topic Re: Note 10+ favourite callers amd Do Not Disturb in Galaxy Note Series

Note 10+ favourite callers amd Do Not Disturb

Evie123 — Thu, 16 Jan 2020 00:39:23 GMT

Hi, can anyone tell me how to set exceptions for callers on Do Not Disturb mode?

I have no star next callers names to create favourites, some callers have a sim icon, but most have nothing. Help! Driving me nuts 🤪

Thanks for reading.

Re: Note 10+ favourite callers amd Do Not Disturb

AntS — Tue, 21 Jan 2020 15:13:38 GMT

Hi @Evie123 ,

Phone app > Contacts > click on a contact > click on the 'i' icon > click on the 'star' icon next to their name to create/add to a favourite contacts list.

(Unsure if you've already figured this one out, or if it's driven you so far over the edge that you're sitting in bath of cold baked beans with a rubber glove on your head saying this is how you want to live now...)

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Tue, 21 Jan 2020 16:19:36 GMT

Hello, thanks so much for your reply 😁...which I will try as soon as I've sorted out my latest problem which means I can't even get INTO my phone 😵 You may see my newest post I decide I'm a lost cause...

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Tue, 21 Jan 2020 16:49:12 GMT

Ummmm....so I still cant do that with contacts. I just dont get the star option. Is it anything to do with contacts being saved to phone or sim?

Here are some screen shots of what happens when I go into contacts and press the "i"

Also I tried naming a group as "Favourites". That didn't fool it either!

Thanks again

Evie

Re: Note 10+ favourite callers amd Do Not Disturb

AndrewL — Tue, 21 Jan 2020 16:59:24 GMT

@Evie123: Let's try moving all your contacts to one location to see if this helps. To do this, open the Contacts app > Tap the 3 lines in the top left > Manage Contacts > Import/Export Contacts > Export > Select 'SIM' > Choose the contacts you'd like to move, or tap 'All' > Export. If you try the steps provided by @AntS again, are you able to set a favourite contact?

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Wed, 22 Jan 2020 00:30:35 GMT

Hi,

No! I still have no star or other option to set a favourite. Also, I've looked and it says that the most recent version of "Contacts" is installed.

🤔

I've tried all the likely looking places but no luck.

Thanks again for replying.

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Wed, 22 Jan 2020 01:05:37 GMT

I've actually now solved this!! Through much, much trial and error. See attached photos! No actual ☆ to highlight as most people seem to have, but an option to select " Started in Android" when you hit "Edit Contact" and then "Groups"

Hopefully this might help someone else!

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Wed, 22 Jan 2020 01:07:20 GMT

Also I'm pretty sure that option was not there until I exported all the contacts together?

Re: Note 10+ favourite callers amd Do Not Disturb

AntS — Wed, 22 Jan 2020 12:54:15 GMT

Glad that you found a way to sort it, @Evie123 !

@BandOfBrothers , @SjorsK : You guys come across the same thing for contacts on your Note10's?

Re: Note 10+ favourite callers amd Do Not Disturb

SjorsK — Wed, 22 Jan 2020 21:09:55 GMT

I actually don't use the favorite callers feature in combination do not Disturb so I have little experience. Basically I don't want to be disturbed by anyone when Do Not Disturb is on and key contact persons know that they have to call twice inside 15 minutes to break though if its really urgent (And I tend to call back in a few minutes anyway once I miss a call ).

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Thu, 23 Jan 2020 11:51:57 GMT

Very odd isnt it? Wonder if it is anything to do with not having used the feature before on previous phones? I've always copied all my old phone info over to a new phone.

Re: Note 10+ favourite callers amd Do Not Disturb

AntS — Thu, 23 Jan 2020 15:00:48 GMT

It is indeed very odd. I’ve never used that feature either, but when I transferred my data over from my old iPhone that ‘star’ was just there in my S10’s Phone app contact cards. I used Samsung Smart Switch for that transfer.

Re: Note 10+ favourite callers amd Do Not Disturb

JAMES4578 — Thu, 23 Jan 2020 17:32:31 GMT

Whilst I have an S10 rather than Note 10, generally also do not need exceptions in the DND mode. Mostly use it overnight mind you. However obviously good for folk to know the precise procedure.

Re: Note 10+ favourite callers amd Do Not Disturb

Killjoy098 — Thu, 04 Jun 2020 02:59:44 GMT

that helped significantly. It must have changed with the last big update

Re: Note 10+ favourite callers amd Do Not Disturb

terids — Mon, 20 Jul 2020 11:37:10 GMT

Ok...I already knew and did this. The issue isn't that the calls don't go through...the issue is the calls ring through but I cannot answer them. So then I have to wait and call the person back. How do I answer these calls??

Re: Note 10+ favourite callers amd Do Not Disturb

Je655 — Mon, 20 Jul 2020 13:22:34 GMT

@terids wrote:

Ok...I already knew and did this. The issue isn't that the calls don't go through...the issue is the calls ring through but I cannot answer them. So then I have to wait and call the person back. How do I answer these calls??

Press volume up to answer might help till you find the actual problem,

Settings>accessibility>interaction and dexterity>answering and ending calls and activate the feature. Hopefully volume up will work when you cannot answer by your screens display.

Re: Note 10+ favourite callers amd Do Not Disturb

terids — Mon, 20 Jul 2020 13:56:42 GMT

THANK YOU. That worked.

Now, could you teach the so-called "customer support" folks at Samsung about this?? Not only do they not read my responses, they are just plain clueless.

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Fri, 31 Jul 2020 20:03:02 GMT

Yes have to either find someone knowledgeable here or work it out ourselves 🙄

Re: Note 10+ favourite callers amd Do Not Disturb

SjorsK — Fri, 31 Jul 2020 20:26:34 GMT

To be honest, I doubt that anyone knows all the hidden features in your phone, even I don't know everything (Well I'm very much aware for of the majority of the features). But accessibility is a section that never really interested me 😅

Re: Note 10+ favourite callers amd Do Not Disturb

Evie123 — Fri, 31 Jul 2020 20:34:58 GMT

😆 yes way too much capability and I really don't want to know a lot of it! As with so much in life these days, by the time you get the official line, you've worked out a solution anyways!