topic Re: Note 9 Back Cover Cracks in Galaxy Note Series

Note 9 Back Cover Cracks

Ronny Carol — Tue, 26 Jan 2021 22:29:05 GMT

I've had my Note 9 about a year and a half. I have had to replace the back cover 3 times, now.

It will show grazing, and then will crack. This is always where the battery is located.

I have a case and screen protector, always. It is not impact related.

It is because if the heat generated.

Has anyone else had this issue?

Re: Note 9 Back Cover Cracks

APARMAR — Tue, 26 Jan 2021 23:35:25 GMT

Did you buy the phone brand new from samsung?

Re: Note 9 Back Cover Cracks

APARMAR — Tue, 26 Jan 2021 23:36:39 GMT

I had a Note 9 from August 2018 till the end of 2020 and never had this issue even though my phone would get hot when doing intensive tasks like gaming.

Re: Note 9 Back Cover Cracks

Ronny Carol — Tue, 26 Jan 2021 23:47:32 GMT

New, but not from Samsung. I am thinking my habit of using my phone while it's charging might be the issue.

I guess I will just resign to changing out the back cover. I'm getting quite good at it.

Re: Note 9 Back Cover Cracks

Ronny Carol — Tue, 26 Jan 2021 23:49:13 GMT

Did you have your phone charging at the same time? I do, and I think that may be the issue.

Re: Re: Note 9 Back Cover Cracks

Mitzzz999 — Wed, 27 Jan 2021 01:42:26 GMT

yeah I wouldn't advise that on any phone... especially with smart phones these days... its overwhelming the battery. I've set mine so that it reboots once a week for a refresh.

Re: Note 9 Back Cover Cracks

CrazyTom2k2 — Wed, 27 Jan 2021 09:53:19 GMT

Hey there Ronny Carol!

If the phone's grazing where the battery is, could I suggest that you maybe replace the battery on your handset?

Sounds like your battery may be expanding which is pushing/breaking the glass off of your handset.

Batterys can be obtained pretty easily, or you can book your phone in for a Samsung doorstep repair for around £59.

Hope this helps,
Tom 🙂

Re: Re: Note 9 Back Cover Cracks

APARMAR — Wed, 27 Jan 2021 12:01:19 GMT

nope I have never used any of my phones while they are charging

Re: Re: Note 9 Back Cover Cracks

APARMAR — Wed, 27 Jan 2021 12:03:14 GMT

The person you bought it from may have changed the battery to a non samsung battery which may be unsuitable for the phone which could be the reason it is getting hot and cracking.

Re: Note 9 Back Cover Cracks

Ronny Carol — Wed, 27 Jan 2021 12:53:42 GMT

Hi, Tom. Thanks for your input.

The grazing happens right under the Galaxy Note 9 logo. The cracks radiate from the grazing, downward into a Y to the left corner.

There no bulging, though.

What do you think that might be?

Re: Re: Note 9 Back Cover Cracks

CrazyTom2k2 — Wed, 27 Jan 2021 13:02:08 GMT

Hey Ronny,

Would you be able to share a photo of the damage?

The only components at the bottom of the handset under the Note9 logo are the lower section of the battery, the speaker, or the USB/3.5mm jacks. So I'm genuinely not sure what it could be.

Could I also ask where you're sourcing the replacement panels from, and if you're using the same supplier for all of the panels?

All the best,
Tom 🙂

Re: Re: Note 9 Back Cover Cracks

Ronny Carol — Wed, 27 Jan 2021 13:17:41 GMT

Here is a diagram. Red, grazing. Yellow, approximate cracks.

This is the third time this same thing has happened.

The covers are all OEM. The first, of course, the original.

Do you think it may be the wireless charger?

When I first got the phone, I pretty much only charged it wirelessly. I stopped doing that when I thought that was what was getting too hot.

But, now, it's happened two more times.

Re: Re: Note 9 Back Cover Cracks

Ronny Carol — Wed, 27 Jan 2021 13:30:06 GMT

It is a Samsung battery. I've been inside, more than once😕

Re: Re: Re: Note 9 Back Cover Cracks

CrazyTom2k2 — Wed, 27 Jan 2021 14:16:20 GMT

I'm gonna be honest, I guess it could be the wireless charger.

Now here's why I don't think it is - I know with Samsung's Wireless Chargers, they cushion the bottom of them. In terms of anything going through the cover, if it was wireless-charging related, I reckon the marks would be higher up than they are.

You mentioned that you've got a case on your phone - what case are you using? As the damage is on the outside of the glass, I'm wondering if the case has anything to do with it 🤔.

But nah, I don't see why the glass would crack with heat - phone glass should be able to withstand heat. Your AMOLED panel would probably be having issues if your phone was heating up enough to cause damage to the glass (hope that makes sense, see some of JerryRigEverything's burn tests).

Hope that helps,
Tom 🙂

Re: Note 9 Back Cover Cracks

TessM — Wed, 27 Jan 2021 14:18:53 GMT

Hey @Ronny Carol , I would suggest having this examined by one of our engineers so they can find what has caused this and advise you further. Please contact our Support Team to get this arranged. Find all their contact details here: https://www.samsung.com/uk/support/contact/

Re: Re: Re: Note 9 Back Cover Cracks

Ronny Carol — Wed, 27 Jan 2021 14:32:23 GMT

Sure appreciate your help on this, Tom.

I've had two different cases. First one, a two piece. That was the one I had for the first two cracking incident.

Now, I have this case.

The grazing is what makes me think it's heat related. From your diagrams, it would be the battery,

I'm going to change it out and see if that fixes it.

Thanks so much, Tom!

Re: Note 9 Back Cover Cracks

Ronny Carol — Wed, 27 Jan 2021 14:38:13 GMT

Tess, I have contacted support, twice. Said there are no reports on this issue.

Suggested the case is causing it. But, I've had two different cases. Same exact thing happens. Same grazing. Same crack location, pattern.

Then, I get referred to an Authorized Repair.

Re: Re: Re: Re: Note 9 Back Cover Cracks

CrazyTom2k2 — Wed, 27 Jan 2021 14:43:09 GMT

No problem, glad I could help you!

If you're looking for a repair from Samsung, you can book a doorstop repair here - https://samsungrepair.com (think they're a WeFix franchise, but they're officially recognised by Samsung). You can also follow the link that @TessM shared!

Otherwise, if you want to go ahead and disassemble the handset yourself, that's okay too! Just be careful with your battery and your glass, as they can be dangerous/cause injury if damaged. You've probably already sussed that though.

Best wishes,
Tom 🙂

Re: Re: Re: Re: Note 9 Back Cover Cracks

Ronny Carol — Wed, 27 Jan 2021 14:53:54 GMT

You're the best, Tom😀

Re: Re: Re: Note 9 Back Cover Cracks

APARMAR — Wed, 27 Jan 2021 18:08:32 GMT

Oh ok