topic Re: Re: upday in Galaxy Note Series

upday

smurf78 — Sun, 02 Aug 2020 17:33:04 GMT

When ever I'm on the upday news feed, my phone crashes, anyone know how I can stop this.

Re: upday

CarlH — Sun, 02 Aug 2020 19:23:06 GMT

Hey @smurf78. Do you have any other apps open when you're using Upday?

Re: Re: upday

smurf78 — Sun, 02 Aug 2020 20:29:06 GMT

not that i know of, I always close my apps.

Re: upday

MarkH1969 — Thu, 06 Aug 2020 14:02:16 GMT

Upday crashes all the time when I use it on my galaxy S9

Re: upday

AndrewL — Thu, 06 Aug 2020 14:10:53 GMT

Can you try going to Settings > Apps > Upday > Storage > Clear Cache, then press the Volume Down and Power buttons together for around 10 seconds until the phone restarts, to see if this helps. If not, can you confirm if you are getting any error messages when the issue occurs?

Re: Re: upday

MarkH1969 — Thu, 06 Aug 2020 15:37:22 GMT

hello, I have tried the above and will let you know how I'm getting on. I do not receive any error messages, upday just stops displaying and disappears

Re: Re: upday

MarkH1969 — Thu, 06 Aug 2020 15:39:33 GMT

hi, just tried it and the same, this time I got a message saying upday keeps stopping. I have reported this in the past.

Re: Re: upday

MarkH1969 — Mon, 10 Aug 2020 12:34:37 GMT

hi Andrew, are you able to advise?