topic Re: DEVICE CAMERA NOT WORKING in Galaxy Note Series

DEVICE CAMERA NOT WORKING

Bilande — Tue, 03 Dec 2024 11:29:48 GMT

My device camera is not working since months. Its a pitty discard it just for this reason. We it did, the pics quality was more than questionable.

I would like to know of I can solve iy prior to a such drastic decision.

Can somebody help?

Re: DEVICE CAMERA NOT WORKING

Windroid — Tue, 03 Dec 2024 14:35:15 GMT

Can you use the members app to troubleshoot it (check if its functional)?

Re: DEVICE CAMERA NOT WORKING

Piper123 — Tue, 03 Dec 2024 17:39:59 GMT

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear you're having issues with your device camera.

Can you please elaborate / provide more detail and also indicate what you've already tried to fix the issue?

Re: DEVICE CAMERA NOT WORKING

BandOfBrothers — Wed, 04 Dec 2024 05:33:31 GMT

Hello @Bilande and may I take this opportunity to extend a Warm Welcome to the Samsung Community Forum 👋

I'm sorry to hear your experiencing these issues with your phone.

If you perform a forum search you may find existing threads with some further help or guidence within.

A good troubleshooting step is > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }

You can also clear the cache of the app by holding down on the app icon and tap on i and then choose Storage and Clear Cache.

A Samsung Service Centre can assess your phone.

https://www.samsung.com/uk/support/repair/

If i can be of any further help please don't hesitate to ask 😎