topic Re: Re: Re: Re: Note 20 ultra in Galaxy Note Series

Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 11:40:30 GMT

Any suggestions on the following?

Since the last update 4th Sept, the thumb print biometric hasn't worked. How do I get it fixed?

Re: Note 20 ultra

lminvti — Wed, 16 Oct 2024 11:53:24 GMT

Hi there, did you tried to remove fingerprints and add them again?

Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 11:48:57 GMT

Yes

Re: Re: Re: Note 20 ultra

lminvti — Wed, 16 Oct 2024 11:54:27 GMT

So you remove them and it let's you set up new ones and it works while setting up but afterwards when you want to unlock it it doesn't work or it won't recognise?

Re: Re: Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 12:08:20 GMT

If I remove them and try to set new ones, it struggles to recognise when setting up. The when it finally does (after about 20 attempts) it then will not recognise the finger prints. It worked fine til the last software update

Re: Re: Re: Re: Re: Note 20 ultra

lminvti — Wed, 16 Oct 2024 12:12:01 GMT

Is it for every finger you trying to set up or just a thumb? Also have you tried to wipe cache partition?

Re: Re: Re: Re: Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 12:32:55 GMT

Tried using both Thumbs and 3 fingers

Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 12:33:15 GMT

Yes, tried the partition clear too

Re: Re: Re: Re: Re: Re: Re: Note 20 ultra

lminvti — Wed, 16 Oct 2024 14:00:30 GMT

Do you use screen protector? If so try to remove it and see if that helps. also try to clean the sensor check if there's any scratches or anything

Re: Note 20 ultra

Fiona26 — Wed, 16 Oct 2024 14:15:00 GMT

Go to support at the bottom of the members app. Do a Diagnostics check with fingerprint, see if it shows any issues. If the issue started after the update, send an error report while you are in support also.

Re: Re: Re: Re: Re: Re: Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 14:38:17 GMT

No protector and screen clean

Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 14:50:56 GMT

It's asking me to "register finger print" when I try, I just get a "hold a little longer" and nothing. Never had an issue before the update and its saying that because it can't test it can't raise an error resport

Re: Re: Re: Note 20 ultra

Fiona26 — Wed, 16 Oct 2024 14:59:47 GMT

Send feedback instead of the error. That way the developers will know of your issue. One other thing you could try is back up all important data and factory reset. If you still have the issue then you may need to visit a samsung service centre if the issue doesn't get resolved.

Re: Re: Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 15:03:18 GMT

Thanks

Re: Re: Re: Re: Note 20 ultra

Terrys2 — Wed, 16 Oct 2024 18:04:19 GMT

Samsung want to charge me for repairs and upto 14 days without a phone. Its their software that buggered up my phone. I would rather spend the money on a pixel or other than give these people another penny. 14 years I've had Samsung and I'm now done with them.

Re: Re: Re: Re: Re: Note 20 ultra

Fiona26 — Thu, 17 Oct 2024 07:26:01 GMT

Really sorry to hear that. Fingers crossed now you sent feed back an update may fix. If not I think I would also spend the money on a new phone then a repair. Especially now that the note 20 ultra is coming to an end of software support.

Re: Re: Re: Re: Re: Re: Note 20 ultra

Terrys2 — Thu, 17 Oct 2024 07:56:37 GMT

It's a pity really, as to this point, it's been an excellent phone for my personal and business needs, that's why I've stuck with it.