topic Re: Note 10 lite touch screen not working but Spen is working in Galaxy Note Series

Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Wed, 23 Oct 2024 12:09:45 GMT

Lat night, I have empty battery after recharging, screen not response but Spen is working. How can I fix?

Re: Note 10 lite touch screen not working but Spen is working

PaulM1 — Wed, 23 Oct 2024 12:22:20 GMT

Hi, @Members_qp9HOMy. It's important you get your phone working as expected. Are you able to elaborate on what happened here and which steps you've already tried, please? For instance, did you charge your Note10 Lite using an official Samsung power adapter?

Also, please can you let us know the ways in which your screen is not responsive? I ask this, as the first part of your post indicates that your phone is out of charge, but I'm a bit confused as you mentioned that the screen is not responding but the S Pen is working.

Re: Note 10 lite touch screen not working but Spen is working

lminvti — Wed, 23 Oct 2024 12:29:49 GMT

Hi there, 👋 if you using a case on your phone try to take it off and see if that makes any difference, if not and you can still use your phone with the s pen you could go to phones keypad/dialer enter *#2663# then tap WACOM FW button do all updates on there the last one should reboot your device if you can't control your phone with s pen you could try run your phone into safe mode and wipe cache partition. If nothing works then it might be faulty digitizer whitch in this case you might have to replace whole screen.

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Wed, 23 Oct 2024 13:04:30 GMT

Yes, but sometime shared charger from my friend, I don't know the official one. Only Type C.

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Wed, 23 Oct 2024 13:16:01 GMT

WACOM FW is pass, but TSP FW showed "fail" for me

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Wed, 23 Oct 2024 13:17:30 GMT

What is the meaning of Turning Version of WACOM IC : Not supported ?

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Wed, 23 Oct 2024 13:19:28 GMT

Do you have alternative solution?

Re: Note 10 lite touch screen not working but Spen is working

PaulM1 — Wed, 23 Oct 2024 13:19:45 GMT

I'm not sure how this is manifesting for you, @Members_qp9HOMy. Please can you let us know where you're seeing these messages and which test you're running?

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Thu, 24 Oct 2024 09:18:36 GMT

Re: Note 10 lite touch screen not working but Spen is working

PaulM1 — Wed, 23 Oct 2024 15:21:38 GMT

Thanks for the photo. I'm still not quite sure which app this is, or what specifically it's reporting. Have you been able to get your phone up and running again?

If not, then please let us know where you're based and which steps you've tried.

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Thu, 24 Oct 2024 09:19:18 GMT

I did

1) Restart phone --> Still problem

2) Off/On phone --> Still problem

3) Software update new version one UI v 5.1 patch on 1st Feb 2024 --> Still problem

4) Update *#2663# -->WACOM was PASS, TSP was FAIL --> Still problem

My location is 30159 Hannover, Germany

Re: Note 10 lite touch screen not working but Spen is working

Members_qp9HOMy — Fri, 25 Oct 2024 11:44:05 GMT

Do you have alternative solution?