topic Re: Re: lost all colour overheats sound really it's dead in Galaxy Note Series

lost all colour overheats sound really it's dead

FluffStA — Mon, 01 Feb 2021 12:11:47 GMT

Hello im a new one so be nice my phone is either 9/10 THEY CANT Decide anyway phone gets so hot was told to.many app sound goes high then gone and since the new app as they say always add so I did now my phone is so mixed up everything just had enough I've got insurance could I ask for new one or money back anyone please

Re: lost all colour overheats sound really it's dead

JimmyBawa — Mon, 01 Feb 2021 12:17:29 GMT

If its hardware issue which it's sounds like depending how long ago you bought it you are covered by warranty for repair and replacement. But it's not a insurance job I don't think? It might be worth having a online chat with Samsung to find out? Good luck

Re: lost all colour overheats sound really it's dead

FluffStA — Mon, 01 Feb 2021 12:25:40 GMT

hi its not that old only got its October but I will try anything thanks ☺

Re: lost all colour overheats sound really it's dead

jimS10 — Mon, 01 Feb 2021 12:29:53 GMT

if it's a contract phone you should be covered I can't see why I'm not you cannot exchange it s getting touch with your provider explain to them that it's a hardware issue and by rights they should replace it

Re: lost all colour overheats sound really it's dead

FluffStA — Mon, 01 Feb 2021 12:56:08 GMT

that what I was told so that what I'm gonna do thanks 😊

Re: lost all colour overheats sound really it's dead

BUSSYQUEEN — Mon, 01 Feb 2021 13:12:23 GMT

hello hope you've contacted SAMSUNG to sort out the issue and keep your receipt intact with phone packages it came with

Re: lost all colour overheats sound really it's dead

Steven9761 — Mon, 01 Feb 2021 13:33:39 GMT

sounds like you are leaving far too many apps open on your phone. this would cause the cpu to overheat, and it gets to a stage where, because these open apps are hogging the cpu, there is not enough wriggle room for the audio to play, hence it crashes. try using your phone without so many open apps running in the background.

Re: lost all colour overheats sound really it's dead

Pugs1957 — Mon, 01 Feb 2021 14:15:19 GMT

Hi I'm not trying to be rude but I didn't understand a word of that.

Re: Re: lost all colour overheats sound really it's dead

FluffStA — Mon, 01 Feb 2021 14:44:35 GMT

how do I turn them off

Re: Re: Re: lost all colour overheats sound really it's dead

Steven9761 — Mon, 01 Feb 2021 14:47:11 GMT

scroll up from the bottom of your screen to see all open apps, then swipe them off your screen (usually by swiping each app to the top of your screen).

Re: Re: Re: Re: lost all colour overheats sound really it's dead

FluffStA — Mon, 01 Feb 2021 15:57:16 GMT

I've done that do it all time

Re: Re: Re: Re: Re: lost all colour overheats sound really it's dead

Steven9761 — Mon, 01 Feb 2021 19:55:48 GMT

click on SETTINGS/DEVICE CARE. It will run automatically, scoring your device out of 100. If below 100, a blue button will appear, so click this to OPTIMISE your device. Once you have a 100 score, next click on MEMORY, below the score. This will tell you how much RAM you can free up. Optimise the RAM too. Hopefully, this helps.

Re: lost all colour overheats sound really it's dead

FluffStA — Tue, 02 Feb 2021 00:04:54 GMT

thank every one 😊😊😊

Re: lost all colour overheats sound really it's dead

FluffStA — Tue, 02 Feb 2021 11:23:59 GMT

hey it won't turn off now

Re: Re: lost all colour overheats sound really it's dead

FluffStA — Tue, 02 Feb 2021 16:00:27 GMT

thank you

Re: Re: Re: lost all colour overheats sound really it's dead

jimS10 — Tue, 02 Feb 2021 16:06:57 GMT

hope you have sorted the issue out 🙏🙏

Re: Re: Re: Re: lost all colour overheats sound really it's dead

FluffStA — Tue, 02 Feb 2021 16:12:14 GMT

Re: Re: Re: Re: Re: lost all colour overheats sound really it's dead

jimS10 — Tue, 02 Feb 2021 16:15:36 GMT

sorry to hear that are you not entitled to another contract phone due to the issue with hardware

Re: Re: lost all colour overheats sound really it's dead

Steven9761 — Tue, 02 Feb 2021 20:47:29 GMT

Hold the VOLUME DOWN and POWER buttons simultaneously until your screen goes blank, then power up again.

Re: Re: Re: Re: Re: Re: lost all colour overheats sound really it's dead

FluffStA — Wed, 03 Feb 2021 01:12:47 GMT

it that what u think it is I did all updates but still daft will contact to morning thanks again my phone is 10 note