Galaxy note 20 5g screen black

Tybaby86 — Sun, 08 Sep 2024 16:21:58 GMT

I have a Galaxy note 20 5g all of a sudden my screen went black it's charging cuz i feel it vibrate. Iastnight i put it on the charger, today i finally see the Galaxy note 20 screen pop on but that's all. It don't go all the way to start up. now i see the factory reset screen what should i do. I need the info on my phone I've been locked out of my Google accounts for a month now since this has started its passkey protected with the phone that stuck. Please help me

Re: Galaxy note 20 5g screen black

AtshaamY — Thu, 12 Sep 2024 15:42:41 GMT

I understand it's been a few days since you had this issue, @Tybaby86. Please plug the phone on charge and try a soft reset by pressing and holding the Volume Down and Power buttons together for a few seconds. If that doesn't help, it would be worth getting it checked by an engineer at one of our Samsung Service Centres.

topic Galaxy note 20 5g screen black in Galaxy Note Series

Galaxy note 20 5g screen black

Re: Galaxy note 20 5g screen black