topic Re: QR-code are not recognized by certain apps in Galaxy Note Series

QR-code are not recognized by certain apps

Antoine249 — Sun, 15 May 2022 14:06:50 GMT

Hello all, I have a problem with scanning QR codes by several apps (ING Banking and DigiD). Once I need to scan a QR code from a laptop screen, the camera is opened by the app, I see the QR code on the screen, but nothing happens. If I scan the same QR code using the QR code scanner (which is build in Android), I get the link which is in the code and can press on this link, but after doing so I get the message: no app is present to use this code.

It looks like there is no connection/relation of these apps to the QR code. I am using a Note9 (SM-N960F) with Android 10. The apps have access to the camera, so there is no restriction here. This all used the work on my phone without problems (also using the same laptop to scan from). Any ideas anybody?

Re: QR-code are not recognized by certain apps

Antoine249 — Sun, 15 May 2022 14:11:36 GMT

Some additional information: QR code scanning of the camera is enabled.

All the software and apps are up to date. I re-installed the ING and DigiD app, but without any success. The problem remains.

Re: QR-code are not recognized by certain apps

AndrewL — Tue, 17 May 2022 12:40:29 GMT

@Antoine249: Although you may have attempted some of the following steps, please open the Camera app, tap the cog symbol and make sure that 'Scan QR Codes' is toggled on. Now, swipe from the top of the screen to the bottom using 2 fingers, select 'Scan QR Code' from the Quick Panel, scan the QR code, tap on the pop up and the link will open.

If you're still experiencing issues, try taking a photo of the QR code then head to your Gallery app, select the image of the code, tap the Bixby Vision icon (it looks like an eye), then select 'Lens' to allow Bixby to read the code and redirect you to the URL. You can also access Bixby Vision via the Camera app > Scroll to 'More' > Bixby Vision. Simply enable all pop up permissions, then select the QR code symbol at the bottom of the screen. Let me know if this helps.

Re: QR-code are not recognized by certain apps

Antoine249 — Tue, 17 May 2022 16:26:42 GMT

Hi Andrew, thanks for your response! I did make sure that "scan QR codes" option is enabled. If I scan the same QRcode (that fails in the ING and DigiD Apps) with the Quick Panel, I get a link. As soon as I try to open this link I get a message that no app is installed that is associated with this link. Nevertheless the apps mentioned are installed. Somehow the association of the link in the QR codes for these apps is missing/broken. I do not know how to restore this.

Re: QR-code are not recognized by certain apps

AndrewL — Tue, 17 May 2022 18:03:56 GMT

@Antoine249: Can you try heading to Settings > Apps > Choose default apps > Opening links > Open links in apps, and toggle this option on. If it's already on, try toggling it off to see if this makes a difference.

Re: QR-code are not recognized by certain apps

Antoine249 — Tue, 17 May 2022 18:24:06 GMT

Thanks for your quick response, I appreciate that.

I followed your instructions and found the setting. The "open links in apps" was already swicthed on, so I toggled it. The apps I mentioned are also listed on this page.

Unfortunately, the problem remains. In the apps, I see the QR code but nothing happens. Scan QR Code from the Quick Panel shows the link. But again if I tap it, I get the message that there is no app associated with the link...

Re: QR-code are not recognized by certain apps

Antoine249 — Thu, 19 May 2022 12:50:11 GMT

Hi Andrew, i am open for any suggestions you may have. Thanks in advance!

Re: QR-code are not recognized by certain apps

AndrewL — Thu, 19 May 2022 15:42:15 GMT

@Antoine249: I'm not sure what could be causing this issue, I'm afraid. If you have been to Settings > Apps > Choose default apps > Open links in apps, and toggled this off, then it should direct you to a webpage instead. Have you tried scanning a random QR code while you're out and about to see if the issue is persistent?

Re: QR-code are not recognized by certain apps

Antoine249 — Thu, 19 May 2022 19:06:39 GMT

Hi Andrew, yes meanwhile if have scanned several QR-codes using the scanner from the quick link panel. I found some examples QR-Codes zum Ausprobieren - Bilder, Screenshots - COMPUTER BILD which all are working. These links take me to a website, or adding a contact to my address book or fill an email address. Works without a problem.

I just tried one of the apps again (DigiD) which still does not work. The associated link for this app is "app.digid.nl". The link of the QR code starts with: "digid-app-auth://app_session_Id= .....". I am not sure if this matches the associated link.

Re: QR-code are not recognized by certain apps

Jameswalter — Fri, 16 Sep 2022 06:07:45 GMT

Your Android device isn't running Android 9 or higher. If your device can't run Android 9 or higher, you can download a third-party app to scan QR codes. You can also check and update your Android version

Regards,
James

Re: QR-code are not recognized by certain apps

DannyT — Fri, 16 Sep 2022 11:24:43 GMT

Another way to scan QR codes is by using the Samsung Internet app. Click on the Samsung Internet app > Tap on the three lines at the bottom right > Click on QR code scanner.

If you can't see the option, head to Menu (lines bottom right) > Settings > Layout and menus > Customise menus > Press and hold the QR scanner to drag it to the menu.

Re: QR-code are not recognized by certain apps

Pickle_man — Sun, 22 Oct 2023 12:46:33 GMT

Yo I have the same exact problem. I have done so much to try and fix it, I have spent days trying to figure this stupid problem out. Please tell me you have found some sort of a solution.

Re: QR-code are not recognized by certain apps

Pickle_man — Sun, 22 Oct 2023 12:50:42 GMT

Its with the same apps as well that I am having trouble with. Please respond it seems like your one of the few people who know what problem im talking about.

Re: QR-code are not recognized by certain apps

ludamuda — Thu, 02 Jan 2025 23:20:52 GMT

I have the same problem with banking apps (on S24). Have you ever figured a solution to this?

It seems to be some Android setting or maybe some blocker on the app side?