topic Re: Note 10 Plus 5G in Galaxy Note Series

Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 10:31:58 GMT

Hi,

I've been having a slight issue with the signal of LTE/4G/4G+ and bands the phone is connecting to.

The phone seems to be prioritising certain bands on Vodafone between 1 and 20 and in some cases it's prioritising a band which has 1 bar signal over another band which has 4 bars signal which I don't quite understand.

This is in turn resulting in speed spikes on speedtests of around 40-50Mb/s and then dropping to around 10Mb/s.

However during silly hours this issue kind of rectifies itself by stabilising at around 20-30Mb/s at around Midnight or 7am. I originally thought it was congestion but it's happening literally everywhere even on 3G and 4G+.

Is there any known issues with the Note 10 5G Plus in terms of signal and speed? Has anyone been able to achieve decent speeds because when I went into a Vodafone store the guy next to me speedtested using a Samsung Galaxy S10 5G and he got 80Mb/s whereas I got a meesly 7Mb/s.

Re: Note 10 Plus 5G

Nofear — Wed, 13 Nov 2019 16:57:45 GMT

I am on Vodafone 4G, UK and have only been able to receive maximum speeds of 32MBS. Which is disappointing as when I took out the contract, I was told there was unlimited speeds and no throttling etc.

It doesn't bother me too much as I am on Wifi mainly.

I headed out to Kings Cross today and managed to pick up a bar of 5G signal, maybe it was because it was one bar, but certainly wasn't overawed!

Re: Note 10 Plus 5G

Note10User4 — Wed, 13 Nov 2019 18:08:11 GMT

Is it stable though or does it drop?

Re: Note 10 Plus 5G

BandOfBrothers — Thu, 14 Nov 2019 05:42:42 GMT

Hi @Note10User4

This particular subject has come up before here and on the Vodafone UK Communitu Forum in regards to phone signal strength.

One member who is a communications Technician once said "Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "

My Note 10+ 5G was purchased directly from a Samsung Experience Store so I can switch out sim cards and I noticed if I use one network sim card instead of another signal can be different.

The signal strength bar in the status bar is for a rough guide only so personally I use an app that shows the true signal strength of where I am.

These apps are available in the Playstore.

I wish you all the best with this situation.

Re: Note 10 Plus 5G

Note10User4 — Thu, 14 Nov 2019 08:28:40 GMT

@BandOfBrothers wrote:
Hi @Note10User4

This particular subject has come up before here and on the Vodafone UK Communitu Forum in regards to phone signal strength.

One member who is a communications Technician once said "Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "

My Note 10+ 5G was purchased directly from a Samsung Experience Store so I can switch out sim cards and I noticed if I use one network sim card instead of another signal can be different.

The signal strength bar in the status bar is for a rough guide only so personally I use an app that shows the true signal strength of where I am.

These apps are available in the Playstore.

I wish you all the best with this situation.

I've also read this too.

But from a speed perspective if I can show you this.

https://www.youtube.com/watch?v=7yroTbmckdU&feature=youtu.be

https://www.youtube.com/watch?v=CHg26ZD7DV4&feature=youtu.be

almost all the time it goes to around 40-50Mb/s then drops and stabilises at aroundd 10Mb/s and it seems to be locked at that specific speed.

From my understanding that would mean Vodafone may or may not prioritise a specific band?

It seems that vodafone are throttling my speeds on the Unlimited Max Plan.

I use LTE Discovery to see which band i'm connected to

I'm currently working with Vodafone's Directors Office trying to get this resolved.

Re: Note 10 Plus 5G

Note10User4 — Thu, 14 Nov 2019 08:35:47 GMT

32MB/s is much better than 10Mb/s though!

Yeah I have 400Mb/s internet at home but that's besides the point as you said if your paying for a service with advertised "Unlimited Speeds" and no throttling etc as you mentioned it appears to be potentially mis-sold a product.

