topic Re: Whatsapp notifications issue in Galaxy Note Series

Whatsapp notifications issue

Hafiz1 — Wed, 09 Oct 2019 20:03:11 GMT

Ive the Note 10 and it overrides the whatsapp notifications settings.

All whatsapp notifications are set to silent and no vibration.

When the phone is loud, everything happens as they should.

When the phone is set to vibrate, it vibrates when I get new whatsapp messages.

Annoying.

Re: Whatsapp notifications issue

AntS — Wed, 16 Oct 2019 14:42:40 GMT

Hi @Hafiz1 ,

Does this happen for other apps too, or just for WhatsApp?

And by "all whatsapp notifications are set to silent" do you mean both the in-app ones as well as in the settings on the phone's app manager?

Re: Whatsapp notifications issue

Hafiz1 — Wed, 16 Oct 2019 21:42:22 GMT

Hello!

In the phones notifications settings, its as follows:

this is under message notifications for whatsapp

If I set the notification style to silent, it automatically turns it back to sound as soon as the 1st message comes through and so the phone vibrates.

As for the whatsapp app settings, its all "silent, off, no popup, no light" for groups and messages.

This is the issues Ive been having with the whatsapp app.

There's another with the gmail app too. Its not refreshing and getting new mails as soon as I receive them. It just randomly refreshes whenever its in the mood.

Thanks in advance!

Re: Whatsapp notifications issue

AntS — Thu, 17 Oct 2019 14:08:59 GMT

Cheers @Hafiz1 !

In Settings > Apps > WhatsApp, what's the 'Change system settings' option set at?

And any troubleshooting you've already done for the Gmail app issue?

Re: Whatsapp notifications issue

Hafiz1 — Thu, 17 Oct 2019 14:20:44 GMT

Didnt find exactly what you asked for.

The pic is the options in the Apps > Whatsapp menu.

As for the Gmail, I haven found anything much of a help, just some users saying it started working for them after a force stop of the gmail app and then reboot the phone. Did it but didnt help for me. App is still not getting new emails as soon as they come.

Re: Whatsapp notifications issue

AntS — Fri, 18 Oct 2019 09:13:58 GMT

@Hafiz1 My bad - sorry about that!

With a bit more time to play around after I got home, I couldn't find a direct way to stop the override from happening either. But it might be worth exploring Do Not Disturb mode to see if you can mute all notifications (Settings > Notifications > Do Not Disturb > Hide Notifications. Also, you can Allow Exceptions to customise DND Mode; allowing calls, messages etc.) This thread about notification sounds still happening in DND mode on the S10 has some tips and info that might be useful in doing that too.

Regarding the Gmail app: I've come across some instances from users where adding the relevant Gmail address to the stock email app worked in getting the Gmail app to refresh quicker.

Re: Whatsapp notifications issue

gaowei1972 — Mon, 24 Feb 2020 01:49:11 GMT

I encountred similar issues with my Galaxy Note 10 plus running Android 10. I got reply from WhatsApp support as following.

Re: Whatsapp notifications issue

gaowei1972 — Mon, 24 Feb 2020 09:35:33 GMT

For now, as an alterantive, I try to mute particular conversations in WhatsApp.

Re: Whatsapp notifications issue

MALZ1 — Wed, 01 Apr 2020 15:19:03 GMT

Hi have the same issue that Notifications turn back on by them self. I have set them to silent and even to off for Groups and for Messages and same problem.

Has anybody been able to resolve this on the Note 10 Plus?