topic Re: Can't login to samsung websites by any browser and device in Other Smartphones

Can't login to samsung websites by any browser and device

sanangeles — Tue, 28 May 2019 15:41:27 GMT

Hello,

I'm trying to login to any European Samsung website like

and after I login with my credentials or with google, I'm sent back to the homepage (e.g. shop.samsung.com/uk/) and the result is that I'm not logged in, no error or message telling about any problem. Deleting cookie, changing browser or even device (both pc and mobile phone) doesn't solve the problem, so it has to be some server side issue .

Actually I can login only if I do it in

- www.samsung.com/us/

- account.samsung.com

probably those systems are using a different login mechanism.

Last time that I had to buy something on the samsung portal I had to do it like a non registered user, providing the same email that I have linked to the non accessible account.

I tried to contact the customer services by email but they just said that I'm the only one with this problem and so they can't do anything, not even forward it to the right support team, I don't think is a type of answer that Samsung should give to somebody who bought TVs, mobile phones, gridges, etc for years and years.

I hope any of you could help me to solve this problem or to escalate it to the right people.

Thanks,

Angelo

Re: Can't login to samsung websites by any browser and device

AntS — Wed, 29 May 2019 10:37:16 GMT

Hi @sanangeles.

I'm UK based, and was able to login to the US Samsung site with the same Samsung account without any problem. But I tried logging into some other European Samsung sites and had the same result as you did on most of them.

However, I noticed that there was a notice to update agreement to the Terms of Service on those sites when I tried to login. Once I'd clicked on the link, and then agreed/checked the boxes, I was able to login to those sites. I had to to do it for each site individually though. Any luck for you doing that?

Re: Can't login to samsung websites by any browser and device

sanangeles — Wed, 29 May 2019 15:41:08 GMT

@AntS

Thank you for your support, unfortunately I don't find the terms of service agreement that you are talking about, or anything similar, I tried to see the full page and search for some text that could help me to find it.

At least I'm not the only one who had this problem.

Do you have any other suggestion of what I could do or who I could contact to try to solve it?

It was working until I asked to change my account from being related to one country (Italy) to the new one I am living (Germany) and it is not something I couldn't do on my own so I contacted the customer care services, maybe they messed up something with the migration.

Re: Can't login to samsung websites by any browser and device

AntS — Fri, 31 May 2019 09:04:49 GMT

No worries, @sanangeles.

From what you've said it does point to something not being quite right with your specific account. In any case, I reckon it might be worth getting in direct touch with the Samsung Account team. Contact details might vary between different countries, but this link brings up the UK contact number for the Samsung Account team for me (08009951079), along with an option of a 'Contact us' webform.

Re: Can't login to samsung websites by any browser and device

cavellixx — Sun, 23 Jun 2019 22:55:07 GMT

I am having the same problem for over a week.

Tried lot's of browsers but it's the same with all. I press login, the site seems to load but I get sent back to the page with the login & register product buttons again.

It's driving me crazy

Re: Can't login to samsung websites by any browser and device

Cassidy007 — Mon, 24 Jun 2019 04:01:10 GMT

@sanangeles

Don't know if it can help...

https://eu.community.samsung.com/t5/help/faqpage

Re: Can't login to samsung websites by any browser and device

sanangeles — Mon, 24 Jun 2019 07:07:20 GMT

In my case the problem is going on for months, I feel really insulted by all the customer support that provides me stupid things like resetting my password, explaining me how to do a login, asking me to provide all the info of the system/browser, etc.

I'm a software engineer, I can recognize a bug when I see one. And if I can login here, on account.samsung.com, on US and on samsung members sites but I can't on any european site (using any browser and device I have, doing the login both with user+password or google login), this doesn't mean that I don't know how to make a login or I have cookies but that there is a bug in the european sites, probably the same source code and different by the american one.

I don't need to be helped by somebody who just read what answer to give me using the FAQs, I just need that my problem has to be forwarded to technical guys, not to call center people.

On top of that, I live in Germany, so it's even frustrating that I have to struggle to explain everything in German and then I receive always stupid answers that force me again to open another case and explain again and again everything, answer after answer my question (I copy paste and enlarge my message attempt after attempt) has become 1 or 2 pages of a Word document.

What is really insulting is after 10'000$ spent only in 2019, what I deserve is a chatbot, a person who copy paste answer from a faq or one customer service telling me that I have to contact another customer service

Re: Can't login to samsung websites by any browser and device

cavellixx — Mon, 01 Jul 2019 04:28:50 GMT

No one have an answer?
I cannot register my products so now I've missed the deadline
I seem to get redirected

Re: Can't login to samsung websites by any browser and device

Enlai — Wed, 05 Feb 2020 14:34:27 GMT

Hi,

I running into this issue myselft for 6 months already. Does anyone have found a solution to this problem.

