topic Green line issue with Note 20 Ultra in Galaxy Note Series

Green line issue with Note 20 Ultra

Arpit28 — Sat, 28 Dec 2024 05:27:41 GMT

Hello, Facing weird issue with my note 20 ultra mobile. Getting 2 green line in my mobile screen.

This has happend all of sudden without any damage to phone.

This is not an acceptable issue with such costly mobile. Please change screen or repair it at any cost.

Update [28th Dec] - Starting to see 3rd line which is purple in color now.

Re: Green line issue with Note 20 Ultra

TechZilla — Fri, 13 Dec 2024 13:45:08 GMT

You need to contact Samsung customer service to book a repair. Unfortunately electronic devices eventually need to be repaired.

Re: Green line issue with Note 20 Ultra

lminvti — Fri, 13 Dec 2024 14:43:09 GMT

Hi @Arpit28

Try run diagnostics under app

Other thing to try is to open phones dialer type in *#0*# tap on 3 top colours and see if lines disappear if not it's hardware related issue and need a repair.

Also few things you can try is to start phone into safe mode and see if there's 3rd party apps who might cause issues:
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/?srsltid=AfmBOooZECdnhT9PAIhlmGBWLhfNOpc8nDHCcyjA-it63y1YMqGMxnoQ

Please note: Phone is out of 2 years manufacturer's warranty, so you would need pay for repair, or consider upgrading your device.

Re: Green line issue with Note 20 Ultra

Arpit28 — Fri, 13 Dec 2024 15:43:37 GMT

Thanks for replying. None of the above worked.

Does out of warranty give companies right to put issues like this in customers phone ? I purchased phone for 1.05 Lakh INR. Screen replacement cost is also not nominal - it is around 20-25K INR.

This is a problem seen by many other brand and many model of samsung - so it is definetly problem caused due to faulty hardware. Don't see any reason for doing it only for phone under warranty but no otherwise.

Samsung should own this problem, and fix screen for every customer facing this issue.

Re: Green line issue with Note 20 Ultra

Arpit28 — Fri, 13 Dec 2024 15:39:34 GMT

Thanks for replying. I will get in touch with customer service center.

Re: Green line issue with Note 20 Ultra

TechZilla — Fri, 13 Dec 2024 16:49:39 GMT

Are you based in India? Maybe the members on the Indian forum could give you more advice? This is the UK forum but your local forum might be able to recommend a more cost effective repair? Just a thought.

Re: Green line issue with Note 20 Ultra

Fastfire9 — Sat, 14 Dec 2024 19:24:49 GMT

I have the same problem started with a red dime line then turn in to a bright green one

Re: Green line issue with Note 20 Ultra

Kel4136 — Thu, 19 Dec 2024 06:12:11 GMT

Same thing just happened to mine. I get all electronics need repairs at some point, but this is BS too many people suddenly had this happen this year. Samsung needs to make it right

Re: Green line issue with Note 20 Ultra

Arpit28 — Sat, 28 Dec 2024 05:26:20 GMT

Yes, I am hoping they own this issue and address it.

Re: Green line issue with Note 20 Ultra

DENZEL2 — Tue, 18 Mar 2025 17:23:14 GMT

That's exactly what happened

Re: Green line issue with Note 20 Ultra

saarang007 — Fri, 09 May 2025 02:47:05 GMT

Very true. Samsung's competitors are offering lifetime free display replacement. I don't understand why Samsung is not accepting the mistake. There is not a single scratch on my display or any physical damage but suddenly green line appeared.

I am not going to pay a single penny for repairs. Mostly this will be my last Samsung device.

Samsung is doing this purposefully and forcing customers to upgrade but I won't fall for that.

Sad to see this because I have been using Samsung devices since Samsung Corby. They just lost a long-time customer.

What if they continue doing this purposefully to new devices like S23 or S24 Ultra? Better not take the risk!

Re: Green line issue with Note 20 Ultra

IDONTKNOWWHATNAME — Sun, 08 Jun 2025 02:16:14 GMT

Been using my Galaxy for 4 years now — got 5 pink lines and 4 green ones on the screen 😭 Tried a full factory reset to see if it would fix it… and yeah, here’s what actually happened: Link