topic Re: Re: Re: Note 20 battery swollen in Galaxy Note Series

Note 20 battery swollen

Szivike — Mon, 11 Nov 2024 12:05:13 GMT

The battery for really swollen and that made the back cover separated, opening all the seals in my late husband's Note 20. He's been gone but time to time I use the phone as I really like the camera in it. Now I can't use the phone at all. What can I do?

Re: Note 20 battery swollen

lminvti — Mon, 11 Nov 2024 12:30:02 GMT

Hi there 👋 and welcome, i suggest stop using the phone immediately you never know when the battery will explode, seek professional authorised repairs shop and get this replaced as soon as possible, it's really dangerous to use phone specifically with swollen battery like that.

Re: Note 20 battery swollen

AndrewL — Mon, 11 Nov 2024 12:31:14 GMT

@Szivike: I'm very sorry to hear that you have encountered this issue with your Galaxy Note20. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and we will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-community/m-p/2637894/highlight/true#M5934

Alternatively, please reach out to our Support Team directly via the link below, and an advisor will be on hand to assist you further.

https://www.samsung.com/uk/support/contact/

Re: Note 20 battery swollen

Piper123 — Mon, 11 Nov 2024 12:39:20 GMT

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

I'm sorry to hear of the issues you're facing in your late husband's device. Appreciate this can be distressing.

Back then when Note series were a big thing, there were issues with batteries swelling.

There is a risk when this happens (although maybe not quite so dramatic as @Iminvti suggests above. A small number did explode but it wasn't a daily occurrence.

So I would agree that it would be sensible to turn the device off and contact Samsung Customer Service to book a paid for repair. Given the age of the device, I don't think they'll do it for free but you could mention your circumstances and see.

This would be extra wise if you have special memories on the device.

Re: Re: Note 20 battery swollen

lminvti — Mon, 11 Nov 2024 12:50:04 GMT

I do agree it might not explode, but it's still significant safety hazard, and could leak toxic chemicals.

Re: Re: Re: Note 20 battery swollen

Piper123 — Mon, 11 Nov 2024 13:37:38 GMT

Agree with you but we don't want to scare the living daylights out of people lol

Re: Note 20 battery swollen

TaylorJayson — Mon, 11 Nov 2024 16:55:58 GMT

Hello, The battery can explode at anytime and samsung phones do explode alot. How the battery gets swollen if the battery doesnt have enoght space, and you need to get it repaired fast.

Re: Note 20 battery swollen

QtheMen1999112 — Tue, 12 Nov 2024 07:51:01 GMT

Just look at the note 7 🔥🔥🔥🔥🔥🔥🔥🔥🔥 my suggestion is to shut the phone down and if they can't fix it you can get a new phone and transfer his data to a new phone and keep it on and charge it to 80% every 6 months

Re: Note 20 battery swollen

Szivike — Fri, 04 Apr 2025 03:17:14 GMT

I am just getting back to this. I had my late husband's phone turned off but I needed to get something from it so I pulled it out of the drawer. The battery is so swollen, it made the entire back cover separated. I live in the US. What can I do then?

Re: Note 20 battery swollen

MustafaEM — Thu, 09 Oct 2025 05:43:32 GMT

Same here! My Note20 battery has swollen, even though I’d set it to charge only up to 85%!

Really frustrating… I never expected a supposedly high-end phone to suffer from something this basic and disappointing.

To be honest, I’ve pretty much lost confidence in Samsung at this point… and I’m seriously tempted to switch.

Re: Note 20 battery swollen

AndrewL — Thu, 09 Oct 2025 12:48:20 GMT

@MustafaEM: I'm very sorry to learn that you have encountered this issue with your Galaxy Note20. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and we will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-community/m-p/2637894/highlight/true#M5934