topic Re: Charging Issue in Galaxy Note Series

Charging Issue

Latuf — Sat, 05 Apr 2025 11:24:15 GMT

I'm having issues with my phone time to time Message come on the screen as soon I put my phone on charge?

Message is related to Moisture,

3 B 5G 23% Warning: Unplug charger immediately We've detected moisture or foreign material in your charging/USB port. Check your charging/USB port for any foreign material such as dust or debris To prevent damage to your phone, don't plug anything in until the charging port is clean, the moisture is gone, and the notification is cleared. To dry the port, shake out any moisture then wait for it to dry, which could take several hours. You can speed up drying by pointing a fan or dryer (cool air only) at the port. OK,

Can anybody help or advise

Much Obliged

Re: Charging Issue

Piper123 — Sat, 05 Apr 2025 11:37:07 GMT

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Yep - follow what it says on screen

Also check your phones diagnostics 🙏

Re: Charging Issue

johnz237 — Sat, 05 Apr 2025 13:55:09 GMT

Hi! Welcome to the Samsung Members community!

Exactly what it says on the tin. Be sure to do so and run diagnostics via the Members app. Worst case, contact customer support.