managements

This info is show in the Original Card where you extract your sim.

There are an intruction as #05#PUK#nPIN..etc to do directly but I prefere that you speak with provider to give you instructions to set the PIN in the SIMCARD Security container

Re: Pin code not working on galaxy S8

RpBP — Sat, 12 Oct 2019 12:57:17 GMT

Yours need to diferenciate between PIN and Security code as I said. It is not the same

Re: Pin code not working on galaxy S8

Junkson — Sat, 12 Oct 2019 16:43:10 GMT

I had my security PIN not working, but a restart of the phone solved it.

Re: Pin code not working on galaxy S8

HaV78 — Sun, 13 Oct 2019 09:23:41 GMT

I had the same issue today. Been using the phone several times today... and suddenly when picking up the phone again it didn't accept my pincode anymore.

Luckily I had the fingerprint registered too. But all security issues ask for a pincode, which wasn't recognized/accepted.

So I took the gamble and turn the phone off and on again... this solved everything.

Best regards,

Herre

Re: Pin code not working on galaxy S8

RpBP — Sun, 13 Oct 2019 09:31:13 GMT

Ok fine, it was a random faulty, could be an internal update in database was neccessary or something Samsung special inside, then if we have similars problems directly try to restar system and check if it works correctly.

Thanks all and we continue under observation

Re: Pin code not working on galaxy S8

Lordpercy — Sun, 13 Oct 2019 17:39:40 GMT

Since the middle of this morning, my PIN code has stopped working (been usign the same PIN code since i got the device 2 years ago) - it worked in the morning and then i keep getting "Incorrect PIN entered"

I have no access to my phone at all, can't even restart the device

Do you have any suggestion as to how to get around this?

Re: Pin code not working on galaxy S8

RpBP — Sun, 13 Oct 2019 17:42:05 GMT

Please as our colleage told us, try to restar phone, it is adecuate a reinit often, I usually restar my phone minimal one time at the week.

If do not work let try other message for here my friend

Re: Pin code not working on galaxy S8

Lordpercy — Sun, 13 Oct 2019 17:50:59 GMT

Thanks RpBP - is there a way to restart you phone witout the PIN code?

When i try to power off it asks for the PIN code (which no longer works) - I've tried restarting to safe mode but it won't accept that either

I've tried 'Find my Mobile' to unlock that way but it's saying my device isnt registered

Re: Pin code not working on galaxy S8

RpBP — Sun, 13 Oct 2019 19:08:13 GMT

I can tell you sure, but the last user was speaking here said that works.

There are method to change PIN as a numbers and symbol codes. Also inside of settings with requesting of the first.

Also you will have PUK to define a PIN or unblock device.

If do not work for a system faulty, you can restore system (hard reset) and if you not reinserted the a new PIN, must be the same though does not work.

I'm a little tired now for advanced or to think in only one thing as now.

You have there some info and for this reason I could be relaxed, as I told you we have the PUK in case of eventualities and that is fixed

See you on Monday and sorry for inconvenience, I'm not using my maternal language.

Good night

Re: Pin code not working on galaxy S8

HaV78 — Sun, 13 Oct 2019 19:56:06 GMT

Lordpercy,

Did you try to reboot the phone pressing both the power and volume-down buttons for approx 10sec until the one vibrates... or is it also asking for a pin that way

Re: Pin code not working on galaxy S8

Lordpercy — Sun, 13 Oct 2019 20:22:42 GMT

Thanks HaV78 - thats sorted it and allowed me to restart the phone this time - and the restart appears to have removed the PIN code problem

Cheers!

Re: Pin code not working on galaxy S8

Morganroseriley — Sun, 13 Oct 2019 21:03:15 GMT

I am having the same problem my phone is saying "incorrect pin" however I have had the same pin for 2 years so I know it is correct but now I am locked out of my handset and don't want to have to factory reset. Help!

Re: Pin code not working on galaxy S8

Kabo1 — Sun, 13 Oct 2019 21:54:06 GMT

Hi...I actually nervously did the same. Restarted it where it asked me for my pin code and luckily it worked. I assume may be a small glitch! Maybe after an update or something!

Phew...anyway...panic over lol

Re: Pin code not working on galaxy S8

RpBP — Sun, 13 Oct 2019 21:56:34 GMT

Only try to restart the phone my friend, the post before is only a sugestion for our colleage to be sure in some options if the system has problem restarting.

Be calm a few issues with pin were fixed only with a restar

Re: Pin code not working on galaxy S8

RpBP — Sun, 13 Oct 2019 21:57:53 GMT

Thanks all for feedback, this theme is under review by Masters.

Good Night all