topic Re: Does anyone know how to fix corrupt files? in Galaxy Note Series

Does anyone know how to fix corrupt files?

ifreke — Tue, 22 Apr 2025 10:19:08 GMT

I recorded a video on my phone using the default camera. I made an edit using the editing function in the gallery. However I changed my mind on the edit and decided to revert the changes. After I clicked revert, the whole video file got corrupted and is no longer playing. Does anyone know how to resolve this? I have already tried using VLC which hasn't worked and I have used an app called mp4fix which only recovered some of the MP4 file.

Help is appreciated.

Re: Does anyone know how to fix corrupt files?

johnz237 — Tue, 22 Apr 2025 10:27:34 GMT

Hi! Welcome to the Samsung Members community!

To my knowledge, unless you have a backup (such as a cloud backup), you can't really do much in this matter.

There may be recovery software you can find but I cant personally recommend any

Re: Does anyone know how to fix corrupt files?

Star_girl — Tue, 22 Apr 2025 10:29:37 GMT

Hi.
Is it possible to tell us on which phone?
Is the file stored in the internal memory or the external memory?
How is it corrupted? Does it still appear in the gallery and is how much gb of it does appear to be there now?
My first guess it's some bug affected it while editing.
Clear the cache of the camera app, might help.
Also how did you try to bring it back to original video? Did you use Revert to Original feature?

Re: Does anyone know how to fix corrupt files?

ifreke — Tue, 22 Apr 2025 10:49:02 GMT

Yes it's a galaxy note 20 ultra.
The file was stored on internal memory.
It still appears in the galleries and the GB reflects the size of the file

I'll try clearing the cache of the camera, thanks

Re: Re: Does anyone know how to fix corrupt files?

Star_girl — Tue, 22 Apr 2025 10:59:35 GMT

Thanks for the info. Hopefully you will be able to restore it. Also as mentioned by Johnz237 check back up data places such as One Drive and Google Gallery, the original video might be there.
Also clear the cache of the Gallery app, wanted to mention this earlier.
Restart your phone if you haven't done so earlier.

Re: Does anyone know how to fix corrupt files?

ifreke — Tue, 22 Apr 2025 22:14:09 GMT

Hi Star_girl, thanks for the tips. Unfortunately the file is still corrupted and says it is 'unsupported' are there any other ideas/tips?