topic Re: WiFi issue causing apps to crash in Galaxy Note Series

WiFi issue causing apps to crash

stna1981 — Mon, 02 Dec 2019 17:56:55 GMT

Hello,

the Note10 seems to have a strange WiFi issue which causes certain apps to crash. Examples in my case are Google Cloud Print and Google Pay in combination with Commerzbank App (for approving the sign in). If WiFi is disabled, the apps do not crash.

This issue is also reported in other forum, also at google, but as different apps are affected, I think its an issue with the Note10. Is Samsung aware of this issue and when can we expect a patch for it?

Best regards

Stefan

Re: WiFi issue causing apps to crash

CarloL — Tue, 03 Dec 2019 18:58:35 GMT

Hey @stna1981! Have you tried clearing the cache of the 3 apps? Settings > Apps > The 3 apps that keep crashing > Storage > Clear cache. Also, make sure that the Note 10 is running on the latest software version by heading to: Settings > Software update > Download updates manually.

Re: WiFi issue causing apps to crash

stna1981 — Wed, 04 Dec 2019 09:48:54 GMT

Hi @CarloL The phone is up-to-date and all apps have been cleared and re-installed. Moreover, it would not make sense that a caching issue causes such a strange issue that only occurs when WiFi is enabled, but not when WiFi is disabled. As already mentioned, there are more people with the same issue, see e. g. here:

https://support.google.com/chrome/thread/14890850?hl=en

https://forum.xda-developers.com/galaxy-note-10+/help/google-cloud-print-note10-plus-t3960553

Best regards

Stefan

Re: WiFi issue causing apps to crash

stna1981 — Sat, 07 Dec 2019 11:48:18 GMT

Any news on this?

Re: WiFi issue causing apps to crash

ChrisM — Sat, 07 Dec 2019 14:12:57 GMT

Hi @stna1981

Does this happen on any Wi-Fi connection that you're aware of or just your home connection?

Re: WiFi issue causing apps to crash

stna1981 — Sat, 07 Dec 2019 18:00:00 GMT

@ChrisMThis happens on any Wi-Fi.

Re: WiFi issue causing apps to crash

stna1981 — Mon, 16 Dec 2019 08:44:04 GMT

@ChrisM @CarloL Any progress on that issue, it's really annoying to always disable Wi-Fi just for printing something.

Re: WiFi issue causing apps to crash

AntS — Mon, 16 Dec 2019 13:10:53 GMT

Hi @stna1981 , Have you sent any error reports with log files as soon as you've noticed it via the Members app on this one?

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

Re: WiFi issue causing apps to crash

stna1981 — Tue, 17 Dec 2019 14:51:52 GMT

Collecting the data never finishes, I assume this is somehow blocked by our IT (business phone). However, it would be a lot easier / efficient if Samsung would just reproduce the issue by itself with a Note10+ and Google Cloud Print.

Re: WiFi issue causing apps to crash

AntS — Thu, 02 Jan 2020 10:53:17 GMT

Update on this one @stna1981 .

Our developers say they've informed Google about the issue with Google Cloud Print [com.google.android.apps.cloudprint], but that it's an issue only Google can fix.

Re: WiFi issue causing apps to crash

stna1981 — Thu, 02 Jan 2020 13:57:56 GMT

@AntSAre you aware that also other apps are affected by this, not only Google Cloud Print? I mentioned that in my initial posting.

Re: WiFi issue causing apps to crash

AntS — Thu, 02 Jan 2020 14:30:16 GMT

@stna1981 , You did indeed - sorry about that!

For any other affected apps the developers are going to need log files from users to analyse. Appreciate that you had some challenges with that, so I'd advise anyone else out there encountering the same issue to send log files via Members app error reports.

Re: WiFi issue causing apps to crash

stna1981 — Thu, 16 Jan 2020 10:32:53 GMT

@AntS

Did your developers get any feedback from Google, has the issue at least be confirmed to being investigated by them?

Re: WiFi issue causing apps to crash

AntS — Thu, 16 Jan 2020 13:13:43 GMT

Hi @stna1981 , No further news on this one.

Re: WiFi issue causing apps to crash

stna1981 — Wed, 12 Feb 2020 08:18:06 GMT

@AntS So how's the progress here? That issue is really annoying. At least for the flagship phone, I would have expected some more dedication from the Samsung developers!

Re: WiFi issue causing apps to crash

AntS — Wed, 12 Feb 2020 13:52:46 GMT

@stna1981 , I'll ask if our developers have received any news from Google about it for you.

Apart from the apps you mentioned, are there any other apps similarly affected? Is Google Pay generally fine for you, and it's only when used with the Commerzbank app on Wi-Fi that it crashes?

(I was going to check that Google Support link to see if there had been any more reports or development, but annoyingly it's coming up with a "This page is no longer available".)

Re: WiFi issue causing apps to crash

stna1981 — Wed, 12 Feb 2020 14:05:16 GMT

Hi @AntS

so far I only noticed the issue in Google Cloud Print and Google Pay during setup with the Commerzbank app. Google Pay itself is working fine in shops, but usually I have no active Wi-Fi there so I cannot tell 100% for sure whether there might be issues when being connected to Wi-Fi and then trying to pay via Google Pay. Would have to simulate that with a Wi-Fi Hotspot created by another phone.

Seems Google took that thread offline, that's also a way to deal with unsolved problems that have been ignored for a long tim... However, you can still find reports of other users here:

https://eu.community.samsung.com/t5/Galaxy-Note10-Note10-Note10-5G/Cloud-Print/td-p/1310917#

https://forum.xda-developers.com/galaxy-note-10+/help/google-cloud-print-note10-plus-t3960553?nocache=1

https://www.youtube.com/watch?v=DSxm1fP6DUo

https://play.google.com/store/apps/details?id=com.google.android.apps.cloudprint&hl=en_US&showAllReviews=true

Last link is Google Play store where you can also find lots of S10 and Note10 users complaining about the crashes.

Best regards

Stefan

Re: WiFi issue causing apps to crash

AntS — Fri, 14 Feb 2020 09:45:25 GMT

Cheers @stna1981!

Our developers say that the last communication they received from Google on this one was from February 11th 2019, with Google advising that they were still working on the issue.

Re: WiFi issue causing apps to crash

stna1981 — Fri, 14 Feb 2020 10:00:27 GMT

Hi @AntS

Do you really think it takes Google over 1 year (!) to fix such a simple issue? They have just not been doing anything regarding this bug. This is really a shame. Cloud Print is a really common function nowadays and I would expect that Samsung is interested in making this function work without issues on their phones and that Samsung has enough of a standing at Google to force the correction of such nasty bugs happening on their phones. Aren't they?

Re: WiFi issue causing apps to crash

kadirackgz — Sat, 29 Feb 2020 22:06:10 GMT

Any updates on this. I am having the same issue with my s10. Cant print anything while wifi is on.
It was ok before android 10 update.