topic Re: Hard reset - cannot sign back in to Samsung account in Galaxy Note Series

Hard reset - cannot sign back in to Samsung account

RobMLCW — Fri, 01 May 2020 14:06:17 GMT

Hello, my uk note 9 never liked web pages which included a log on field (eg banking) and would often just 'hang' at login or just not load at all. After a software update it got worse. I could not log in to certain apps too. A subsequent factory reset to try and resolve the issue has in turn stopped me logging in to the samsung account from the device ('processing failed') and some web sites requesting logon including the samsung.com sign in page. I am logged in ok to google though. Data and signal are good enough for TV shows. I can log on to the samsung account from another device. Samsung call centres have so far have been unable to help. Any advice please?! I'd love to recover my stuff from the Samsung cloud and get my note 9 in good shape again.

Re: Hard reset - cannot sign back in to Samsung account

TessM — Fri, 01 May 2020 14:57:21 GMT

Hey @RobMLCW ,

I would like you to try this:

1. Log into your Samsung Account via a computer or any device.

2. Once there, go to security and enable the two steps verification feature.

3. Once done, go back to your phone and try to log in to your account following the steps listed on the screen.

Have you been able to sign in to this now?

Re: Hard reset - cannot sign back in to Samsung account

RobMLCW — Fri, 01 May 2020 15:22:04 GMT

Hello thank you I already have 2fa set up. I logged in but haven't changed that setting - I don't think you can switch it off? But can switch to an authenticator app. I haven't ventured into that yet. Gone back to the n9 but still can't log it in to Samsung.

Re: Hard reset - cannot sign back in to Samsung account

TessM — Fri, 01 May 2020 16:29:47 GMT

You are very welcome, @RobMLCW .

Have you been able to check your Security Settings on your Account? If so, do you still having the same issue?

If you can't sign in, please check your devices or Samsung account version. Sometimes the cause could be a temporary system error.

If you see an error message such as "An error occurred during an SSL connection" or "Sign in failed due to the difference between the current time and device time"
Please check "Settings > Date and Time" on your device.
For security reasons, the Samsung Account requires the settings for date and time to be the same as the current date and time.

Re: Hard reset - cannot sign back in to Samsung account

RobMLCW — Sat, 02 May 2020 17:43:25 GMT

Hey thank you. I can check the Samsung account via my other device. It seems normal, I have 2fa already set up.

I can't check the Samsung account version on my Note 9 as there seems to be no app to check. I cannot get on to galaxy store to download it either.

The only error I'm getting is 'processing failed' which is shown on the attached image...

Thank you

Re: Hard reset - cannot sign back in to Samsung account

RobMLCW — Fri, 08 May 2020 11:28:35 GMT

Does anyone at Samsung have a clue about this? The only solutions I can find are on random forums and don't seem to make sense. I've reset the phone for the third time deleting all accounts. But still I cannot sign it in to the Samsung account. I have reset my Samsung password, once in this process, and that hasn't worked either. 2fa is already set up. I seem to have run out of options and am sick of Samsung. I have new ish devices but think this might be the last. No one at Samsung seems to be able to answer this properly. I've run through it on the phone several times, no luck.

Re: Hard reset - cannot sign back in to Samsung account

billgodwin — Sat, 19 Sep 2020 19:55:53 GMT

So i had the same problem with my Galaxy Note 9 and this is what i did. I had my Samsung account tied to a yahoo email. Trying to log into the Samsung account with my email and password (even a reset one) still left me not able to log in due to "process failed" and "wrong password" as users note above. So, i created a Samsung account using the Google login option. even though i used Google it still put me back to a login screen asking for an email and password. i entered the email address associated to my Google account i just used to "sign-up" and then used the same password I used to reset my password associated with the email. this let me in and then prompted a 2fa session which i used with my mobile. i got thru 2fA and then that put me back to the login screen. I logged in again using google and then entered the same password and that got me to the Reset, Confirm Delete All, and then the full factory reset. Hope this helps!

Re: Hard reset - cannot sign back in to Samsung account

Anonymous User — Wed, 27 Jan 2021 16:40:05 GMT

Hi. Have upgraded my Samsung and am selling my S9. However when I try to factory reset it asks me to verify I am me by signing into my Samsung account... the email address it is using is an account that is now closed!! Any suggestions please. Louise

Re: Hard reset - cannot sign back in to Samsung account

CarlH — Wed, 27 Jan 2021 18:30:34 GMT

Hi @Anonymous User. I recommend contacting the Accounts Team on 0800 995 1079.

Re: Hard reset - cannot sign back in to Samsung account

ilan s — Fri, 29 Jan 2021 11:11:16 GMT

i have a 2 days fight with my son s6 phone

i make a hard reset from recovery , than i cannnot singin to samsung account .

i manage to go from phone chrome and go to sumsung cloud web site

i make a login , and whan i insert two factor authentication code i mark the "dont ask for 2fa on this device.

than i go back to account login , and i manage to login

the wo factor authentication make the problam in my case

Re: Hard reset - cannot sign back in to Samsung account

Remsey — Wed, 05 May 2021 15:29:51 GMT

I wanted to give my phone away to a family member. I reset it the hard way and guess what happens? I did this so many times without a problem and suddenly I cannot get into the phone. And the samsung account is accessible on the PC horrible! I dont understand why Samsung makes this our problem while it is theirs! My day is completely ruined because of this. And I will never in my life buy a Samsung phone again.

Re: Hard reset - cannot sign back in to Samsung account

Lindab — Fri, 11 Jun 2021 19:43:33 GMT

This forum was the first search result that came up when I searched for not being able to log in to Messenger and FB after a hard reset... The code from the authenticator did not work to log me on. So here is my solution for that:

Log in to Messenger/FB on your computer, turn off the two-step verification (just temporarily while you log in with your mobile). That's it.

Re: Hard reset - cannot sign back in to Samsung account

Beetee 22 — Thu, 07 Apr 2022 16:21:14 GMT

Just Curios if you have found a way around it, because it just happened to me.

Thanks,

Re: Hard reset - cannot sign back in to Samsung account

Lindab — Thu, 14 Apr 2022 08:11:42 GMT

The only solution I found that worked was the one I described:

Log in to Messenger/FB on your computer, turn off the two-step verification (just temporarily while you log in with your mobile). That's it.

Re: Hard reset - cannot sign back in to Samsung account

Pa Pa — Fri, 17 Jun 2022 07:54:34 GMT

Hi,
It is is solved by following "Fixture 6: Disable the Developer Option" in this link https://techsmartest.com/samsung-account-login-processing-failed/

Re: Hard reset - cannot sign back in to Samsung account

Zaidishah11 — Sat, 23 Jul 2022 15:38:49 GMT

DEAR. i was going to sell my Samsung s6 edge phone. i had did reset my set by pressing 3 button Power+manu+volume. and some how i had delete my device from my samnsung account . now my device is showing .

( This device is locked because of an abnormal factory reset. sign into the samsung account rhat you have already signed in to on this device to confirm that it belongs to you .)

now when i try to put my samsung account it didnt do any action it because of i had delete my device from samsung account. please help me to solve this issue

Re: Hard reset - cannot sign back in to Samsung account

PaulM1 — Sat, 23 Jul 2022 16:05:04 GMT

Hi, @Zaidishah11. I deleted your 2nd message, as I didn't want your personal email address to be disclosed in this public Community.

I'd recommend speaking to our Accounts Team to get your Samsung account details updated. Are you based in the UK?