topic Re: Enough is enough in Galaxy Note Series

Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:04:36 GMT

This IU7 update has made things worse.

The unresponsive has gotten worse and I'm absolutely livid that I have to buy a new phone.

Apps work and everything else works but when on lockscreen it fails to recognise senses and I'm having to press button constantly.

On Monday I'm going to call Citizens Advice and ask about how to go about compensation as phone works perfectly well but when lockscreen it's a Russian Roulette of if the screen will recognise senses.

I find it absolutely shocking that Samsung have yet to respond to me, and from my recent posts I'm not only one having these issues.

Samsung really ought to fix this

And now I'm gonna be worried about any future updates from now on, now I'm gonna go look for 2nd phone

Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:06:34 GMT

I've had this issue since August 27th after update One UI 7.0

Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 17:34:01 GMT

Wipe Partition Cache is your first port of call

Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 17:34:27 GMT

1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Re: Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:38:02 GMT

No shop is willing to do that

Re: Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:40:04 GMT

I'm being quoted £30-40 to have previous update but warned if phone goes back to IU7 or UI7 whatever it is it may happen again

So I've spent £90 on a Motorola and hope it doesn't lag like my last one did

Re: Re: Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 17:40:43 GMT

You don't need a shop to wipe Partition Cache, you do it yourself

Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:41:16 GMT

I don't have a laptop or anything that would do it

Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 17:41:33 GMT

How are you expecting Samsung to respond to you?

Re: Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:42:01 GMT

Via email

Re: Enough is enough

Teasdale — Fri, 05 Sep 2025 17:49:30 GMT

I thought it was only me! I've had to buy a new phone since I updated the new software. It keeps freezing it's absolutely ridiculous!!!

Re: Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:51:23 GMT

It isn't only you, when it first happened I was outraged and made few not nice messages on here, thankfully few tried to help but unfortunately unsuccessful.

Phone works completely fine but lockscreen it is unresponsive most of the time and it's just like I've had enough

Re: Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 17:54:32 GMT

Another Phone will work

Re: Re: Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 17:55:02 GMT

How's long ago since you raised it with Samsung Customer Services and when did they say they would email you

Re: Re: Re: Re: Enough is enough

SHF1991 — Fri, 05 Sep 2025 17:57:45 GMT

One day I made first post, someone suggested diagnostics (only a few I didn't do such as charger and headset) but everything else passed - including the small squares from grey to blue every single one turned blue without any issues.

I then sent feedback and feedback said thanks someone from Samsung will get back to you.

That was end of September

Re: Re: Enough is enough

FedUpMuchly — Fri, 05 Sep 2025 17:57:54 GMT

This doesn't work and neither does a factory reset according to other posts.

Re: Re: Enough is enough

Arsenal21 — Fri, 05 Sep 2025 18:10:32 GMT

I have now sent 8 error messages about the swipe to ooen not working, I was told they can't find any problem? I went on Samsung X (twitter) and they nade various suggestions, nothing has worked. Phone can work fine for 2/3 hrs, then you have to keep re-starting. No service centre near me to go to. Cd have it sent away, but that cd be 7 days without a phone. It's really not good enough from such a huge company.

Re: Re: Re: Re: Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 20:20:37 GMT

Argh ok that's unlikely to happen given the betas and how many pieces of feedback they get.

You need to call Samsung Customer Services but get ready for them to say your device is out of warranty and it would be a chargeable repair.

Re: Re: Re: Enough is enough

Piper123 — Fri, 05 Sep 2025 20:21:12 GMT

You've tried it? On the OP's device?

Re: Enough is enough

Joeeye — Fri, 05 Sep 2025 21:40:43 GMT

Which device are you using as this is a note series forum, which as far as I'm aware none of those devices have any official OneUI 7 update.