topic Re: Note 10+ audio crackling and distortion in Galaxy Note Series

Note 10+ audio crackling and distortion

Dezzy — Fri, 17 Apr 2020 01:27:48 GMT

Hi. I purchased a Samsung note 10+ a few months ago. After about a week I noticed that it would make crackling/distorted noises when notifications come in, it's the same when I play music or videos. However, after awhile it goes away and comes back again intermittently. Only once was it really serious and lasted for a bit longer than usual.
I went to the shop a few days ago and asked the technician, he said that it's most probably software problem and asked me to do a hard reset.

I have done the following:

Restart in safe mode

Hard reset

Wipe cache partition

Speaker cleaner app

Nothing worked. I noticed that it happens 95% of the time in air conditioned rooms/cold rooms especially after the phone being idle for some time. Like when I wake up in the morning in air conditioned rooms.

Re: Note 10+ audio crackling and distortion

BandOfBrothers — Fri, 17 Apr 2020 05:02:36 GMT

A phone can be affected by different temperatures @Dezzy but I wouldn't think the temperature created by air conditioning would affect it. You can check out what temperatures Samsung say can affect the phones by looking on their website or Google searching.

There is a diagnostic tool on the phone however.

Please go over to your dial pad and type in *#0*#, this will bring up a number of tests.

You can check the speakers from there.

The engineer you spoke to were they authorised Samsung Authorised engineers ?

If this continues then I'm thinking this is a hardware problem.

If you have some Samsung Experience Store / Samsung Service Centres close to you then wait for them to re open after the COVID-19 pandemic ends and they'll do a diagnostic.

🌈 Stay Safe 🌈

Re: Note 10+ audio crackling and distortion

Dezzy — Fri, 17 Apr 2020 06:38:22 GMT

It really is peculiar as it doesn't happen in room temperature places. I assume it's hardware problem, the technician didn't open up the phone to check. I'll probably have to request for a replacement if it's a faulty device. I ran the diagnostic tool that you suggested and the speaker was fine (in room temperature setting). This morning it was crackling when I was in my air-conditioned bedroom like many other times it crackled.

Re: Note 10+ audio crackling and distortion

BandOfBrothers — Fri, 17 Apr 2020 06:40:01 GMT

Certainly is a conundrum @Dezzy

Do let us know how you get on please.

🌈 Stay Safe 🌈

Re: Note 10+ audio crackling and distortion

Dezzy — Fri, 17 Apr 2020 07:09:20 GMT

Yeah will do. Will get it to the service centre when the service centres reopen. Till then, stay safe!

Re: Note 10+ audio crackling and distortion

txking — Mon, 04 May 2020 06:39:00 GMT

any resultion on this? I'm having the same problem as well

Re: Note 10+ audio crackling and distortion

Dezzy — Mon, 04 May 2020 07:14:38 GMT

Sadly no. I sent it for fixing but thet could bot find the problem (apparently the problem didn't occur the whole week they used the phone for testing). The moment it was sent back to me it happened again the next day. So I requested for a replacement. Does yours also occur only in cold rooms? Might be a faulty device after all.

Re: Note 10+ audio crackling and distortion

dfreezy — Sat, 04 Jul 2020 07:10:43 GMT

Its not a hardware problem thankfully. I know this because it has never happened on this or my previous note 10+ until recently. I think it started after last update. I've tried many things and it won't go away. It does seem to be related to the radio, but to test this I need to play downloaded tracks and disable all radios but Bluetooth. I build and train the ML models for a platform that is part of Samsung Virtual assistant so I'm going to go through customer queries and see if I see a significant rise after any updates and see if there is a lot of volume. we need to figure the out though, It's horrible not being able to use this phone for music

Re: Note 10+ audio crackling and distortion

RomainRR — Tue, 21 Jul 2020 01:43:30 GMT

I just got back my Note 10 from the technical service just because of that. To no avail!!!

Re: Note 10+ audio crackling and distortion

RomainRR — Tue, 21 Jul 2020 01:55:48 GMT

It's just so frustrating! And at the Samsung technical service they seem not to know what the problem is. I've sent the telephone twice already. The very moment I get it back it works alright. But then, after some time the crackling starts again. The Note 10 isn't exactly a cheap phone. This is starting to defy my brand loyalty!!!

Re: Note 10+ audio crackling and distortion

Dezzy — Tue, 21 Jul 2020 02:10:53 GMT

I would suggest that you ask for a replacement. That's what I did as they have no clue what the problem is. I got a replacement phone and so far it does not have the same problem. Fingers crossed. Though it's true that samsung is testing my loyalty to the brand. Even my replacement phone came with a faulty spen (which apparently is not covered under warranty). Disappointment after disappointment from Samsung.

Re: Note 10+ audio crackling and distortion

Ruslan4o — Fri, 24 Jul 2020 12:37:47 GMT

Hello All,

I have exactly the same issue. Can anyone tell me if their is solution?

Re: Note 10+ audio crackling and distortion

Ruslan4o — Fri, 24 Jul 2020 23:33:43 GMT

Hello, any updates on this topic. I have the same issue?

Re: Note 10+ audio crackling and distortion

Ruslan4o — Tue, 28 Jul 2020 20:15:08 GMT

Hello,

Exact same problem. I gave my phone for warranty repair. This is my last time buying Samsung Phone.

Last year i had S10 Plus, which was broken and they gave me the permission to replace the phone. Instead of this I bought the expensive one - Note 10 Plus. Now the smartphone is broken.

Never again Samsung. Next time Iphone!

Ruslan Atanasov

Re: Note 10+ audio crackling and distortion

RossH68 — Wed, 29 Jul 2020 23:02:29 GMT

I am experiencing the same issue and I had similar issue with my S9+ so either I am just unlucky or their QA area does not have high standards. Samsung don't appear to be overly supportive. Very annoying.

Re: Note 10+ audio crackling and distortion

Koueider — Tue, 04 Aug 2020 20:09:13 GMT

I have the same problem and it even happens when the phone is ringing

Re: Note 10+ audio crackling and distortion

Ruslan4o — Tue, 04 Aug 2020 22:32:55 GMT

Hello All,

I've got a call from Samsung Service that the phone is repared. They explained to me that they replaced the motherboard and the speaker. The problem is hardware. I will test the phone these days and i hope this will be my last time visiting the Service. Next year Apple will have one client more definattelly....

Re: Note 10+ audio crackling and distortion

Macse2 — Sat, 29 Aug 2020 08:59:23 GMT

There is solution that worked for me and I have no idea how it fix the problem. I did it by accident in fact ...

First I washed my phone with some glass cleaner leaquid so if there's any dust or ... would be removed but it didn't make any change. Then I accidentally left my phone in the fridge (-4 centigrade) and I forgot about it for some time (like maybe 1 hour) then when I find it I checked the sound and the problem wasn't fixed so hopelessly I performed another hard reset and the problem resolved... it's ok for 18 hours by now. I know that's wired solution and i don't know which part is necessary and which part is not...

Re: Note 10+ audio crackling and distortion

horita — Mon, 31 Aug 2020 00:20:02 GMT

i'm literally having the same issue with my S10, i hope its a software problem and Samsung get rid of it asap, its so frustrating

Re: Note 10+ audio crackling and distortion

horita — Mon, 31 Aug 2020 00:36:57 GMT

do you think it worth to send my phone, with de same issue, to a technical service?