topic Swollen Battery Note 20 Ultra in Galaxy Note Series

Swollen Battery Note 20 Ultra

Shahroz590 — Fri, 28 Jun 2024 17:23:39 GMT

I have felt, while holding the phone, that the battery has swollen up. I also noticed a slight curve to the inwards on screen panel...might be due to the battery exerting pressure. The back of the phone also feels swollen and curved ever so slightly. I checked both front and back surfaces of my phone by placing it on plain surface. Although the battery is performing just alright...survives through the day. Also, no extreme overheating issues. Battery does show its age but still working fine after 3 years. I have run the diagnostics and it shows that the battery is 'weak'.

What should I do ???

#Note20ultra

Re: Swollen Battery Note 20 Ultra

AndrewL — Fri, 28 Jun 2024 16:38:57 GMT

@Shahroz590: I would like to arrange to get this escalated for you. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be on hand to assist you further.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-community/m-p/2637894/highlight/true#M5934

Re: Swollen Battery Note 20 Ultra

Danny104 — Sat, 13 Jul 2024 16:29:15 GMT

I live in NZ and I've had that problem also but stopped using it because the swelling raised and cracked the back piece of my phone. Not sure what to do from here because I'm a loyal samsung user and still love using this phone.

Re: Swollen Battery Note 20 Ultra

PaulM1 — Sat, 13 Jul 2024 18:17:49 GMT

Hi there, @Danny104. I definitely recommend getting this investigated and resolved. You'll need to get your Note20 Ultra inspected and repaired by one of our engineers/Service Centres.

To get the ball rolling, please reach out to our colleagues in your region:

https://www.samsung.com/nz/support/contact/

Re: Swollen Battery Note 20 Ultra

MarthaAG — Sun, 19 Oct 2025 17:47:07 GMT

Hello... I have same issue with my note 20.. however I'm in egypt..
Is there anyway anyone could help out please 🙏

Re: Swollen Battery Note 20 Ultra

JordanS — Sun, 19 Oct 2025 18:40:03 GMT

Hello @MarthaAG. Please reach out to Samsung Egypt using the contact channels on the link below. They will be able to look into your repair options and get this sorted out swiftly for you.

https://www.samsung.com/eg/support/contact/