I am unable to login at "https://www.samsung.com/us/" but I am able to login at "https://www.samsung.com/uk/"

I am ABLE to log in into "https://account.samsung.com/" and see my preferences, BUT I CANNOT log in into "https://www.samsung.com/us/" .

The first time on “samsung.com/us/" it asks me for my credentials "user ID" and "password", and then the website starts to load, but it returns to the original HOME screen. Then I am unable to go into my preferences, see previous order, or see my devices, so technically I cannot see anything for my account.

I am able to login into my Personal devices (Samsung NOTE9) at the "SHOP-Samsung APP" without issues. On my phone I can see my ORDERS, REWARDS, and more BUT only on my PHONE, I cannot do that if I try to log in on “Samsung-Internet App”.

Same issue happens in Firefox, Chrome, Internet Explorer, and Samsung Internet.

It looks like I cannot log in into any web browser at "https://www.samsung.com/us/" .

I would appreciate if anyone can help me with this issue.

Re: Can't login to samsung websites by any browser and device

baconsticks — Tue, 14 Jul 2020 03:10:53 GMT

This has been happening to me for at least a year now. I was just now trying to claim the Pokemon GO offer that's going on in Samsung rewards when this was still happening to me: I'd log in, it would accept my credentials, then bring me to the previous page and act like I didn't just log in. Only after I logged in through account.samsung.com, it recognized I was finally logged in by showing my name in the right-hand sidebar, however it still would act like I wasn't logged in when I tried to click "my account" in the sidebar, or tried to claim the offer. What fixed it for me was changing my email in account.samsung.com. When I went to sign in normally after that, it went through perfectly fine and let me claim the offer, and I can also finally view "my account" again.

Best of luck for anyone else. I've been afraid to contact customer support out of fear my account would get broken even more.

PS I am in the US, not EU.

Re: Re: Can't login to samsung websites by any browser and device

Elaine53 — Sat, 09 Oct 2021 13:28:59 GMT

It's the same with me, just happened today😤

Re: Can't login to samsung websites by any browser and device

Alpha101 — Fri, 18 Mar 2022 00:32:39 GMT

Hi Guys,

Exactly the same issue here. Started when I changed my email address. Driving me crazy. Has anyone found any solution?

Regards

Re: Can't login to samsung websites by any browser and device

Quim45 — Fri, 17 Jun 2022 15:49:33 GMT

I'm having the same issue... We should have a response for such a company like samsung... shame

Re: Can't login to samsung websites by any browser and device

crolqnixx — Mon, 12 Dec 2022 05:37:59 GMT

Had this issue with all my browsers on PC when I was trying to register a Samsung product and wasn't sure what the issue was.

I managed to login by disabling adblock- made an account to post this so I hope it helps someone else!

Re: Can't login to samsung websites by any browser and device

Members_2yRh3BO — Thu, 02 Feb 2023 09:03:06 GMT

its still the same now .

Re: Can't login to samsung websites by any browser and device

Members_UZgHgjx — Sat, 18 Feb 2023 13:57:51 GMT

The issue still persists. I cant even login into Samsung Members. It only works in Google Chrome.

Re: Can't login to samsung websites by any browser and device

Manu75 — Sat, 04 Mar 2023 08:21:25 GMT

Exactly same issue here (France) unable to login except account.samsung.com

Re: Can't login to samsung websites by any browser and device

Slack303 — Thu, 06 Jul 2023 20:44:48 GMT

The fix for this is

To to account.samsung.com

Log in and click on your email address

Go to manage email and change it to another email address, you'll need to verify it by logging in to that email account and copying the verification code.

To back to account.Samsung.Com and enter the verification code.

Go to Samsung.com/uk (or request ever country you're in) and log in. Youll to through terms and conditions and captcha like it's the first time you've visited the site and boom, it works.

I've had this issue for well over a year.

Good luck. Thanks to a previous poster for the tip.

Re: Re: Can't login to samsung websites by any browser and device

Slack303 — Thu, 06 Jul 2023 20:45:50 GMT

Nice one mate. This worked.

Re: Can't login to samsung websites by any browser and device

TheKusz — Sun, 13 Aug 2023 20:12:10 GMT

I have the same problem, maybe because I created my Samsung account with Google (?).
I had been asked to create a password in my account, I did it, but it keeps asking me to create a password, and sends an email with "register password" which only goes to the change password page (I got 10 already). Now - even thought it's still asking for password creation-, I'm able to login with email + password (not Google), but it's still HTTP 502 (in the shopping page).
I also can't change my email, because wherever I push it wants me to register another password, and just send me another useless email.

I have a Sansung tv, and I'm planning to buy the new s23 ultra, but honestly, I'm having second thoughts now. For a high-end brand (with high-end prices), I don't believe it's acceptable to have such a buggy website (app also..), and non-caring customer service.

Don't we have anough accounts to be used as verification? Why bother with Samsung account if they don't even want to pay people to fix basic functionality.