5G was the same in Manchester i got 130meg then it dropped and stablised at around 50Mb/s. Whilst it was higher than 4G it still spiked and dropped which indicates to me something in their system is throttling it.

I do understand Vodafone has a substantial amount of customers as per other networks of the likes of Three. So I would assume congestion would be partially a issue, but if they are throttling speeds because of this they should be informing customers.

Re: Note 10 Plus 5G

Nofear — Fri, 15 Nov 2019 09:43:21 GMT

OK, I have done a speedtest this morning and on 3 bars am getting 8mbs

Re: Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 10:26:35 GMT

You mentioned you are also on Vodafone...

What plan are you on? As far as I understand Unlimited Max should be the fastest.

It just seems a little bit of a coincidence that everyone I have spoken to who's on the Unlimited Max plan isn't getting any higher than 10Mb/s.

I think this might be a network issue (Throttling) rather than the actual device tbh.

Re: Note 10 Plus 5G

Nofear — Fri, 15 Nov 2019 10:26:36 GMT

I am on the 20GB but have also been told there is no throttling on this or capping.

I will be giving them a call on my lunch too.

Re: Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 10:30:26 GMT

So your just on a standard plan.

Ideally i'd run a speedtest in a (4G+) location I know for a fact Vodafone's 4G+ network is capable of some pretty high speeds almost 300Mb/s.

https://www.youtube.com/watch?v=uH-4DLuVw1A

It even says on their website that they support up to 300Mb/s over 4G+

That will give you a idea of if throttling is taking place.

It's very rare a device will achieve under 10Mb/s on 4G+ signal since vodafone have tuns of spectrum.

Re: Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 10:38:44 GMT

You have mentioned that you have been able to achieve 32Mb/s was that a spike or did the speedtest finish on that result?

I'm convienced all of their Vodafone Unlimited Plans including Max are throttled.

I say this because it was a completely different experience on Voxi.

I might provide evidence to Vodafone regarding the Voxi network sim card and compare the speeds in a 4G+ area.

Re: Note 10 Plus 5G

Nofear — Fri, 15 Nov 2019 11:30:25 GMT

32mbs has always been a spike, I typically end up at around 22/23.

Today is poor - I am using the speedtest app from Milton Keynes, but I have noticed today that my local server switches from London to Maidenhead quite a bit. regardless, the outcome is still the same.

Re: Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 11:39:47 GMT

If your getting over 10Mb/s it doesn't appear that your been throttled.

22/23 seems acceptable... On Voxi I was getting 20/30Mb/s it wasn't like some people with 300Mb/s but it was certainly more than 10Mb/s.

Luckily for me Vodafone has sent a replacement device (Samsung Galaxy Note 10 5G) to me and i'm going to test the Unlimited Max sim and a Voxi sim I have with the exact same device to see if there's any differences later in a 4G+ area.

I do have to return the device but i'll do a test with both sims in each device and a speedtest neck and neck to ensure for certain it isn't been throttled.

It might be the device tbh.

I haven't actually tried it in another device but we will see the results later.

Re: Note 10 Plus 5G

DL31 — Fri, 15 Nov 2019 11:40:44 GMT

Strange... I'm usually more above 50 MB with LTE (not 5G), i had upto 70 MB. These are final results, not spikes.

I have note10+ LTE, there is no 5G here.

Re: Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 11:49:09 GMT

What plan and network are you on?

Re: Note 10 Plus 5G

DL31 — Fri, 15 Nov 2019 12:38:52 GMT

@Note10User4 Sorry i understand that it is an issue with vodafone in the UK, so my post does not add anything to the thread.

Re: Note 10 Plus 5G

MadalinK — Fri, 15 Nov 2019 13:11:25 GMT

I usually get around 40mbps download speeds.

The 4G signal in my area is not the best.

I'm on pay as you go with EE

Re: Note 10 Plus 5G

Note10User4 — Fri, 15 Nov 2019 14:03:46 GMT

I think EE use different bands compared to Vodafone?

Three UK seem to use 20 and 3

Vodafone seem to use 20 and 1.