topic Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same.. in Other Galaxy S Series

S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as Note 10+

fredphoesh — Sun, 31 Jan 2021 15:11:10 GMT

I am shocked and really sad about this. The fingerprint scanner on my brand new S21 Ultra IS TERRIBLE!!! See the YouTube video I made to show it took me about 100 tries to add my left thumb, then it failed. VERY BAD Samsung!!! https://youtu.be/4Mp8ECNUpgQ

I have managed to scan 3 of my right hand fingers, and it almost never unlocks on first try, regardless of finger used, comparing with my Note10+, the poor performance is identical, so is the feel and way the scanner works, so I am sure they are the same scanner and am sure that the Exynos does DEFINITELY NOT have an ultra-sonic fingerprint scanner.

Maybe the Qualcomm version is great, but this is extremely disappointing and is the reason I returned my Galaxy S20, Galaxy Note 20 Ultra upgrades after a few days, and now it looks like I will be returning this phone. It is not a substantive upgrade on my Note10+ the same annoyances.

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

Qwerty7 — Sun, 31 Jan 2021 15:50:41 GMT

This is very unusual. from what I have heard the s21 has a significantly improved fingerprint sensor, and all variant come with ultrasonic scanners, since the S10. I have used the ultrasonic scanner on the S20 (exynos, not that it makes a difference as it uses the same hardware scanner as the snapdragon one) and optical one on the a51 and both register and scan fingers just fine, and the s21 is supposed to be significantly improved over those.

Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same..

fredphoesh — Sun, 31 Jan 2021 15:53:23 GMT

are you in Snapdragon or Exynos?

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

Lane93 — Sun, 31 Jan 2021 16:04:26 GMT

The fingerprint scanner on the s21u is the qualcomm version no matter which country your in I thought

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

DB666999 — Sun, 31 Jan 2021 16:34:47 GMT

I never have problems with these finger print scanners as I always use 2/3 scans of the same finger

Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same..

fredphoesh — Sun, 31 Jan 2021 16:58:44 GMT

as you see, the Exynos scanner is so bad I couldn't even complete the scan learning process.

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

DB666999 — Sun, 31 Jan 2021 17:02:17 GMT

very odd I have the s21 ultra (512gb) and haven't had any problems at all with the scanner and it still has the original screen protector on it...

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

lewiement — Sun, 31 Jan 2021 17:22:47 GMT

my s21 ultra exynos fingerprint scanner has been a considerable improvement over the one used on my note 10+. maybe it is faulty

Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same..

fredphoesh — Sun, 31 Jan 2021 17:33:53 GMT

are you on Exynos?

Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same..

fredphoesh — Sun, 31 Jan 2021 17:34:16 GMT

Exynos or Qualcomm?

Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner ..

DB666999 — Sun, 31 Jan 2021 17:36:53 GMT

no idea (how do I find out)

Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner ..

lewiement — Sun, 31 Jan 2021 17:37:52 GMT

yes the UK version which is exynos

Re: Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scan..

fredphoesh — Sun, 31 Jan 2021 17:39:11 GMT

if you're in the USA, Qualcomm, in the UK or Europe you're Exynos. I'm not sure how Asia and Southern hemisphere is divided ..

Re: Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scan..

fredphoesh — Sun, 31 Jan 2021 17:58:29 GMT

interesting... maybe. but I have my note10+ side by side with my s21ultra and they're exactly as bad.

Re: Re: Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/..

lewiement — Sun, 31 Jan 2021 18:03:00 GMT

I recon you have a faulty unit. compared to my note 10+ which was quite slow, I can tap the screen slightly and it will unlock straight away. it should definitely show a considerable improvement over the old sensor

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

Gavinh — Sun, 31 Jan 2021 18:06:22 GMT

try adding your finger more than once and if you have a screen protector make sure you have enabled sensitive touch.

Re: Re: Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/..

DB666999 — Sun, 31 Jan 2021 18:13:39 GMT

I'm in the uk

Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same..

fredphoesh — Sun, 31 Jan 2021 18:17:18 GMT

hi, no screen protector. I tried the multiple X per finger on my note 10 and also the S20u and note 20u, and it didn't help at all. I probably have smoother than normal fingerprints, I can see them! Samsung UK told me on Facebook messenger that the Exynos is an OPTICAL sensor, maybe they made a mistake, but the new technology is ultrasonic!!! I'll post their comment here.

Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sensor/scanner same as ..

fredphoesh — Sun, 31 Jan 2021 18:20:58 GMT

Read this comment! It was made on my Facebook messenger from a Samsung representative. He may have made a mistake but I fear that he has not... that indeed the UK Exynos still has the interior OPTICAL sensor.

Re: Re: Re: Re: Re: Re: S21 Ultra (Exynos 2100) has a TERRIBLE fingerprint sen..

fredphoesh — Sun, 31 Jan 2021 18:26:28 GMT

Lewiement, take a look at the comment from Samsung UK! posted below.