topic Re: No sound notification on Messenger, Viber.. in Galaxy Note Series

No sound notification on Messenger, Viber..

usere4WZNmxTTv — Sun, 28 Jul 2019 19:00:52 GMT

I have a problem with the notification sound from the Messenger application, Viber ... I've tried all possible system settings, no results ... I can not turn off camera shutter sound, there are no more options in camera settings.. It is look like a problem with Samsung 9.0 generally?

Re: No sound notification on Messenger, Viber..

AndrewL — Mon, 29 Jul 2019 09:09:33 GMT

@usere4WZNmxTTv: Try going to Settings > Apps > Messenger > Notifications > Show Notifications. Here you may also see further app-specific notification options, as well as in-app notification settings that I recommend exploring. Hope this helps.

Re: No sound notification on Messenger, Viber..

usere4WZNmxTTv — Tue, 30 Jul 2019 20:39:13 GMT

I have tried everything, several times all the settings...
No result... And also no numbers of notificions above icons..
Only Viber and Messenger... Watsup have..

Re: No sound notification on Messenger, Viber..

usere4WZNmxTTv — Tue, 30 Jul 2019 20:42:39 GMT

Oooh, I have, believe me... I am tired, I am craying for my Huawei P20..

But that isn't so when I bought the phone.. After updates.

Re: No sound notification on Messenger, Viber..

strawberry cake — Tue, 30 Jul 2019 22:40:45 GMT

Hi there!

For Badges:
Please go to Settings > Notifications > App icon badges (turn on) set to Show with number

For sounds:
The apps involved might included on Sleeping apps and data saver.
These prevent apps from sending you notifications, need to turn off those.

Settings > Device Care > Battery > tap three dots:
Sleeping apps - need to turn off
Notifications - need to turn on

Settings > Connections > Data Usage > Data Saver > set to off

If above fails, back up the messages on those apps, uninstall and reinstall.

For the shutter sound, just like other phones, we need to mute the system sound as a fix.

Settings > Sounds and vibration > Volume > mute the System (shutter sound should have now no sound)

Thanks ^_^

Re: No sound notification on Messenger, Viber..

usere4WZNmxTTv — Wed, 31 Jul 2019 07:42:25 GMT

Okay, thanks... I have tried all you said to do, and reinstall Messenger, Viber.. Badges was just flush and disappeared...
and uninstall Battery doctor app..

Now all works, badges, sound notifications...its seems to be Battery doctor reason for all my problems...

Thanks

Now all works

Re: No sound notification on Messenger, Viber..

Adam75 — Tue, 11 Feb 2020 20:21:12 GMT

The "clean master" could make the same problem!

Re: No sound notification on Messenger, Viber..

AleksandarT — Fri, 15 May 2020 12:15:39 GMT

THIS! thank you so much. This solved problem.

Uninstalled clean master and everything works now.

Re: No sound notification on Messenger, Viber..

MidwestDrummer — Sun, 25 Dec 2022 18:55:46 GMT

Lol, this post is over two years old, but it solved my problem. Well, to be more specific, it solved my dad's problem. I'm visiting for Christmas, and he mentioned that his Facebook Messenger app had stopped playing the default notification sound when he would get a message. I'd looked at every single notification setting on his phone, uninstalled and reinstalled the app, but nothing worked. Finally, I googled "samsung galaxy note 9 facebook messenger sound not working" and this thread was the 4th search result. Sure enough, he had the Clean Master app installed on his phone. I uninstalled it and he now has sound with his Facebook Messenger notifications again. Thank you for your suggestion!