topic Re: UI 3 update, wifi not working in Galaxy Note Series

UI 3 update, wifi not working

Zac_h — Thu, 11 Feb 2021 08:42:36 GMT

My phone updated to UI3 last night and since has not connected to the WiFi. I've turned the WiFi off and on. I've turned the phone off and on. I've "forgotten" and reconnected to the router. Still no luck. Anyone else had this happen?

Re: UI 3 update, wifi not working

Pugs1957 — Thu, 11 Feb 2021 09:00:45 GMT

Try clearing system cache on your phone and reboot your router.

Re: UI 3 update, wifi not working

Zac_h — Thu, 11 Feb 2021 09:59:52 GMT

Thanks will try that, how do I clear system cache?

Re: UI 3 update, wifi not working

Pugs1957 — Thu, 11 Feb 2021 10:58:28 GMT

Hi, here's a tutorial https://www.t-mobile.com/support/devices/android/samsung-galaxy-note-101-2014-edition/wipe-cache-partition-samsung-galaxy-note-101
In addition you need to be connected to a PC via USB.
Let me know how you get on.

Re: UI 3 update, wifi not working

Zac_h — Fri, 12 Feb 2021 10:54:39 GMT

Success! It took me a while to wipe the cache and not nothing changed at first. I rebooted the router a few times to no avail. In the end I retried forgetting the network and reconnecting which finally did the job.

Many thanks for the help!

Re: UI 3 update, wifi not working

Pugs1957 — Fri, 12 Feb 2021 11:03:04 GMT

Glad to hear you got it sorted 👍